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When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Moscow, Idaho
Positive section of review
I have nothing good to say. In fact, I sent a letter to the hotel manager and regional director with my complaints. I have not received any response and I sent my letter on June 22, 2025! The copy below is from my letter. I have held off doing a review because I wanted to give them an opportunity to respond but they have chosen not to. It's a super weird location next to the back side of a Salvation Army thrift store and the parking is extremely tight. I feel that having a functioning tv, not one that is possessed all night long, is part of what I was paying for and I most certainly did not have that or a comfortable stay.
Negative section of review
First, there is a major problem with your Roku tv in room 119. When I arrived I couldn’t get it to turn on so the nice young man at the front desk put new batteries in my remote and we hoped that would fix the issue. It didn’t and we later realized the tv was unplugged. He came to my room and plugged it in, as the furniture was too heavy for me to shift. Still didn’t work. Periodically the tv would light up with “Live TV input loading” and a robotic voice played saying the audio was turned off and could be changed in the settings feature. The front desk man checked that the internet was working and tried several fixes but ultimately said I could change rooms if I wanted a tv that worked. By this time it was 9:00 p.m., I was exhausted from driving all day and the last thing I was going to do was move all my stuff again. I find no fault with your front desk man, he tried what he could to remedy the situation but during our many conversations he did let slip that you have been having problems with these tvs. I then had to suffer all night long with the tv coming on randomly to the loading screen but not actually functioning and the voice playing. I did not sleep well. I could not turn it off and I could not move the furniture to unplug it. Needless to say I was very angry by morning. In addition to the tv turning on and off I had to take the back off the toilet twice during the night to jiggle the valve so that it would stop filling. While we’re on the subject of the bathroom, I have never had a bathroom sink spray like a kitchen sink? I don’t even know what that was about. I took a picture of it because it was so strange. Finally, you need to clean the carpets in this room! They were totally disgusting! The marketing photos used in your ads reflect a newer hotel so I was extremely surprised by the issues I encountered.
Davenport, Florida
Positive section of review
Liked the design of the home but the home itself needs maintenance the kitchen faucet leaks the vent in the ceiling was wet with condensation! The area rug in the main common area was dark and filthy and the patio area by the pool hasn’t been maintained as well as the chairs and lounging chairs around the pool were dirty!
Negative section of review
The homeowner didn’t pay his HOA fees so we were barred from using the resorts amenities because of this I spoke with the house manager and they said it would be resolved by Monday the day I checked out! I planned the whole vacation around the kids being able to swim and enjoy the clubhouse amenities on the resort but because of negligence of the homeowner the kids could not use the resorts amenities! The patio area by the pool all the seating areas cushions were covered in black mold which having three kids with asthma this in itself caused an alarming response which meant I had to cover or try to contain the mold told the house manager and they said they couldn’t help with this!!! The outdoor pool chairs were filthy and the area rugs in the home were filthy as well
San Diego, California
Positive section of review
I love the location how was close to everything I’d like to how the house was and how many rooms there were
Negative section of review
There was nothing I didn’t like about it. I loved it.
New York, New York State
Positive section of review
Excellent location and personel, very clean and fast elevators.
Negative section of review
Breakfast was the same every day and very limited.
Norfolk, Virginia
Positive section of review
It was close to the park of the Jazz festival
Negative section of review
Bed seems small, appliances was outdated
Boston, Massachusetts
Positive section of review
Location was fine.
Negative section of review
I submitted a lengthy message to the owner of the property a few days ago but never heard back. They were very responsive up until this last message. There were broken items in the apartment, the toilet was unsealed and wobbling and the attachment to the television was not in the apartment and one of the remotes had dead batteries. We had to request new adapters twice and when they were finally brought they did not add the attachment so that we could plug it into the actual outlet. On top of that, we were not given notice about the unreliable elevator until the day of the check-in instructions. We were on the 7th floor and had a lot of luggage to bring up and when we left we had to bring several heavy pieces of luggage down 7 flights of stairs. Had we arrived any later we would have had to carry all of that luggage up 7 flights of stairs, as well. We ended up checking out two days early because it was such a disappointing experience. If I could go back I would not have booked this property.
Butler, Pennsylvania
Positive section of review
almost everything
Negative section of review
a/c blow right on us while sleeping. not really a complete just a little uncomfortable.
Estes Park, Colorado
Positive section of review
Quaint, cozy
Negative section of review
Construction weeds around the parking spot easy to hit your head on the roof corner when exiting the vehicle Street signage should be bigger, lit at night Internet was weak Cell coverage
Bryan, Texas
Positive section of review
The bed and the linens were awesome
Negative section of review
The TV did not have a remote control, the toilet ran the whole night, the couch didn’t have much cushioning at all very uncomfortable in the lighting at the vanity was not well fought out. And we paid $165 for one night.
Crystal Beach, Texas
Positive section of review
Very nice location and pretty clean
Negative section of review
There were sugar ants