1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
East Providence, Rhode Island
Positive section of review
The only saving grace about staying here was that it was close to the restaurant where our event was.
Negative section of review
I did not like all of the drama it took with checking in as I knew it would be and explained to this company on several conversations before arriving. I was told by the hotel group sales office that someone would contact me three times I called to speak to them no one ever returned my call. Given wrong information by the hotel about handicap access and the bathroom made it almost impossible for handicapped guests to shower efficiently. Was told there was a grab-and-go breakfast staff was constantly reluctant to put out more food not just for us but for other guests who kept coming down. Also told that all the rooms had kitchenettes that will fully equipped. This was a lie. The room is bare if you want all the things for the kitchenette you have to request them and then you have to go down to the front desk to pick them up they didn't even offer to bring them to the room so I have to carry all of this stuff back to my room. Every time you ask the staff a question or for help they never seemed cheerful or that they actually wanted to help you. They acted like they were doing me a personal favor to do their job. Hotels are always supposed to be about hospitality which this place was lacking. They seem to have a fear of people that stay here are stealing things. They need to find another way of dealing with it. It was a very uncomfortable feeling knowing that things were not put out or left in my room because they assume that all guests are going to steal. The very small grab and go breakfast when we arrived had four muffins only a couple of bags of boiled eggs for cereal bars and one tangerine. Very few coffee cups and one of the coffee dispensers seemed to be out of coffee right after we got two cups out of it. Definitely my last time booking with your agency because you didn't follow any of the things that I did or selected in my reservation.
Boston, Massachusetts
Positive section of review
Everyone was so nice and helpful. It was very close to Fenway. The restaurant was great.
Negative section of review
My friend is in a wheelchair and the rugs in the hallway to the room are very difficult to roll on.
Columbia, South Carolina
Positive section of review
Exceptionally clean and spacious. Easy to get around the city from this location.
Negative section of review
Lightning isn’t the best when you have 5 females getting ready and trying to apply makeup. Waterproof, plastic, mattress covers make you very hot at night. But the bed itself is very comfortable.
Sevierville, Tennessee
Positive section of review
I liked the games and laundry but the jacuzzi isn’t very private at all
Negative section of review
That the jacuzzi is on the front porch
Hyannis, Massachusetts
Positive section of review
The staff is always so helpful. You can't beat the location.
Negative section of review
The weather. But nothing can change that. But any day on the Cape is better than being at work.
Macon, Georgia
Positive section of review
The set up was nice as well as the staff that I encountered.
Negative section of review
Room was nasty. Hair dirt and bugs in the first room the sheets had not been changed. The 2nd room shower and floor was dirty also broken faucet and NO HOT WATER! The breakfast I was a hard NO.
Colorado Springs, Colorado
Positive section of review
Beds are sooooooo comfy and microwave fridge
Negative section of review
The tub got clogged and was dirty from the water sitting
Hyannis, Massachusetts
Positive section of review
It's a very nice hotel
Negative section of review
The pool didn't seem to be that clean ....
Panama City Beach, Florida
Positive section of review
The location
Negative section of review
Pay for parking and the decline of amenities and house keeping. Also there were some maintenance issues
Gatlinburg, Tennessee
Positive section of review
Good staff
Negative section of review
Nothing