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Reviews of Hotel Galanthus & Spa 4 stars

Carretera General França, Km. 17, AD100 Incles, Andorra

#4 of 13 hotels in Incles

Guests' Choice

Review score

Based on 456 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.4

  • Location

    8.2

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    7.6

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Showing 1 - 75

  • Reviewed: 8 April 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Spa Access
    • Stayed 3 nights
    • Submitted via mobile

    Room very hot and unable to open windows other than fully (a catch would have helped).

    Staff lovely. Breakfast and evening buffet great for all family. Spa super relaxing after a ski day!

    Stayed in April 2018

  • Reviewed: 27 March 2018

    • Leisure trip
    • Group
    • Double or Twin Room with Spa Access
    • Stayed 1 night

    It was a bit noisy. In the morning you can hear everything and if you want those extra 15 minutes of sleep... you can forget about them. Bathroom was small. Couldn't sit on the toilet because of the wall.

    Stayed in March 2018

  • Reviewed: 23 March 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 11 nights
    • Submitted via mobile

    The spa facility was great and it was really good value as it was included in the price. The only improvement would be the opening hours. It didn’t open until 1700. Would have been great if it was open for longer.

    Hotel is perfectly situated for either Soldeu or El Tartre lift. The hotel itself was really modern and clean. All of the staff were really friendly and helpful. The hotel was £100-£200 cheaper than others in the area but a great standarc

    Stayed in March 2018

  • Reviewed: 23 March 2018

    • Leisure trip
    • Group
    • Double or Twin Room with Spa Access
    • Stayed 3 nights

    The air-conditioning of my room is not very warm. i think that is quite important for a hotel basic on the ski industrial. The water of spa is not very warm also.

    Really good breakfast with so many choice. Nice spa room, and the bus to the telecabine is also very useful.

    Stayed in March 2018

  • Reviewed: 22 March 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Excellent facilities. The staff are lovely, helpful and will do anything they can to help you. The spa is great, rooms are comfortable. The lift to and from the slopes is a brilliant service and booking a time slot helps but they will facilitate you if you are early and there is space. Will recommend to anyone!

    Stayed in March 2018

  • Reviewed: 19 March 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 4 nights

    No sound insulation at all. You can hear a person going to the toilet in the room near yours. Air Con is broken Rooms are tiny Staff is close to rude on breakfasts and dinner Mold on the ceiling

    The location is very near Soldeu with ski lifts (3 min drive by car)

    Stayed in March 2018

  • Reviewed: 16 March 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 3 nights
    • Submitted via mobile

    Food was average, backery a bit mediocre for the standing. Staff at restaurant not so smiling as at reception. Humidity in the room (moisture on the ceiling). The ramp to go up from the garage so slippery that out car barely made it up without being scratched. Might be ok for small vehicles with low weight, nearly impossible with long or heavy cars!!

    Very nice staff at reception, nice spa area.

    Stayed in March 2018

  • Reviewed: 6 March 2018

    • Leisure trip
    • Group
    • Double or Twin Room with Spa Access
    • Stayed 7 nights

    That we couldn't stay longer.

    The Hotel & all the staff were fantastic, lovely breakfasts and the evening meals were very good value for money. Sergio's G&T's were the best. Great location & fantastic service to the gondola. Overall, couldn't fault it.

    Stayed in March 2018

  • Reviewed: 3 March 2018

    • Leisure trip
    • People with friends
    • Triple Room with Spa Access
    • Stayed 3 nights
    • Submitted via mobile

    If I had any gripe at all it’s that the walk to the village is up hill and bloody hard work after s day skiing but then we knew that before booking. It is a realistic 10 mins walk. However ..... On the walk back from the Harp Pub you really don’t care! Lol 😋

    The spa was a really welcome treat at the end of each day. He manager could not have been more helpful if he tried. Out shower was broken on arrival and he had it fixed within 3 mins of my call to reception. Food was excellent, staff so so friendly and the place was spotless. I am a bit of a clean freak so really happy about this. No view from the room but that was no real issue. Bed super comfy and bathrooms WOW!! We were 3 guys sharing and it worked brilliantly. Skiing is also awesome here. A real hidden gem I will definitely be back next year!

    Stayed in February 2018

  • Reviewed: 18 February 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    The trade off of the quiet location is that the hotel is down the hill from the ski lifts. The hotel runs a complimentary bus morning and evening but you need to book your time when it’s busy. It’s walkable but in the morning it is all up hill!

