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Reviews of Hotel Guillem & Spa 4 stars

Els Arinsols, 10, AD200 Encamp, Andorra

#5 of 24 hotels in Encamp

Guests' Choice

Review score

Based on 622 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.4

  • Location

    8.5

  • Facilities

    8.5

  • Staff

    9

  • Value for money

    8.3

  • Free WiFi

    7.9

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Showing 1 - 42

  • Reviewed: 14 September 2018

    7.9
    The location is very good.
    • Leisure trip
    • Solo traveller
    • Economy Twin Room
    • Stayed 3 nights

    foods at the restaurant sometimes morning call sometimes is not working.

    The location is very good. No need to take the car. There are buses around, supermarkets,.... The bed is comfortable

    Stayed in September 2018

  • Reviewed: 4 March 2018

    8.3
    This property was very family friendly.
    • Leisure trip
    • Family with young children
    • Quadruple Room (2 Adults + 2 Children) with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    The rooms are heated with radiators and we’re VERY warm. We had to open the windows for a while to cool it down some. The beds could’ve used more/better pillows. Robes and slippers are not included in the spa/sauna access and are an extra charge (but they’re not necessary).

    This property was very family friendly. The beds were comfortable and the staff was helpful. The bathroom was spacious and the room had a small balcony. The pool area was what we wanted for a family getaway. The sauna area was small, but sufficient. Garage parking was available.

    Stayed in March 2018

  • Reviewed: 5 February 2018

    9.2
    We enjoyed it!
    • Leisure trip
    • Couple
    • Quadruple Room (2 Adults + 2 Children) with Spa Access
    • Stayed 2 nights

    Shower's hot water was not too hot...but we could deal with it!

    Location was great, 10 minutes walking to the Funicamp (transport to go up Grandvalira). The room was spacious and very clean, beds were extremely comfortable! Breakfast fantastic! Fruit, pancakes, eggs, ham, cheese, juice, cereals and quality bread. We were delighted. Finally, parking was also easy to use. You can access it using the hotel's elevator. We recommend it!

    Stayed in February 2018

  • Reviewed: 5 January 2018

    8.8
    Great location, right in the city centre and 3 minutes away...
    • Leisure trip
    • Group
    • Triple Room (3 Adults) with Spa Access
    • Stayed 6 nights

    Great location, right in the city centre and 3 minutes away from the free bus to the ski lift. Hotel staff is extremely helpful. Parking, storage space for skiing equipment, spa, restaurant and bar - everything is there for your convenience. I would definitely go there again.

    Stayed in January 2018

  • Reviewed: 11 September 2017

    7.9
    Nice located hotel at a square in Encamp.
    • Leisure trip
    • Solo traveller
    • Economy Twin Room
    • Stayed 2 nights

    A very unfriendly list of warnings and rules is handed on arrival. "Thou shalt NOT use the fridge which is part of the room you booked!"

    Nice located hotel at a square in Encamp, away from all the stress in Andorra la Veille. Lots of facilities, including several parking options. Very good breakfast.

    Stayed in August 2017

  • Reviewed: 3 September 2017

    5.8
    Not a good value for your money
    • Leisure trip
    • Family with young children
    • Family Room with Spa access
    • Stayed 1 night

    - Very small room for a family with kids. - Refrigerator in room was too small. - Very old decor. - No WiFi in room. -

    - Swimming Pool area - Very friendly staff

    Stayed in August 2017

  • Reviewed: 19 June 2017

    9.2
    - very comfortable room (but a bit hot)
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child) with Spa Access
    • Stayed 1 night

    - nothing really much to do or visit in Andorra

    - very comfortable room (but a bit hot) - great swimming pool - amazing breakfast - dinner cost only 16 euros for a 3-course meal, it's a deal ! - staff was friendly and helpful

    Stayed in May 2017

  • Reviewed: 2 April 2017

    8.3
    Price and value are great!
    • Leisure trip
    • Solo traveller
    • Quadruple Room (2 Adults + 2 Children) with Spa Access
    • Stayed 6 nights

    Swimming pool and sauna are looks outdated, needs to be refresh.

    Nice and cozy room with a city view. Breakfast is fine but not offer a lot of variety: eggs (boiled and scrambled), few types of cereals, toasts and crouissants, just a few types of cold cuts, and fruits. Hotel location is good - near there is a bus stop, just 5 minutes at Funicamp bus and you are at the funiculer, first bus at 8:30. At 9 am a lot of people a queing at the bus stop and you may spend a lot of time waiting for a bus. Also ther is a bus stop to Andorra-la-vella, 10-15 minutes and you are at the city center. I would suggest to arrange a ski/snowboard rental at the hotel, you'll get a 5-10% discount at Esports Technique.

