1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Wytheville, Virginia
Positive section of review
Excellent location with very easy access from both interstate I-77 & I-81. We always staying here from years & we are enjoying our stay. Staff was very helpful & room was clean & comfortable. Shower pressure was awesome. Nice breakfast.
Sequim, Washington State
Positive section of review
Nice room, clean, updated, comfortable bed. Updated shower. Quiet overnight although it is on a main road which was noticeable till after rush hour ended. Close to restaurants and shopping. Seems well managed. Would definitely stay here again.
Negative section of review
All good.
Columbus, Ohio
Positive section of review
Fireplace outside was comfy. Microwave in the lobby was a good so no need to always eat outside. Hotel rooms in the main building were decent. Gym did its job. The hotel works quite alright for a work trip.
Negative section of review
The loft room that I had booked was very dusty and Sonesta failed to clean it properly. Moving to the regular rooms helped, the room was nice up there. It was at first difficult to deal with the front desk to sort things out and they just blamed me for having booked through "a third party" a.k.a. booking.com as if that was a licence to be unhelpful. (That changed after I reported the cleanliness issue ) The property did not answer my questions via booking.com before my stay, but instead send automatic messages where they tried to market more expensive rooms. I would double check what the destination fee is all about, whether that is included in the room rate and whether breakfast is included or how much they will charge for you in order to avoid surprises upon arrival.
Ocean City, Maryland
Positive section of review
The staff (especially the manager) were great. The restaurant on site was also great (food and staff both.)
Negative section of review
Water pressure was awful. Water was "Non existent!!" . There was no advance warning. Stayed at this location 3 times within the year and had water problems every time. First time hotel pool was under construction ( which I was told was problem.) Same problem every time is more than contruction. Manager gave me a credit of $60 towards restaurant. I did appreciate that; howver, the only reason I didn't raise hell was that she was really nice. I think every reservation should have been refunded.!!!!
Redwood City, California
Positive section of review
The room was big enough and really nice.
Negative section of review
Breakfast area is small so it can be crowded and you have to take it to the room. There is no coffee machine, just filter coffee with milk or cream.
Tempe, Arizona
Positive section of review
The room was Very Impressive
Orlando, Florida
Positive section of review
Very quiet and relaxing
Negative section of review
They have a dinning area that seems to be more for staff, it would a be a great place to offer breakfast. Just a suggestion not a complaint at all!
Eureka, California
Positive section of review
Close in location
Negative section of review
Nothing to dislike
Lubbock, Texas
Positive section of review
Cool concept.
Negative section of review
Rooms were really hot.
Peoria, Arizona
Positive section of review
Clean
Negative section of review
False advertising in breakfast included