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Reviews of Andorra Palace 3 stars

Avenida Merixtell, 58, AD500 Andorra la Vella, Andorra

#34 of 66 hotels in Andorra la Vella

Guests' Choice

Review score

Based on 1088 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    7.6

  • Location

    8.9

  • Facilities

    7.8

  • Staff

    8.2

  • Value for money

    7.7

  • Free WiFi

    7.3

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Showing 1 - 33

  • Reviewed: 28 August 2018

    5.4
    Great location right on Av Meritxell, access to pool, sauna,...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Furniture battered and outdated, place requires some serious TLC, no shampoo, overall noise level (staff shouting and “paper” walls) is pretty high

    Great location right on Av Meritxell, access to pool, sauna, hot tub and mini golf within Mercure Hotel

    Stayed in August 2018

  • Reviewed: 19 May 2018

    7.9
    1. The hotel is very close to the center - several minutes...
    • Leisure trip
    • People with friends
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    1. Not all reception employees speak English 2. It took us about an hour to register at the reception when we came (5 people in 2 rooms). The reasons for that were a girl at the reception not speaking English (after came a guy, who spoke), long process of checking passports and signing papers and long registration of parking. 3. We came in the end of April 2018, and most important streets were repaired: the street of the hotel and main shopping street. 4. There were no minibar or fridge in the hotel. 5. Furniture of the rooms is old fashioned

    1. The hotel is very close to the center - several minutes to all key places 2. A very good spa and fitness center in the hotel! Swimming pool, 2 jacuzzi, 1 pool with waterfall, sauna and Hamam. And all that with panoramic view at mountains. In the morning there were very few people in it.

    Stayed in April 2018

  • Reviewed: 19 February 2018

    6.7
    OK place to stay for the budget-minded
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The place obviously is long overdue with its renovation. Soundproofing between rooms is not great. Andorra can be expensive though, so this place gives a pretty good value.

    Best location on the main shopping street. Spacious room, and the included breakfast in the neighboring Mercure Hotel was fine.

    Stayed in February 2018

  • Reviewed: 26 November 2017

    9.6
    The hotel provides a nice combination of comfort and calm but it lacks in personal touch
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    I don't know how to explain but I kind felt some judgement by using booking.com at the check in desk - I understand that is a upscale place but they're directing any social class consumer by advertising on booking.com

    The breakfast buffet was really good and the staff was amazing

    Stayed in November 2017

  • Reviewed: 21 November 2017

    7.5
    Very central in the town, with more time available...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Very expensive parking which is shared with other hotels (20Euro for 1 night) and big language barrier with all staff we met with

    Very central in the town, with more time available would've been good to utilise the facilities like the pool, gym or mini golf

    Stayed in November 2017

  • Reviewed: 25 September 2017

    5.0
    My stay was not bad, but it did not meet my expectations
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    My preference was double bed, and I also made a seprate request for a double bed. However, in the end we have twin beds, while I'm sure the hotel still has double bed room available. There is no parking instruction. We had to find parking by ourselves. The air-con did not work properly.

    Stayed in September 2017

  • Reviewed: 8 September 2017

    6.3
    A tired hotel in a very good location
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    The main issue here is that this hotel is a bit on the shabby side. Pretty much everything is in need of renovation (carpets, bathrooms, public spaces, etc.). Although nothing is really bad, the overall impression is that of a facility that needs a good working-over. Another somewhat negative point is the expensive indoor parking (€20 a day), but this is pretty much the case throughout the central part of the city.

    The only real standout feature of this hotel is its location. It's right in the heart of Andorra la Vella, just a few minutes' walk to the main tourist information office and the main commercial district. Other acceptable features are an adequate fitness room and indoor pool, though the hours of both are somewhat limited. The breakfast buffet was good, though the options did not change much from day to day.

    Stayed in September 2017

  • Reviewed: 29 August 2017

    8.8
    Location is very good, shops and restaurants easily found...
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    It could be good to inform the address of the garage which is located under Hotel Mercury right next door, but on another street. Nevertheless, there are many parking garages near the hotel so it is no problem. With car, the hotel is quite hard to spot at once, but when you get your car parked it's very easy. Breakfast was located on hotels next door.

    Location is very good, shops and restaurants easily found near the hotel. Good and clean rooms. Nice staff.

    Stayed in August 2017

  • Reviewed: 24 July 2017

    9.6
    Excellent location, friendly staff
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The pool should close later than 2115. We only enjoyed it for 10 minutes. Also, the rooms and hallways are a little outdated. The entrance and rooms do not match.

    I love the gym and the indoor pool.

    Stayed in June 2017

  • Reviewed: 2 November 2016

    8.8
    Economical accommodation with a central location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The Andorra Shopping Festival was on and the Meritexil road on which the hotel is located was closed off. They share parking with the Mercure but the signage was not obvious. After finding the entrance to the Mercure one then went up 5 levels in an elevator to find the Palace reception. Very confusing but once you know the layout it is OK.