    A friendly, high quality hotel. A quiet location in a lively resort. Recommended

    Stayed in February 2018

  • Reviewed: 16 February 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Spa Access
    • Stayed 4 nights

    Nothing, I liked everything. 😁👍

    The staff were helpful and friendly. The relaxing atmosphere was very pleasant. The free shuttle bus was great to use.

    Stayed in February 2018

  • Reviewed: 7 February 2018

    • Leisure trip
    • Group
    • Triple Room with Spa Access
    • Stayed 3 nights

    Room lighting was good but it was difficult to understand how to operate it - perhaps just too clever?!

    The staff were always cheerful and really helpful. The facilities were good and front of house was always clean & snow & ice free despite persistent snow. The best card/key door lock system I have ever used

    Stayed in February 2018

  • Reviewed: 1 February 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 2 nights

    Had to climb to open the window. Noise from the ventilation system. 10 EUR daily for parking doesn't really make sense as the street beside the hotel gives you possibility to park for free (hotel parking was totally empty, street was packed with cars). SPA should be available before 17 hrs and when we used it the steam bath didn't work. Dinner and breakfast were way below the 4 star hotel level, the same goes for the servers.

    Modern, well equipped hotel. SPA. Nice reception lounge with the bar. Games room. Excellent service from the reception stuff.

    Stayed in January 2018

  • Reviewed: 1 February 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 3 nights
    • Submitted via mobile

    If you have a member of your group that isn’t skiing, be aware that the spa does not open until 17:00, so they will have to find other things to do during the day

    Good breakfast, both hot and cold options available in the buffet, hotel is very very clean, very nice helpful staff, an added bonus was that free on street parking was available, I was expecting to pay. Shuttle to the slopes is punctual, driver is very friendly, make sure you book the night before though as it’s popular!

    Stayed in January 2018

  • Reviewed: 9 January 2018

    • Leisure trip
    • Family with young children
    • Triple Room with Spa Access
    • Stayed 4 nights
    • Submitted via mobile

    Triple room had no view- only little window which looks inside the building. Almost no ventilation in the bathroom, we constantly had a smell in the room coming from the toilet and had to open the window to refresh. Food in the restaurant is not exciting. Fried eggs at breakfast were too fried 2 days in row. Coffe from the coffee machine is very ordinary. Dinners are buffet, salad bar is poor. Comparing to 4star ski resort hotel in Italy restaurant food in Galanthus was much poorer and boring.

    SPA facilities are small but good quality. Body wash/shampoo in the spa shower was missing, could have been improved. Staff in the reception and in the restaurant is very friendly. Hotel manager did his best trying to help with our enquiry to change to better room, but all triple rooms in the hotel had no view

    Stayed in January 2018

  • Reviewed: 7 January 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 4 nights
    • Submitted via mobile

    The kids making noise in the hotel late at night and in the spa which is meant to be a place to relax but was extremely noisy due to the kids there every night

    The staff and the food

    Stayed in January 2018

  • Reviewed: 28 December 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Spa Access
    • Stayed 4 nights

    the room was a little bit too dark and the gym wasn't very clean

    The room was well equipped and the bed very comfortable. The service was good and the Christmas dinner was provided without having to pay any extra. The service to take guests to the slopes was really good and punctual!

    Stayed in December 2017

  • Reviewed: 25 December 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Lighting in room too low and lack of duvet but rather blanket with non aligning sheets

    Staff great, spa lovely and clean. Room Clean and practical, mattress good.

    Stayed in December 2017

  • Reviewed: 10 April 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 3 nights

    A very clean and modern hotel with a good choice of food at the buffet. You can still walk to the high street from this hotel and they have a minibus for ski transfers.

    Stayed in April 2017

  • Reviewed: 9 April 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Spa Access
    • Stayed 7 nights

    No spare pillows in the rooms, so only one each. Lights in the rooms had strange switches - it was impossible to turn the reading light over the bed on without also turning on the lights by the door, for example. The 'gym' was really not worthy of the name - a few barbells and weight plates and one multi-gym machine that had seen much better days. There was also one running machine, one bike and one cross-trainer, but all were old and did not look in good condition.

    Staff were friendly and mostly helpful. Free ski bus to the nearest lift was useful. Lots of choice at breakfast.

