1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Boston, Massachusetts
Positive section of review
I always enjoy staying at the citizenM Boston Back Bay hotel. The Prime location on Newbury Street is close to shops, restaurants and the staff is absolutely wonderful. Specifically, I RETURN TO THE HOTEL BECAUSE IT IS VERY CLEAN.
Albuquerque, New Mexico
Positive section of review
The property itself was beautiful. Our room was very well fitted out and comfortable and we really enjoyed it roof top bar.The food was really good.
Negative section of review
I would say the only complaint was a lack of waitresses for the restaurant /bar upstairs.
Queens, New York State
Positive section of review
Breakfeast in the mornings werr great. Room very clean. Staff very nice and courteoua.
Negative section of review
Rooms was a little tight for 4 adults.
Pigeon Forge, Tennessee
Positive section of review
Everything was wonderful for our stay. very clean, and the breakfast was great.
Negative section of review
everything was wonderful.
Rutland, Vermont
Positive section of review
The employees are so nice and kind! Always there whenever you need!
Negative section of review
I loved everything!!
Phoenix, Arizona
Positive section of review
Very easy to check in front desk were polite
Negative section of review
Smells of room floor dirty and found bed bugs
Packwood, Washington State
Positive section of review
Did not get a cabin , got a room upstairs .
Negative section of review
That the main check office closes after 9 pm , this is very inconvenient for travelers coming from far after a work day . Because the office was closed I couldn’t ask for blankets for our beds . There were no blankets just sheets on the bed . I paid too much to not have the basics of a room supplied .
Bishop, California
Positive section of review
The staff was exceptional
Grand Junction, Colorado
Positive section of review
Good breakfast variety, coffee was good
Greenwich, Connecticut
Positive section of review
great service