    Stayed in March 2017

  • Reviewed: 10 March 2017

    9.2
    We will be back! Next time as a family group.
    • Leisure trip
    • Couple
    • Triple Room (2 Adults + 1 Child) with Spa Access
    • Stayed 7 nights

    The wifi needs to be upgraded.

    The staff are excellent, friendly and helpful at all times. The restaurant was above average for this type of establishment, the variety and choice of dishes was very good. The spa facilities make this a great destination for an active holiday.

    Stayed in March 2017

  • Reviewed: 20 February 2017

    6.3
    Staff we helpful
    • Leisure trip
    • Group
    • Family Room with Spa access
    • Stayed 2 nights
    • Submitted via mobile

    Food was expensive and very bad Very old fashioned and overlooked Child option was all processed with no fresh vegetable and idedible I saw lots of plates that were full of unrated food

    Staff we helpful Pool and sauna good

    Stayed in February 2017

  • Reviewed: 23 January 2017

    10
    A very good hotel near to Andorra close to ski areas staff...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Paths and road entrance needed the ice clearing very slippery !

    A very good hotel near to Andorra close to ski areas staff very helpful waitress in breakfast room vey pleasant and helpful may well return

    Stayed in January 2017

  • Reviewed: 1 January 2017

    5.8
    Everything looks worse than at the photos
    • Leisure trip
    • Family with young children
    • Triple Room (3 Adults) with Spa Access
    • Stayed 5 nights

    Room was cold and much smaller than presented on the photos. We paid for the triple room and had 1 bed placed diagonally as there was not enough space for it. The garden was closed for the whole stay, table for table tennis - folded and the connector between swimming pool and the hotel - freezing.

    Location and breakfasts OK. Dinners - tasty and varied, but not big enough. Swimming pool and saunas OK.

    Stayed in December 2016

  • Reviewed: 9 August 2018

    7.5
    Breakfast was good.
    • Leisure trip
    • Couple
    • Economy Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The spa was too crowded, full or children.

    Breakfast was good. The room was clean and comfortable.

    Stayed in July 2018

  • Reviewed: 12 May 2018

    10
    excellent in every way
    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 2 nights

    nothing

    every thing about the hotel and staff could not have been better at any price.

    Stayed in May 2018

  • Reviewed: 3 April 2018

    8.8
    Great location for a family ski holiday with the added bonus of the pool & sauna
    • Leisure trip
    • Family with young children
    • Economy Quadruple Room
    • Stayed 4 nights
    • Submitted via mobile

    Some of the fittings need tightening up around the bathroom, kids toy select needs updating.

    Good breakfast choice, never low on stock.

    Stayed in April 2018

  • Reviewed: 26 February 2018

    9.6
    Great Piave to stay
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child) with Spa Access
    • Stayed 6 nights
    • Submitted via mobile

    Swimming pool was great

    Stayed in February 2018

  • Reviewed: 13 February 2018

    10
    Very accommodating and welcoming.
    • Leisure trip
    • Group
    • Economy Quadruple Room
    • Stayed 4 nights
    • Submitted via mobile

    The double bed was made up of two singles.

    The hotel had all we needed.

    Stayed in February 2018

  • Reviewed: 10 February 2018

    9.6
    The location, restaurant and staff is great.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    The spa needs a bit of renovation.

    The location, restaurant and staff is great. Overall our stay has been awesome.

    Stayed in February 2018

  • Reviewed: 6 February 2018

    10
    Perfect stay, just to short....
    • Leisure trip
    • Family with young children
    • Economy Twin Room
    • Stayed 3 nights

    Cosy beds, nice spa and relax area. Good breakfast.

    Stayed in February 2018

  • Reviewed: 1 February 2018

    7.9
    Nice and comfortable hotel in general, but in comparisson to Italian 4**** I would rate it 3+***
    • Leisure trip
    • Family with young children
    • Economy Quadruple Room
    • Stayed 7 nights

    Service at the restaurant could be sometimes more nice. No drinking water available in the spa area

    Nice hotel in a very good location

    Stayed in January 2018

  • Reviewed: 18 January 2018

    10
    We had a fabulous stay! Would definitely stay there again
    • Leisure trip
    • Family with young children
    • Economy Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great location, very clean and most importantly the staff were very hospitable and helpful.

    Stayed in January 2018

  • Reviewed: 19 December 2017

    9.2
    The staff were very friendly and the food/set menu was...
    • Leisure trip
    • Family with young children
    • Economy Quadruple Room
    • Stayed 2 nights

    The staff were very friendly and the food/set menu was very good value.

    Stayed in December 2017

  • Reviewed: 17 October 2017

    9.5
    Confortable
    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    En general nada

    La cama extra grande Muy confortable

    Stayed in October 2017

  • Reviewed: 18 September 2017

    8.8
    Great value resort with friendly staff and good location!
    • Leisure trip
    • Couple
    • Quadruple Room (2 Adults + 2 Children) with Spa Access
    • Stayed 2 nights

    I had to pay for my parking, no pets allowed.