    Stayed in April 2017

  • Reviewed: 5 April 2017

    • Leisure trip
    • Family with young children
    • Superior Double Room with Spa Access
    • Stayed 4 nights
    • Submitted via mobile

    Spa and gym only available after 5pm and my son could not ski so we were disappointed he could not use this facility during the day. Could have been friendlier Breakfast good Very quiet hotel

    Stayed in April 2017

  • Reviewed: 23 March 2017

    • Leisure trip
    • Group
    • Double or Twin Room with Spa Access
    • Stayed 5 nights
    • Submitted via mobile

    Buffet food in the evening not very warm, should be covered to keep heat in.

    Great breakfast selection. Spa area very good. Shuttle bus to slopes very reliable but must book day before as only seats 8. Hotel very clean, warm, drinks very reasonable price. Would definitely stay here again. My children loved the pool area.

    Stayed in February 2017

  • Reviewed: 17 March 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    No view at all from our room, just a load of wood cladding. Could not even tell What the weather was doing. No info given re wi fi when we checked in so no idea if it was free or not

    The spa. Closer to Soldeu than I expected , only 10 min walk

    Stayed in March 2017

  • Reviewed: 14 March 2017

    • Leisure trip
    • Group
    • Double or Twin Room with Spa Access
    • Stayed 5 nights

    Unfortunately the only thing that let the hotel down was the food in the restaurant. Breakfast was ok but the evening buffet was very poor.

    The spa facilities were excellent and it was a great way to relax those sore muscles after a long day skiing.

    Stayed in February 2017

  • Reviewed: 4 March 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 7 nights
    • Submitted via mobile

    Great Spa but sometimes noisey with young children playing. Try to avoid 4th floor as it's under the restaurant.

    Friendly staff, good food & comfortable. Good transport to Soldeu gondola. Close to all the good bars.

    Stayed in March 2017

  • Reviewed: 1 March 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 5 nights

    The wifi is pretty poor. The breakfast was lovely but the buffet dinner in the evening isn't great I wouldn't recommend it.

    This hotel is in a perfect location for a skiing holiday we just had to hop on a bus and 2 minutes later we were at the gondala it was fantastic. Overall it was a lovely hotel especially the spa, it was lovely to go to after a long day skiing.

    Stayed in February 2017

  • Reviewed: 16 February 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 7 nights

    I liked pretty much everything but if I was to try and improve things I would say : 1) Replace the old gym equipment (stepper, treadmill and static bike)...you can get excellent second hand ones on ebay ! 2) Modern lighting above beds would seem like a great idea but actually can get hot whilst you are sat upright reading. 3) Room a little warm -not certain if thermostat in room worked...we just opened window a little anyway. 4) Pool table isn't level. Come on..if you're going to go to the trouble of bringing a pool table up to a mountain resort why not make sure it is level. The balls tend to end up on one side of the table - an easy fix ! Games room also a bit chilly. Other than that...a great place to stay.

    This is a high quality hotel that also offers good value for money. Really good food choices at breakfast and dinner. Perhaps too good...I felt I needed to try all the different meals each evening and put on a few pounds in weight ! Also lovely to have the Spa option after a day's skiing.

    Stayed in February 2017

  • Reviewed: 12 February 2017

    • Leisure trip
    • Solo traveller
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Avoid staying on level 4 as extremely noisy at night time from bar / restaurant with lots of chairs scraping on floor and noise didn't stop until gone 23:00 hours. Restaurant at night didn't look to appealing as food been sat out most of the time and gone cold as did some of the breakfast items. Spa opening times were ridiculous as not open until 17:00 and temperature of sauna could of been warmer ; also if came back early you had nothing to do as the bar was also shut . Opening times certainly need reviewing as this was a big let down for our group.

    Good variety at breakfast . Nice spa facilities and very nice spacious and comfortable rooms . Louis in the bar at night was very friendly and looked after everyone in the bar almost single handly , and also made a mean G&T and Mojito . Location wasn't as bad as some reviews made out as only a short walk out and back after some apres ski or a night out . Nice couple of restaurants over the road if don't fancy the walk up to Solder.

    Stayed in February 2017

  • Reviewed: 4 February 2017

    • Leisure trip
    • Group
    • Double or Twin Room with Spa Access
    • Stayed 5 nights
    • Submitted via mobile

    Wifi was poor and spa could open earlier in the day. Approximately 15 minute walk to the centre of town.

    Excellent hotel with brilliant staff Great value for money and Would return again

    Stayed in January 2017

  • Reviewed: 2 February 2017

    • Leisure trip
    • Group
    • Double or Twin Room with Spa Access
    • Stayed 2 nights

    The possibility of the navette to the town of Soldeu in the evening would have been good, however, we did know the hotel location was a 10 min. walk and it was still our choice to book the hotel.