    The Andorra Palace shares facilities with Hotel Mercure and Novotel. The buffet breakfast at the Mercure was excellent quality, well laid out and the staff very helpful as I told the Maitre D'Hotel at the time.

    Stayed in October 2016

  • Reviewed: 30 August 2018

    9.2
    Great value for so little money.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    Desk attendance was rude.

    Great value for so little money.

    Stayed in August 2018

  • Reviewed: 18 August 2018

    8.3
    Spa y piscina
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Las almohadas eran extra finas. Dolor de cuello total

    Spa y piscina

    Stayed in August 2018

  • Reviewed: 12 August 2018

    10
    Perfect location, GOOD PRICE, large clean room, sauna,...
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Perfect location, GOOD PRICE, large clean room, sauna, jakuzi, kind staff.

    Stayed in August 2018

  • Reviewed: 31 July 2018

    8.8
    Good located, nice rooms, very good breakfast in Mercure.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Bathroom is ok, but shower was awful, it's the worst shower I've ever seen.

    Good located, nice rooms, very good breakfast in Mercure.

    Stayed in July 2018

  • Reviewed: 14 May 2018

    9.6
    Super week-end
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Les services proposer

    Stayed in May 2018

  • Reviewed: 5 May 2018

    10
    Low cost, great facilities and location
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Great value for money. Staff were patient and helpful with me speaking English, cleaning staff did a fantastic job

    Stayed in May 2018

  • Reviewed: 25 February 2018

    7.9
    Excellent
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Some minor issues with plumbing

    Great spa

    Stayed in February 2018

  • Reviewed: 13 January 2018

    7.1
    Too old room but great location
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Too old and small bedroom.

    Price for one night

    Stayed in January 2018

  • Reviewed: 5 January 2018

    7.5
    Location
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No minibar and no safe in the rooms

    Location

    Stayed in January 2018

  • Reviewed: 6 November 2017

    9.2
    Good location. Staff very nice people.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    the bathroom is old, the furnitures are old

    location

    Stayed in November 2017

  • Reviewed: 25 October 2017

    10
    Staff, location, price.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Shower

    Staff, location, price.

    Stayed in October 2017

  • Reviewed: 23 October 2017

    6.7
    Enorm kompliziertes, langes Checkin
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Enorm kompliziertes, langes Checkin

    Stayed in October 2017

  • Reviewed: 13 October 2017

    9.6
    Overall comfortable and convenient location - right in the middle of the city
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 9 nights
    • Submitted via mobile

    Some furniture too old

    Location, courteous and helpful staff

    Stayed in October 2017

  • Reviewed: 6 July 2017

    7.9
    Decent value for price
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Outdated rooms, carpets need replacement. However maintenance is good.

    Centrally located, good breakfast.

    Stayed in June 2017

  • Reviewed: 26 June 2017

    7.1
    parking facility of hotel not indicated
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    parking facility of hotel not indicated check-inn took to much time - only one person at reception desk

    Stayed in June 2017

  • Reviewed: 19 June 2017

    7.9
    Great hotel, avoid staff.
    • Leisure trip
    • Group
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff. The hotel's bar-breakfast lady was really really rude.

    Facilities, location.

    Stayed in June 2017

  • Reviewed: 5 November 2016

    10
    Great location and superb value for money in low season
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    Spacious clea rooms but very standard with no character

    Great location and superb value for money in low season

    Stayed in November 2016

  • Reviewed: 16 October 2016

    8.8
    The location in the city center and next to the bus station
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The location in the city center and next to the bus station

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 June 2015

    9.2
    La ubicación del hotel, justo en la Av.
    • Leisure trip
    • Family with young children

    La distribución de los hoteles, me perdí ya que eran 3 hoteles.

    La ubicación del hotel, justo en la Av. Meritxell. Las instalaciones de piscina y la zona infantil. Precio-calidad !!! 34€/noche

  • Reviewed: 14 July 2015

    7.9
    Staff and breakfast.
    • Leisure trip
    • Couple

    The room is old fashion. The carpet is terrible, and I got bitten by a big on the bed.

    Staff and breakfast.

  • Reviewed: 30 June 2015

    9.2
    Good Location, nice views, parking available for a nominal...
    • Leisure trip
    • Family with older children

    Good Location, nice views, parking available for a nominal fee

  • Reviewed: 24 May 2015

    10
    Room arrangement
    • Leisure trip
    • Group

    EXPENSIVE PARKING

    Room arrangement

  • Reviewed: 8 May 2015

    8.8
    Staff
    • Leisure trip
    • Solo traveller

    Contineltal breakfast, very very poor

    Staff

There are also 13 reviews without text. These impact the overall review score.

Showing 1 - 33

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