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Reviews of Zenit Diplomatic This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Avenida Tarragona, s/n, AD500 Andorra la Vella, Andorra

#59 of 66 hotels in Andorra la Vella

Guests' Choice

Review Score

Based on 1291 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    6.6

  • Location

    7.6

  • Facilities

    6.6

  • Staff

    7.2

  • Value for money

    6.4

  • Free WiFi

    6.3

100% Verified Reviews

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Showing 1 - 61

  • Reviewed: January 21, 2018

    3.8
    Terrible experience...disgusting...I wouldn’t recommend neither to any of my enemies...
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 9 nights
    • Submitted from a mobile device

    Same breakfast for 9 days and 8€/pers...parking more expensive than in Monaco ...17€/night...barely possible to communicate with staff in English...

    Nothing that’s worth mentioning...

    Stayed in January 2018

  • Reviewed: July 6, 2017

    7.9
    Perfect for an overnight in Andorra La Vella
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    The room was dated and on the small side for a four star. Having said this, it was comfortable enough and clean.

    Check in fast and easy. The pool was a wonderful surprise! The room was quieter (outside noise) than I expected given the hotel's location.

    Stayed in July 2017

  • Reviewed: May 8, 2017

    7.5
    Normal hotel of 3-4 stars
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The room and bathroom were full of ants. Noise of the street almost all the night.

    Nothing especially good. Normal hotel near a noisy street. We have chosen it as it was near the Bus station, but now the station has moved 500 m away.

    Stayed in May 2017

  • Reviewed: May 3, 2017

    8.8
    Convenient, comfortable, but poor food
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurant. Only food option was a buffet which too our Australian eyes looked as if it was straight out of the 1970s. Virtually none of the food was appetising.

    Comfortable room. Clean. Close to bus station

    Stayed in May 2017

  • Reviewed: April 21, 2017

    7.5
    Close to Bus station and Town centre.
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 3 nights

    Can't find any fault with hotel.

    I chose this hotel as it was close to bus station. The last thing I want is to arrive in a town and have to search for my hotel. The hotel was a short distance from bus station. It was also a short walk to town centre. If you want a quick snack, there is a Burger King and McDonalds nearby.

    Stayed in March 2017

  • Reviewed: March 24, 2017

    7.9
    Great for the bus station. Late/early arrivals
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 1 night

    This was my 100th country visited. I arrived late on the bus from Barcelona but staff were able to with check-in and a drinks order. The beds were super comfortable and the room was nice and clean. Breakfast was nice and varied. I stayed in room 412 and the wifi was slow. Otherwise a good place to stay if arriving late because its a minute away from the bus station.

    Stayed in March 2017

  • Reviewed: February 21, 2017

    5.4
    within walking distance from the city centre, which made it...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Unfortunately the sound insulation was lacking - which resulted in quite a bit of noise, as the hotel is by the main road. Also, the bedding felt a bit old (you could feel the springs in the mattress) and not too comfy. For a property rated at 4 stars, this was disappointing.

    within walking distance from the city centre, which made it easy to reach the shops & restaurant there

    Stayed in February 2017

  • Reviewed: December 19, 2016

    10
    Excellent hotel near bus station.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    Nothing not to like.

    Staff was very friendly and helpful. Knowledge of English is very good. They prepared a picnic lunch for us because we were leaving at 4:30 AM before there normal breakfast was served. Very pleased with everything.

    Stayed in December 2016

  • Reviewed: September 26, 2016

    6.3
    Asleep in low season....
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Check in did not involve any advise regarding dining, pool/sauna, or anything more than payment and my room number.

    Location - very close to bus station. The day staff were understanding of my lack of Catalan, helping me by securing my luggage.

    Stayed in September 2016

  • Reviewed: September 16, 2016

    4.6
    Good location and morning staff great.
    • Business trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 4 nights

    I had raw chicken and it took him 15 mins to realise. I was not charged for this but he seemed annoyed and was a very poor waiter.

    Good location and morning staff great.

    Stayed in September 2016

  • Reviewed: September 6, 2016

    3.8
    Really a desaster of weekend, never again
    • Business trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    Staff very rude they even offer leave hotel and cancel reservation. Climate swiming pool not working Massage they say long time not avaliable but its in his menu. Really a desaster of weekend, never again

    Location

    Stayed in September 2016

  • Reviewed: August 1, 2016

    9.6
    Good value for money
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Car park very tight but on sight so very convenient

    Very reasonable price had everything needed for our stay little difficult to find but good location

    Stayed in July 2016

  • Reviewed: July 7, 2018

    6.7
    I will not stay again in this hotel.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Aircondioners don't work. Breakfast was just okay.

