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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Alpharetta, Georgia
Positive section of review
How clean it was. The only thing that was not clean was the hair dryer and the sheets on the sleeper sofa. It had some stains but I’m almost positive it was washed, at least it’s what I think. The stain probably just sat in. Besides those 2 things, everything was clean. I also liked how spacious the room was and the price.
Negative section of review
Wish there were more options for breakfast but then again it did state continental breakfast.
The Colony, Texas
Positive section of review
location was my choice and it worked out well. Breakfast-not so great. Definitely not as good as others we have had. I do not like powdered eggs and the little sweet rolls were dry = just nothing outstanding.
Negative section of review
The water in the bathroom sink was just a slight stream. The bathroom in general was not great. did not like that the one piece of glass on the shower was solid and could not move which meant the only way to get into the shower was under neath the shower head- not good! and the rim around the shower at the wall was loose and falling off. One more things- the towels are not nice and fluffy! that is important to me for a good impression
Odessa, Texas
Positive section of review
The staff were extremely helpful and friendly. The coffee in the room very good. The restaurant was good with great service.
Negative section of review
The hair dryer in room didn't work.
Independence, Missouri
Positive section of review
Robin was a wonderful hostess, breakfast was delicious and location was perfect.
Negative section of review
The rooms could be a bit roomier.
Loveland, Colorado
Positive section of review
The staff was very courteous and prompt to fix issues with the room.
Negative section of review
There still was an issue with one of the lights but it was sporadic so I think the maintenance person thought there wasn't anything wrong with it. The shower sprayed out onto the floor each time we took a shower and practically flooded behind the toilet. The beds were not very comfortable and I couldn't sleep through the night. I could also hear the people in the room beside ours - I could hear their alarm on their phone vibrate through to our room at 5am. There was not much soundproofing overall.
Halifax, Pennsylvania
Positive section of review
Parking was right in front of door
Negative section of review
Had gnats in sink and found them in the bed
Gatlinburg, Tennessee
Positive section of review
Helpful people and friendly 👌.
Negative section of review
Not a complaint.
Tallahassee, Florida
Positive section of review
N/A
Negative section of review
The room wasn’t clean, they had dead roaches and mold in the celling.
Key West, Florida
Positive section of review
Excellent facilities. The Williams cottage is cute, inviting and comfortable. The staff is super friendly. Tamara who is the front desk employee goes the extra mile all the time to make guests feel welcomed and comfortable. The location is excellent and close to many things. The continental breakfast was nice. This is a gem hotel in Key West.
Negative section of review
Parking on the street was a bit of a challenge.
Chicago, Illinois
Positive section of review
Staff was great
Negative section of review
Booking.com ..... I'll never use your service again. YOU charged my debit card and gave the hotel a crap refillable card that didnt work so I got charged twice and it locked up my account on a HOLIDAY WEEKEND. Thank you for utterly ruining my life booking.