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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Chicago, Illinois
Positive section of review
Beautiful hotel, room, view of the river and city. The staff upgraded me to a river view room as I was celebrating my 23 birthday. They also gave me a birthday card signed by the staff and they were amazing. Highly recommended!
Negative section of review
Nothing. Excellent location, hotel, rooms, staff.
Miami Beach, Florida
Positive section of review
The location. And the restaurant with the Raccons was best experience that Team was top notch and unfortunately of stay in our room was not.
Negative section of review
I did not like that my room wasn't cleaned after day one. I call. I Iet the staff member on phone know that I was leaving and please have my room cleaned. I went down stair after I got back from dinner and the room was still not cleaned I ask for a manager to reach out and no called. I came back from celebrating a wedding anniversary/ Gay pride and our room wasn't cleaned. We checked out the next our room was not clean. I was question if I left a tassels outside of door which we never did. This by far will be the 1st and last I would stay at The Esme Hotel. I live in miami so we chose to stay here and we did get a good experience in the hotel as promised. No customer should ever be treat this way. I feel this was a personal attack my partner and myself. We ask for simple request to have a clean room. How is that trash wasn't taken out , fresh towels, and a bed made. I'd appreciate a manager reach out to us for feedback. On our finally night did not shower and went home early in morning because of the untidy service. What happen to housekeeping on April 13 and 14 to room 276? Our tassle was never outside of our room door what so ever. If there are cameras on the proverty it should be reviewed immediately to get down to a proper resolution to this issue. I am requesting a full refund for 3/14/24 due to the last of service. This should never happen any customer spending over 600.00 in Espanola Way for 2 days. It bring great disappointment that I had to type this but you all need to know my experience.
Geneva-on-the-Lake, Ohio
Positive section of review
I loved it cozy just like a house. That coffee was there and trial soaps and shampoos and towels in case I forgot mine
Negative section of review
The blinds need to be darker or darker blinds
Lake Park, Georgia
Positive section of review
Most everything. Location was good yet little out of the way for where I was going.
Negative section of review
Halls were a bit noisy
Galveston, Texas
Positive section of review
The property was affordable, clean, and exactly as described.
Miami Beach, Florida
Positive section of review
The room was really big and super clean.
Negative section of review
They charge for the parking and it has only stairs, no elevators.
New Orleans, Louisiana
Positive section of review
Great location. Awesome staff
Negative section of review
Nothing
Greenwood, Louisiana
Positive section of review
Location. It’s close to I 20
Negative section of review
Cleanliness was lacking. Didn’t really feel super safe. It was just my daughter and I, both females and there were men loitering when we were bringing our luggage in. They seemed to be checking us out. Found 2 dead bugs in the bathroom in the morning.
New Orleans, Louisiana
Positive section of review
View was nice
Negative section of review
No pool, no security for vehicles,.
Branson, Missouri
Positive section of review
Nothing
Negative section of review
We where put in a total different building by old office. Then we had people knocking all hours of the night looking for kim. Then the hot water didn’t work. The tv didnt work. Room wasnt ready when we arrived at 4:30 there was no one there after 8 to answer and help with the room problems. It was bad all the way around