    Rooms are too small.

    Stayed in June 2018

  • Reviewed: June 25, 2018

    4.2
    Good location, close to the centre
    • Leisure trip
    • Travelers with friends
    • 2 rooms
    • Stayed 1 night
    • Submitted from a mobile device

    Good location, close to the centre

    Stayed in June 2018

  • Reviewed: June 23, 2018

    10
    The meal in the restaurant
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The parking charge 17 euro a bit pricey for one space

    The meal in the restaurant

    Stayed in June 2018

  • Reviewed: January 11, 2018

    5.0
    Position, 5 minutes walk to the city center.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Decadent feeling

    Position, 5 minutes walk to the city center.

    Stayed in January 2018

  • Reviewed: November 10, 2017

    7.1
    Satisfactory.
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Heating. Room telephone.

    Stayed in November 2017

  • Reviewed: October 11, 2017

    8.3
    Good value for money, excellent location!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    It`s not really 4 starts, more like 3.

    Good value for money, excellent location!

    Stayed in October 2017

  • Reviewed: August 14, 2017

    7.1
    Nice location
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    Nice location

    Stayed in July 2017

  • Reviewed: July 31, 2017

    2.9
    Nothing
    • Leisure trip
    • Group
    • Triple Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    Everything...

    Nothing

    Stayed in July 2017

  • Reviewed: May 8, 2017

    4.2
    Everything out of date , trash
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    Everything out of date , trash

    Stayed in May 2017

  • Reviewed: March 28, 2017

    10
    Great value for money
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Really close to the bus station, which is great when you have to catch a bus at 5am. Otherwise, spacious room and great value for money.

    Stayed in March 2017

  • Reviewed: February 28, 2017

    6.3
    Fair and amenable
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was OK.

    Stayed in February 2017

  • Reviewed: January 28, 2017

    7.9
    Everything was good. Excellent location. Staff was very friendly. Except wifi connection was so poor
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Poor wifi connection

    Stayed in January 2017

  • Reviewed: January 22, 2017

    4.6
    Location Great but dated
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is very tired - needs a revamp

    Stayed in December 2016

  • Reviewed: January 4, 2017

    5.4
    breakfast poor value for money
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    breakfast poor value for money

    Stayed in January 2017

  • Reviewed: December 26, 2016

    10
    Excellent location and facilities.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to dislike!

    Excellent location and facilities. Just near the bus stop!

    Stayed in December 2016

  • Reviewed: December 5, 2016

    10
    weekend away
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location goog

    Stayed in December 2016

  • Reviewed: October 30, 2016

    7.5
    Occational powercuts and False fire alarms at night.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    Occational powercuts and False fire alarms at night.

    Stayed in October 2016

  • Reviewed: October 22, 2016

    6.7
    Parking very narrow and small
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking very narrow and small

    Stayed in October 2016

  • Reviewed: October 10, 2016

    5.4
    Bed was bad, they should pay more attention of plankets and...
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was bad, they should pay more attention of plankets and pillows. Air condition didn't work.

    Stayed in October 2016

  • Reviewed: September 26, 2016

    9.6
    location and service
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 2 nights

    location and service

    Stayed in September 2016

  • Reviewed: August 21, 2016

    3.3
    Rooms small and dingy, beds hard. But room was clean. The bacon and eggs for breakfast were cold.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything. Would definitely not go back. It claims its 4 star but more like 2.

    Croissants for breakfast were good.

    Stayed in August 2016

  • Reviewed: August 18, 2016

    10
    Excelente
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Todo en general.

    Stayed in August 2016

  • Reviewed: August 13, 2016

    7.9
    Comfortable hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location is excellent, just in front of the bus station and is a comfortable hotel

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • Reviewed: January 28, 2016

    9.2
    Central location, plenty of excellent staff.
    • Business trip
    • Solo traveler

    Bedroom desk area cramped.

    Central location, plenty of excellent staff. Dinner excellent quality, price & speed of service. Warm bedroom, complete bathroom.

  • Reviewed: January 19, 2016

    7.9
    We received a gratis upgrade to a superior room
    • Leisure trip
    • Couple

    The restaurant interrupted abruptly the service at 22 hr, without considering the guests still having dinner.

    We received a gratis upgrade to a superior room

  • Reviewed: November 21, 2015

    7.1
    The room was clean.
    • Leisure trip
    • Group

    The parking lot is located at the basement and very crowded and tight. Goodluck in parking your car if you're driving anything larger than a saloon. it is difficult to find the hotel as the sign was not the same as the hotel's name.

    The room was clean.