    Really helpful, friendly staff. The massaging water jet seats in the pool were a delight after a hard days skiing. Definitely value for money.

    Stayed in February 2017

  • Reviewed: 28 January 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 3 nights
    • Submitted via mobile

    Food needs to be hotter. Superb selection of 'hot' food but too often cold. Parking is a nightmare if the road outside is snowy. Access to the underground parking is ridiculously difficult and steep. Impossible in snow. Pillows just not supportive.

    For skiing it's a great location as they run a minibus service up to the lift. Good ski storage area. Spa v good especially after skiing. Selection of food excellent. Rooms v good plenty of storage, warm, comfortable.

    Stayed in January 2017

  • Reviewed: 19 December 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 4 nights

    WiFi was pretty terrible Bus service to slopes was poor: had to book specific times - and often very few were available - rather than having a shuttle bus as we'd expected.

    Nice rooms, cleaned daily. Just a short walk to Soldeu centre. Friendly staff did their best to help

    Stayed in December 2016

  • Reviewed: 6 April 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 8 nights
    • Submitted via mobile

    Not so good ventilation at the rooms. Bad air and hot.

    Extremly friendly and helpful staff!

    Stayed in April 2018

  • Reviewed: 1 April 2018

    • Leisure trip
    • People with friends
    • Double or Twin Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Bad drain in shower booth. Bad wifi connection(only in my room). Rarely no parking.

    Clean room.

    Stayed in March 2018

  • Reviewed: 17 March 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 5 nights
    • Submitted via mobile

    Room 603 can be noisy as it is next to the communal area with large screen TV.

    Helpful friendly staff. Good food

    Stayed in March 2018

  • Reviewed: 13 March 2018

    • Leisure trip
    • Couple
    • Triple Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Emilio is perfect men

    Stayed in March 2018

  • Reviewed: 6 March 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Spa Access
    • Stayed 5 nights
    • Submitted via mobile

    Good servise and very nice pepole

    Stayed in March 2018

  • Reviewed: 5 March 2018

    • Leisure trip
    • Group
    • Double or Twin Room with Spa Access
    • Stayed 2 nights

    Room size but it is probably a standard

    Location and friendly staff. Didn't use the spa but it was popular with other guests!

    Stayed in March 2018

  • Reviewed: 5 March 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Pillows not comfortable

    The manager was extremely friendly and went out of how way to accomadate us. To be working everyday he continues to smile.

    Stayed in February 2018

  • Reviewed: 1 March 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Room cramped

    Friendly staff

    Stayed in February 2018

  • Reviewed: 27 February 2018

    • Leisure trip
    • Group
    • Double or Twin Room with Spa Access
    • Stayed 6 nights
    • Submitted via mobile

    The most helpful staff I’ve ever encountered. They truly went above and beyond to help me.

    Stayed in February 2018

  • Reviewed: 25 February 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Spa Access
    • Stayed 7 nights
    • Submitted via mobile

    Room occasionally smelt bad due to plumbing.

    Bedroom, staff, spa, breakfast and dinner all excellent.

    Stayed in February 2018

  • Reviewed: 17 February 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 4 nights
    • Submitted via mobile

    Very very helpful staff! Nice location! Everything is great! We will definitely visit again!

    Stayed in February 2018

  • Reviewed: 24 January 2018

    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 2 nights

    Great location in the mountains! exceptional service, full breakfast and dinner!

    Stayed in January 2018

  • Reviewed: 16 January 2018

    • Leisure trip
    • Group
    • Double or Twin Room with Spa Access
    • Stayed 4 nights

    Free shuttle bus to/from the main gondola in Soldeu. . . or you can walk back at end of day, 10mins downhill.

    Stayed in January 2018

  • Reviewed: 8 January 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    My bedroom did not have bath

    The bedroom is good. But mine did not have the bath

    Stayed in January 2018

  • Reviewed: 7 January 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Room was like a sauna

    Helpful staff

    Stayed in January 2018

  • Reviewed: 4 January 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast could be improved

    Curtesy Bus to ski lift

    Stayed in January 2018

  • Reviewed: 3 January 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 5 nights
    • Submitted via mobile

    We could have done with more places for drying clothes.

    Lovely friendly and helpful staff.