    Friendly staff, Spa, nice location

    Stayed in September 2017

  • Reviewed: 18 August 2017

    10
    Central Encamp Spa
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast and dinner were adequate.

    Excellent swimming pool. Comfortable beds. Central Encamp location

    Stayed in August 2017

  • Reviewed: 1 May 2017

    9.2
    Overall the receptionists were were kind and helpful and...
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Overall the receptionists were were kind and helpful and gave us all kind of suggestions about places to visit and restaurants

    Stayed in April 2017

  • Reviewed: 13 April 2017

    9.2
    Quiet, kind staff
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    bedroom was too hot at night

    Quiet, kind staff

    Stayed in April 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 31 March 2016

    9.6
    Staff were very helpful, particularly regarding ski hire and...
    • Leisure trip
    • Family with older children

    Evening meal a bit disappointing at times, but breakfast excellent.

    Staff were very helpful, particularly regarding ski hire and passes. Lovely spa, pool and saunas. Good location with regular free buses to ski lift in under 5 minutes.

  • Reviewed: 21 February 2016

    8.3
    Very friendly and helpful staff, helped us get all set up...
    • Leisure trip
    • Couple

    Room a bit stuffy at arrival and after returning on evenings.

    Very friendly and helpful staff, helped us get all set up for skiing, including ski tickets and recommended equipment rental. Very nice breakfast Mostly quiet

  • Reviewed: 18 February 2016

    • Leisure trip
    • Couple

    The old side rooms are very dated, our room smelled like sewer. The location is not great for skiing, you can walk to the lifts and take a long gondola to the slopes, but it's not exactly nearby

    Great service, good location for services

  • Reviewed: 9 February 2016

    • Leisure trip
    • Family with older children

    We was here for skiing holidas. The main problem for us was that they didnt had a car parking spot for the first day and there wastn a heat room for skiing boots.

  • Reviewed: 2 February 2016

    7.1
    good location - decent walk to the ski lift, not too close...
    • Leisure trip
    • Solo traveller

    needing to re-set the wifi password every 20 or so minutes was a drag. breakfast wasn't relaxing - too many staff walking around re-arranging tables before breakfast time was up - annoying.

    good location - decent walk to the ski lift, not too close or far. shops nearby.

  • Reviewed: 30 January 2016

    • Leisure trip
    • Couple

    Staff was very friendly and very flexible with our schedule. We were able to drop our belongings off before heading to skiing. Also they said we could use the swimming pool and shower after coming back from skiing. Thru the hotel, we got 10% off at Tecnic Esport for ski equipments.

  • Reviewed: 26 January 2016

    • Leisure trip
    • Solo traveller

    Original room had not been cleaned and did not match description, rooms were a bit noisy with sound from the hallway.

    Overall, nice property with good central location.

  • Reviewed: 4 January 2015

    10
    I loved the service, the breakfast, and the spa!
    • Leisure trip
    • Couple

    That you had to re-enter the wifi password everytime you used it

    I loved the service, the breakfast, and the spa! This place had it all!!! Would go back in a heartbeat.

  • Reviewed: 4 February 2016

    • Leisure trip
    • Group

    Pillows so hard that we all had to go and buy new ones.

    Some years ago it was a good hotel...it needs to come up to 2016 standards.

  • Reviewed: 28 January 2016

    7.5
    Car park cheaper on the road
    • Leisure trip
    • Couple

    Pool facilities

    Car park cheaper on the road

  • Reviewed: 24 January 2016

    • Leisure trip
    • Family with young children

    Breakfast was very good. The room was clean. We did like the SPA. Staff was very friendly.

  • Reviewed: 19 September 2015

    8.8
    Very friendly and helpful staff, good food and excellent spa...
    • Leisure trip
    • Solo traveller

    Encamp is not an inspiring town but central in Andorra

    Very friendly and helpful staff, good food and excellent spa facilities

  • Reviewed: 14 September 2015

    9.6
    Good location close to Andorra, cleanliness...
    • Leisure trip
    • Couple

    Gym needs a little attention

    Good location close to Andorra, cleanliness,facilities-swimming pool

  • Reviewed: 7 September 2015

    10
    Staff was incredibly friendly and helpful.
    • Leisure trip
    • Solo traveller

    Staff was incredibly friendly and helpful.

  • Reviewed: 3 July 2015

    8.3
    Staff helpful
    • Leisure trip
    • Couple

    No air con Beds not 4* comfort

    Staff helpful Breakfast very good

There are also 7 reviews without text. These impact the overall review score.

Showing 1 - 42

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