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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Bangor, Maine
Positive section of review
Well managed. Better than average experience at this national chain. Surprisingly quiet for main road location. Felt safe. Fridge & microwave worked perfect, kept drinks and snacks for a week. No smells. Clean, visibly and to the touch. Everything worked as it should. Complimentary breakfast was well stocked and the kitchen staff warm and caring. Reception staff were quick to respond, attentive but not intrusive. Bedding was good. Family emergency brought us in from the Heartland, was the shelter I needed it to be.
Negative section of review
I can’t complain about minor aesthetic things because everything worked and refurbishment was happening but I didn’t care for the parking lot slope at the traffic light.
Los Angeles, California
Positive section of review
It was a really spacious well presented room in a good location. A good walk to Hollywood Blvd and easy distance to the Sunset Strip. I thought it was quite good value for money, well present considering I was barely there. I'd recommend it over Hollywood Guest Inn where I'd stayed previously and I would definitely conduct staying at Sunset West again
Negative section of review
It was only really a place to sleep but it was a well presented hotel considering budgets. So no real criticism.
Atlanta, Georgia
Positive section of review
Hampton Inn has the most amazingly comfortable beds. I appreciated the shampoo, conditioner, and shower gel on the shower wall. The front desk and maintenance staff, (Willie, specifically) went above and beyond to try to make my stay more enjoyable.
Negative section of review
I did not like that the curtain on my room didn't completely cover the window to block morning sun. My room window faced East. I was blasted by sun every morning. Thankfully I brought an eye mask. Also, my room was directly in front of the elevator. While that wasn't too annoying, what was unbearable was the housekeeping stock room was also across from me. Every morning they would get their carts and supplies and let the door slam shut. And I mean LOUDLY. I have really bad insomnia. So, it takes forever for me to fall asleep. After my second night, I felt I couldn't take it anymore. I called the front desk and let her know how horribly my stay was going because of the door (I didn't mention the other problems like the curtain or my semi-functioning AC unit, or the jackhammering of the floors due to construction). I was almost in tears because I couldn't fall asleep until 5:30 that morning, and at 9 am the stockroom door started being slammed. I told her I only got 3 1/2 hours of sleep, and I had a VERY busy day ahead of me, as I was in town for my birthday. I honestly didn't know how I was going to survive the day. I let her know that I opened my door and asked the cleaner who was with her cart if she was finished. She said, "No. We're just getting started.". I literally almost broke down in tears. The desk clerk told me that couldn't have been the case because they don't start until 10. I let her know I was quite sure of the time because I checked my clock to see just how little sleep I got. I asked her to leave a message for the housekeepers and their supervisor to PLEASE not let that door slam behind them in the morning. I was there 5 nights (not a cheap stay). It happened every morning. Aside from the comfy bed, I got the worst rest I think I've ever had in any hotel. I'm 100% sure that when I return to Atlanta, I will never stay at another Hampton Inn.
Roswell, New Mexico
Positive section of review
Indoor pool was heated. The hot tub was not working when we went so I was happy I didn’t have to freeze to take my kids swimming.
Kansas City, Missouri
Positive section of review
Washer & Dryer on site. Equipped with a full refrigerator and freezer.
Negative section of review
The orange walls in the rooms. Photos from the internet don’t reflect the actual rooms. Breakfast consisted of muffins, hot cereal and coffee.
Albany, Oregon
Positive section of review
Room was nice, food was good.. we enjoyed the pool, hot tub and sauna
Negative section of review
We were told that we were being refunded for the night of 7-8th as we were only set to stay 4-7 d/t situation change. We were NOT refunded for the night in which we did not stay
Atlanta, Georgia
Positive section of review
Staff was nice it was clean, they cleaned the rooms everyday
Negative section of review
Everything was good
Eureka Springs, Arkansas
Positive section of review
Clean rooms quiet environment staff was wonderful
Negative section of review
Nothing
Austin, Texas
Positive section of review
Friendly, helpful young woman at check in
Negative section of review
1 of 2 ice machines not working
Ocean City, Maryland
Positive section of review
Clean and very nice