  • Reviewed: May 31, 2015

    9.2
    Bedroom although small was clean and one of the comfiest...
    • Leisure trip
    • Solo traveler

    Walls were quite thin, could hear talking next door. There is a nightclub across the road.

    Bedroom although small was clean and one of the comfiest beds I've slept in. The location was very central and staff friendly.

  • Reviewed: May 13, 2015

    4.6
    LEAVING!
    • Solo traveler

    Had to ask to be moved after checking in, room smelt as though a dirty old tramp had just stepped out the room. The room was also an ajoining room. Noisy family with young baby who cried most of the night, not to mention what mum and dad were doing at 6am!! The breakfast was included in the price but was very basic, very little choice, and the hot food wasn't even hot. Definitely not 4 star!!! Avoid this hotel, choice one in the centre of the town.

    LEAVING!!

  • Reviewed: March 31, 2015

    3.8
    Closer to the bus stop and stadium.
    • Leisure trip
    • Group

    Carpet tiles in bedroom look old, room old and dark, bathroom tub chipped, shower curtain not glass which it should be noted 4star..

    Closer to the bus stop and stadium. Shover strong pressure

  • Reviewed: May 23, 2016

    7.9
    Right next to the bus stop for the buses coming from other...
    • Leisure trip
    • Solo traveler

    Right next to the bus stop for the buses coming from other countries

  • Reviewed: May 10, 2016

    9.6
    Just opposite to bus terminal and close to shopping street.
    • Leisure trip
    • Family with young children

    Just opposite to bus terminal and close to shopping street. Very clean and comfortable.

  • Reviewed: April 3, 2016

    8.8
    Friendly, efficient staff.
    • Business trip
    • Solo traveler

    Friendly, efficient staff. Clean rooms. Central location. Quiet.

  • Reviewed: February 29, 2016

    10
    the price is suitable, the room is clean
    • Leisure trip
    • Group

    Nothing

    the price is suitable, the room is clean

  • Reviewed: January 22, 2016

    5.8
    Location
    • Leisure trip
    • Group

    The bed!!!!!!!!! My God it was terrible!! I still have back pain!!!

    Location

  • Reviewed: January 21, 2016

    7.9
    location
    • Leisure trip
    • Group

    small room

    location

  • Reviewed: January 6, 2016

    2.5
    Best part of staying here is leaving.
    • Leisure trip
    • Group

    Smells of urine. Everything is so filthy its disgusting! Awful hotel!

    Best part of staying here is leaving.

  • Reviewed: January 3, 2016

    5.0
    Res
    • Leisure trip
    • Couple

    Tot

    Res

  • Reviewed: January 3, 2016

    7.1
    Hotel is a bit old and needs urgent renovation
    • Leisure trip
    • Family with young children

    Hotel is a bit old and needs urgent renovation

  • Reviewed: October 21, 2015

    7.9
    Very good value for the money
    • Leisure trip
    • Couple

    Very good value for the money

  • Reviewed: October 8, 2015

    3.3
    Helpful staff
    • Leisure trip
    • Couple

    Blood stains on the pillow :/

    Helpful staff

  • Reviewed: September 13, 2015

    8.8
    Location, cleanliness, swimming pool
    • Leisure trip
    • Solo traveler

    Breakfast not included

    Location, cleanliness, swimming pool

  • Reviewed: September 3, 2015

    3.8
    price
    • Leisure trip
    • Couple

    uncomfortable bed, funny smell in the room - I think they had pets staying in the room before even though I asked for a pet free room.

    price

  • Reviewed: August 2, 2015

    6.7
    Location, spa, swimming pool.
    • Leisure trip
    • Group

    Breakfast was not included.

    Location, spa, swimming pool.

  • Reviewed: July 12, 2015

    7.1
    The pool
    • Leisure trip
    • Group

    Room small

    The pool

  • Reviewed: July 1, 2015

    9.2
    Everything was really good
    • Leisure trip
    • Group

    WiFi was broken

    Everything was really good

  • Reviewed: June 13, 2015

    10
    Rooms comfy, underground parking great
    • Leisure trip
    • Group

    Rooms comfy, underground parking great

  • Reviewed: June 4, 2015

    6.7
    The location.
    • Leisure trip
    • Couple

    The location.

  • Reviewed: May 24, 2015

    8.3
    The staff, location and the facilities
    • Leisure trip
    • Couple

    they have to clean up the windows glasses

    The staff, location and the facilities

  • Reviewed: March 22, 2015

    10
    Great price
    • Leisure trip
    • Solo traveler

    Great price Great location Great views

There are also 15 reviews without text. These impact the overall review score.

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