1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Reno, Nevada
Positive section of review
The room was decent and clean. But getting to the room sucked with all the stairs and no ramps. Was very difficult maneuvering with my luggage. I'm elderly with a bad back. Check in was crazy. The app wasn't working for me to do it before we got there.
Negative section of review
Lack of ramps to the rooms. Slots were not very "giving." We ended gambling fast because of it. Not enough signs to show us directions. Food was fair at the restaurant but very costly.
Anaheim, California
Positive section of review
Excellent customer service, rooms were exceptionally clean, great price & awesome location! I was super happy with my stay. I definitely recommend.
Montgomery Center, Vermont
Positive section of review
I love the location. I loved the gazebo. The one person I encountered once I called upon them was very helpful + friendly.
Negative section of review
The restaurant was closed in the summer until October? My key was left with my name + reference numbers. No human contact, until of course I had issues. The lovely lady responded in person quickly and absolved any problems I had. No air conditioning. Luckily the evening was in the 50°'s so I opened the windows. Then I was put into the side building, not the historic building. The property just barely met my expectations, because of the lack of exposure as well
Santa Cruz, California
Positive section of review
Adults swim pool and kids swim pool. Hot tub. Nice view
SeaTac, Washington State
Positive section of review
Breakfast, parking, laundry, staff
Negative section of review
Cost, cleaning frequency
Kingman, Arizona
Positive section of review
Staff and location were great
Negative section of review
I guess I was very disappointed with the quality and cleanliness of the room. Everything looked very outdated and not well maintained. Breakfast was also far from being great. The value for money was not there at all.
San Antonio, Texas
Positive section of review
Nothing at all
Negative section of review
I want to share my experience during a recent business trip with my daughter and I. My husband was due to stay for just two nights before heading back to Austin, where he was working. Upon our arrival, I encountered a rather unpleasant situation with the elderly gentleman at the front desk. He insisted that my daughter and I sit outside with our belongings and told us he would wait for my husband to arrive around 6 PM, which I had already communicated during check-in. I questioned him, asking if he expected us to endure the sweltering 100-degree heat until then. He eventually agreed to give us a key, but instructed us to wait outside. I complied and waited patiently, but after a significant amount of time without any updates, I went back inside. Once again, he reiterated that he would wait for my husband. I reminded him that my husband would not arrive until around 6 AGAIN. Finally, after some back-and-forth, he decided to give me a key then had me sign a card. To my surprise, he then took a phone call with his son, speaking in a language I didn’t understand and putting the phone on speaker. His son questioned our booking, asserting that we only had two people listed. I explained that my husband would join us for Friday and Saturday before leaving early Sunday morning. In response, the desk clerk informed me that I would have to pay an additional $45 for him. I objected, pointing out that he would only be there for two nights. He then told me to pay $25 instead, which I did. With an air of rudeness, he urged me to go get the money and shooed me away. Once I finally arrived in my room, I was appalled by the conditions. The bed felt like it was from the 80s, with hard springs sticking out. I noticed roaches everywhere, mold in the bathroom, and old towels that were yellow with black spots. The pillows and blanket had large blood stains, and there were disturbing marks on the walls and ceiling that looked like old blood.
Atlantic City, New Jersey
Positive section of review
Dining options
Negative section of review
The West Tower at the Tropicana is disgusting and not recommended.
Palo Alto, California
Positive section of review
The staff are amazing, there is juice, coffee, water & danishes in the room. It’s very quiet and comfortable. Love staying here.
Negative section of review
Room was spotless except for under the desk. There was dust & the edge of the carpet was dirty but it looked like it was just missed in cleanup. Was reported to staff & they took it seriously..
Lubbock, Texas
Positive section of review
I don’t eat breakfast.