    Stayed in January 2018

  • Reviewed: 20 March 2017

    • Leisure trip
    • Family with older children
    • Double or Twin Room with Spa Access
    • Stayed 7 nights
    • Submitted via mobile

    A little bit out of town but shuttle bus every 15 minutes morning and night to and from slopes so not a problem

    Everything

    Stayed in March 2017

  • Reviewed: 5 March 2017

    • Leisure trip
    • Group
    • Double or Twin Room with Spa Access
    • Stayed 7 nights

    It could do with a bigger lobby to have a drink after tea.

    Great facilities, Lovely staff, fantastic location, lovely food.

    Stayed in March 2017

  • Reviewed: 1 March 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Access
    • Stayed 5 nights

    Food

    Comfortable room. Complimentary ski storage. Shuttle bus.

    Stayed in February 2017

  • Reviewed: 27 February 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Spa Access
    • Stayed 7 nights
    • Submitted via mobile

    Comfy rooms. V clean. Great food.

    Stayed in February 2017

  • Reviewed: 20 February 2017

    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Breakfast and spa

    Stayed in February 2017

  • Reviewed: 19 February 2017

    • Leisure trip
    • Couple
    • Triple Room with Spa Access
    • Stayed 6 nights

    the drinking glasses weren't changed in the room for a week

    beautiful hotel, great facilities and staff and nice food.

    Stayed in February 2017

  • Reviewed: 19 February 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room with Spa Access
    • Stayed 9 nights
    • Submitted via mobile

    Badly soundproofed and other rowdy guests

    Room, staff and facilities very good

    Stayed in February 2017

  • Reviewed: 12 February 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Spa Access
    • Stayed 7 nights
    • Submitted via mobile

    Great location. Cosy and quite. Relaxing spa with good steam room. Walkable distance to Soldeu.friendly staff. Quite good dinner buffet.

    Stayed in February 2017

  • Reviewed: 6 January 2017

    • Leisure trip
    • Solo traveller
    • Economy Twin Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Spa looks like public swimming pool and noise from other guests. It is not a theme park. It should be that they say, a 4 stars resort

    Atencio a public

    Stayed in January 2017

  • Reviewed: 12 December 2016

    • Leisure trip
    • Group
    • Double or Twin Room with Spa Access
    • Stayed 3 nights
    • Submitted via mobile

    Demasiado calor.

    Todo correcto y confortable.

    Stayed in December 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 29 April 2016

    • Leisure trip
    • Family with young children

    Distance to ski lift (but there is a free shuttle) Limited seating at hotel bar

    Free access to the spa Very good quality of food Very clean rooms and public areas

  • Reviewed: 4 April 2016

    • Leisure trip
    • Couple

    Food can sometimes be a little cold but always tastes good and great choice.

    Love this hotel, out second stay and the staff were just as great as the first time. Love the sauna and steam room after a long day on the slopes. Excellent food choice.

  • Reviewed: 21 March 2016

    • Leisure trip
    • Family with older children

    Buffet food didn't meet expectations and pictures on homepage. Some "hot" dishes were cold. Some dishes were good tasting and some were not. Hotel location 1 km down a steep hill from Soldeu, not easy just taking a walk in the village or going to the shops, most evenings were therefore only spent at the hotel. No ventilation in the bathroom. Ventilation and AC in the room was out of order - sometimes too warm in the room to sleep with only a very small window to open for air. Very slow WIFI. Weird and confusing light buttons. Turning on reading lights at bed also turned on ceiling lights but turning off reading lights didn't turn off ceiling light. Had to get up and pull out key card to cut entire electricity to turn off ceiling lights. One of our rooms that had a terrace didn't have any chairs or table so it was meaningless to use.

    Nice and helpful staff, especially Paula in the reception and Yoji in the restaurant. Nice SPA (especially whirlpools and saunas) after a long days skiing. SPA maintenance could however be improved since some showers were out of order, soap containers were empty and towels were not available. Bus transport to the lift was great with very nice and helpful driver. Free parking just below the hotel. Game room with table tennis, pool and football game.

  • Reviewed: 20 March 2016

    • Leisure trip
    • Couple

    Noise insulation could be improved. We could hear a lot of what was going on in the corridors.

    Large and comfortable room. The spa was nice even though it opens late in the afternoon

  • Reviewed: 8 March 2016

    • Leisure trip
    • Group

    Brekfest similar every day. Dinner average and warm food was not warm. We had 3 Double rooms, two had ventilation problems. No possibility to dry ski boots.

