1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Seattle, Washington State
Positive section of review
Breakfast was very good. Staff was friendly. Although valet seemed overworked. he was there at 10pm when I arrived and still there at 11am when I went out.
Negative section of review
Tub/whirlpool jets didn’t work. Room I was booked for was not available and I was placed in an upgraded suite - much nicer space and room but less beds so kids had to sleep in cots. It seems I was charged for the room difference too. (Not sure). Second day we went and asked if we had to move, go to assigned room- we’re told no stay if you are comfortable. We leave for the day. Leave a privacy please sign. Get back and key cards don’t work - have to go to front desk get new keys plus when we get to the room it had been cleaned and our things touched to clean (suitcase was on bed for example had been moved to make bed).
Rumford, Maine
Positive section of review
The rooms were clean and comfortable. The host went out of her way to make sure we had everything we needed. It was great to find a place without carpets.
Minneapolis, Minnesota
Positive section of review
Your staff is very polite and accommodating, thank you. The location was perfectly central to all of our needs.
Negative section of review
The hotel smelled musty and lacked AC in common areas, the shuttle only works if 2 staffers are on AND ends at 930p, did not help us going to our game. We ended up paying for parking. The hotel restaurant is expensive and the food wasn't great.
Chatsworth, California
Positive section of review
The blinds did not let in any light in the morning. The shower was great. Room had a chaise that was nice.
Negative section of review
I didn't know the breakfast schedule and we missed it. This was the only bummer - GREAT PLACE TO STAY!
Washington, D.C., District of Columbia
Positive section of review
Close to convention center. Kitchen and eat-in facility were clean and welcome after a busy day.
Negative section of review
Guests should be aware that the elegant marble floors are slippery with wet feet. Older guests need to pay attention.
New Orleans, Louisiana
Positive section of review
The amenities was nice and I liked that the maid service made sure that my room was clean.
Negative section of review
I didn’t like the surprise fees they charged daily E channel fees. They charge me my birthday drink free that should’ve been 50% off. I also had a mini bar fee on my invoice and never touched the mini bar. It never was touched. It never was replenished nothing was ever done to the mini bar however I have a $40 fee for that. I contacted the manager of the facility named Warren. He he stated that he was gonna take the fees off now he’s giving me the runaround all of a sudden and has to call me back yesterday when he told me he was gonna take the fees out and send me an updated invoice/receipt to my email read the email off. I never received the email so I’m pissed. this will never happen at the four seasons.
French Lick, Indiana
Positive section of review
Staff are very helpful and friendly. Room is good size and very clean.
Negative section of review
TV service continues to be hard to navigate. TV in bedroom is too small for the older population. Chairs on balcony were very dirty and filled with old water.
Greenwood, Indiana
Positive section of review
We got coffee and sweets for breakfast! Swimmingpool was great!
Negative section of review
The beds have a metal around underneath so if you walked into it, it made a loud noise.
Gatlinburg, Tennessee
Positive section of review
Close. Could walk downtown. Clean. Great staff!!
Gardnerville, Nevada
Positive section of review
It was a convenient location with a restaurant with a nice view from the restaurant.
Negative section of review
The room was very old and in poor condition. The air conditioner was extremely noisy. Noise from machinery outside was very loud. We have stayed at the Topaz Lodge several times before and found it satisfactory but this room above the main casino was horrible and overpriced.