Stay in this place everytime i visit Andorra and its never let me down. Staff, facilities everything is very very good

Stayed in December 2023

Nothing. All was perfect

Very quit hotel, large rooms, very comfy beds and overall luxery feelings

Stayed in January 2024

Lovely hotel, friendly and kind staff, great rooms.

Stayed in December 2023

This may be an unfair review because the one time we did have breakfast, there was no buffet out as im assuming there weren't enough people to warrant it. From our experience though, the breakfast was very expensive for the food available. Especially the fact as my partner is a vegan and the vegan options were very limited...other than that no other issues with the stay, it was great and obviously the breakfast is an added extra so it's not like it affected the stay.

Staff were awesome and the cleanliness of the spa, pool, hotel room etc. was top notch. The large smart TV was a bonus, we were able to sign into netflix etc. The value for money is amazing and the location is one of the best available. We were treated with many freebies also. Highly recommended.

Stayed in November 2023

RAS

exceptionnel staff spécialy ALBA ,MARIA & JOSE LOUIS ? BREAKFAST VERY GOOD AND COMPLETE ? THE WELCOME WHEN ARRIVING AT THE HOTEL ? GREAT GARAGE (22€) PER NIGHT BUT VERY CONVENIENT ? THE POOL SAUNA SUPER CLEAN

Stayed in November 2023

This hotel ticked the box in all areas for my three day visit so I have no complaints at all and would happily stop here again. We requested a quite room and it was ideal for a good nights sleep.

A really good hotel providing excellent facilities and an ideal location for any visit to La Vella. Good secure parking supported by very good staff to look after all your needs. Superb free Wi-Fi which is a huge bonus whilst in Andorra.

Stayed in November 2023

Nothing

Hotel and its entirety was wonderful. The rooms were spacious and comfortable. But most importantly we had driven from Barcelona, and having parking was absolutely paramount. This became even more evident to me when I saw the city of Andorra. The staff was more than accommodating and having a restaurant in the hotel was perfect because once we arrived, we were exhausted.

Stayed in October 2023

Nice staff and very professional, they provide me with all the indications I needed.

Stayed in September 2023

Great location just underneath the old part of the town. Good breakfast selection, that was even served directly at our table in the restaurant one morning due to few guests (was there outside of the usually busy peak winter and summer seasons.) All staff we interacted with were very service minded and friendly. Nice detail with fresh fruits and a bottle of cava in the room upon arrival + a complimentary bag with bottled water and a pack of chewing gum received at check-out. Very comfortable beds. Rooms are in good condition. Very good value for the money. We enjoyed our stay so much we extended it an extra night. Will absolutely return when I get the chance.

Stayed in September 2023

It was great overall. Parking was an issue as there was no space and we had to park in a rather far public car park.

Spacious rooms and central location

Stayed in October 2023

housekeeping could have been improved (glass were not changed, toilets not cleaned)

Pet friendly and good location

Stayed in September 2023

For the price I think breakfast could be included

The staff were amazing, the room was amazing. The massage was fabulous

Stayed in September 2023

Nothing

Overall was an exceptional and amazing experience!!!! We had a great time there. Staff were amazing and always tried to help us out in the best way possible. Rooms were big, very comfortable and lots of closets,super clean and a complimentary champagne and chocolate and fruits was a cherry on the top! I'm so grateful I got this hotel. Was a 10 min walk to city center. Hotel food was great too. We mostly ate there as I liked their better than outside restaurants!!! Very accommodating! Thank you for your warm hospitality. Will definitely stay again.

Stayed in July 2023

There was one older guy who came across quite rude to me as I didn’t speak Spanish and he couldn’t speak English but I could read his body language of which made me feel that I was not welcome into the restaurant

Lovely feel and also really good facilities

Stayed in August 2023

all was fine during our stay. AC was not working

Staff was very friendly. Hotel's location was great.

Stayed in June 2023

The Location is good for whom do not want to take taxi. I just a few minutes from Bus station. You can reach supermarket in few minutes walk and also reach shopping street by the elevation from the building near the hotel.

Stayed in May 2023

We stayed a total of 3 nights. Room was not cleaned up from 1st nigth to 2nd night, although we stayed outside the room during whole day and placed respective sign "clean-up room) on door. Same happened again after 2nd night. I addressed the issue at reception in early afternoon, receptionist noted room nbr and confirmed action would be taken. After 3 hours still not cleaned and we reminded reception once more and went out. After our return in the eve, still uncleaned. Finally no cleaning during our entire 3-days stay. This is reason for low rating under "cleanliness" and overall rating of 7 (otherwise it would have been 8).

Hotel located in the heart of Andorra la Vella with easy access to old town. Our room was on 5th floor, facing back (meaning not facing the street "Prat De La Creu"). The room was very quiet. Reception staff friendly, offering some refreshments during check-in.

Stayed in June 2023

Nothing to dislike.

Everything was perfect. Tidy and clean, family room were bloody fantastic, close to the center(walking distance), and very family friendly.

Stayed in June 2023

The city being rather cold, the room was noticably cold as well with the wall mounted AC unit / heater controller not turning on for some reason. Still got a good night sleep on the awesome beds though. A second issue was us being waken up at 1am by a hotel employee and a guard (?) knocking on the door for several minutes, and after opening, claiming we're smoking in the room (as non-smokers), as the room entrance fire alarm had reportedly gone off despite it not making a sound in the room. The pair quickly realised it being a false alarm, sincerely apologized and left. Apparently the fire alarm is broken, which will hopefully be fixed soon. The third and final issue was the parking garage door not automatically opening, for whatever reason, upon leaving despite having a good size car, meaning it had to be manually opened using a button on the wall mounted control box of the door. Overall the issues weren't that major, but things you wouldn't want at a 5-star hotel, best ones in town.

A very nice surprise having a named welcome letter with a bottle of cava waiting in the room. The view was great and the beds absolutely amazing. The room was nice and quiet even though the window was to a busy street. The private underground parking garage was a huge bonus with an elevator taking you directly to your floor. One of two elevators was out of use and signs pointing to the hotel elevator along the way from the garage could be slightly improved, if something, being a 5-star hotel. It's still easy to find using common sense though. Wish we could've stayed longer, but will be back one day.

Stayed in May 2023

We missed breakfast.

Comfortable beds and a decent gym and spa.

Stayed in April 2023

The hotel does not have the appearance of a 5 star hotel, which however for us was not an issue as the service and the price- performance ratio was very good.

The rooms was very spacious, the staff was very friendly and service oriented. Furthermore, the hotel offers a very good and varied breakfast

Stayed in April 2023

The hotel smelled a little moulded.

Nice location in Andorra la Vella.

Stayed in April 2023

everything was good. we didn't use swimming pool, so no comments about it.

Good location, restaurants in 2 min from hotel. Great shopping area in 10 min. Room was big enough for 3 people, with 2 king size comfortable beds. Cleaning every day. Pets friendly. Thanks for welcome set - bottle of Champaign and fresh fruits!

Stayed in April 2023

Excellent!

Stayed in March 2023