    Good but not perfect location. Ski bus directly from hotel. Pool and Sauna. Very helpfull staff.

  • Reviewed: 6 March 2016

    • Leisure trip
    • Family with older children

    We had dinner bed and breakfast. Meals were just ok. Often food was only luke warm and not hot enough if it had been sitting for more that 10 minutes. We knew location was just out of town when we booked but for people reading this review be prepared for 15 minute walk up hill to get into centre of Soldeu, however walk back fine as it is down hill.

    Very modern hotel, beds very comfortable. Spa and sauna and steam room excellent, and fabulous to come back to after a full day skiing. Free bus to slopes very good also. Staff very helpful. Price good compared to other local hotels. I assume hotel being just on outskirts of Soldeu reflected price.

  • Reviewed: 5 March 2016

    • Leisure trip
    • Family with older children

    Great drinks but expensive - no iron available-

    The hotel was Clean/ Modern/ Nice Spa/ choice of food all good / mini bus times to transport you to slopes in morning and back

  • Reviewed: 28 February 2016

    • Leisure trip
    • Couple

    We had mold in our room and since the room was right on top of the spa, it was very humid in the evenings when the hammam sauna was on.

    The staff was polite anf friendly, room was cleaned every day, room was nicely decorated. Breakfast had quite a bit of choice.

  • Reviewed: 24 February 2016

    • Leisure trip
    • Couple

    I think there is nothing we don´t like.

    The staffs in this hotel are super friendly and very helpful. The meal in the restaurant is delicious. The location is very near the ski resort. Totally recommanded!

  • Reviewed: 23 February 2016

    • Leisure trip
    • Couple

    We slept very poorly (overheated, small and stuffy room; uncomfortable bed). Quite noisy in the morning, as reception & breakfast are located on 5th floor and most rooms are underneath (lots of chair squeaking even from 3rd floor). Be prepared to walk the 800m uphill into the town in the evenings because the shuttle bus finishes at 5.30pm and taxis cost a fortune.

    Friendly and helpful staff. Great spa (absolutely perfect after a long day of skiing). Free and frequent shuttle bus into the town (we always got a space during high-season). Breakfast was only ok, nice bar & cocktails though.

  • Reviewed: 21 February 2016

    • Leisure trip
    • Couple

    The spa is only open from 5 pm to 10 pm, would be better if open all day especially in the morning until 1100 and again at 3 pm. When the weather is bad it would be nice to relax in the spa during the day. The hotel has a buffet service from 8pm and do not serve food in the bar after 8 pm a light meal and snack menu would be good for those people who do not wish to eat so much in the evening.

    Fantastic Gin and Tonics, helpfulness of the reception and bar staff. The Spa after a days skiing Driver of mini bus to slopes was very helpful and accommodating.

  • Reviewed: 19 February 2016

    • Leisure trip
    • Couple

    Great hotel Very clean and modern. The staff were very friendly and helpful. Great location, with a free shuttle bus to the gondola each day. Excellent facilities and very much recommended.

  • Reviewed: 9 February 2016

    • Leisure trip
    • Family with older children

    Coffee not great. Would be good to have tea/coffee making in room, or free access in bar area.

    Pretty much everything! Staff, food, spa, ping pong. Rooms were great; no view but didn't matter as we were only there when dark.

  • Reviewed: 1 February 2016

    • Leisure trip
    • Group

    Spa is very small and unattended, no towels available, no service, people jumping straight from sauna into jacuzzi which made the spa experience unpleasant and unhygienic! Breakfast choice limited especially the bread options, just toast no bread rolls or whole grain options. Windows could not be opened in our room.

    Very friendly staff and great service (reception, restaurant + free ski shuttle)

  • Reviewed: 21 January 2016

    • Leisure trip
    • Couple

    We had to walk a lot to get to Soldeu village, and the transport the hotel provides to get there to ski is very limited. I think that the hotel should provide a shuttle throughout the entire day to overcome it's location problem or disadvantage.

    The Spa was great. The staff in reception was very helpful, they kept our luggage until the time of checking in. The room's view was fantastic.

  • Reviewed: 5 January 2016

    • Leisure trip
    • Couple

    The moisture in the room and how noisy rooms on 4th floor were.

    The shuttle bus was necessary and wonderful. Well timed and very quick. Paula at the reception was brilliant. Very friendly and helpful. Cutest Catalan I've met so far Breakfast was satisfying and the spa had all you need.

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