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Reviews of Hotel Spa Llop Gris 4 stars

Prat de la Mestrança, AD100 El Tarter, Andorra

#11 of 32 hotels in El Tarter

Guests' Choice

Review score

Based on 200 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8

  • Location

    8.8

  • Facilities

    8

  • Staff

    9.2

  • Value for money

    7.5

  • Free WiFi

    8.1

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Showing 1 - 27

  • Reviewed: 2 April 2018

    7.9
    The standard of the house is from our point of view not really a 4 star, rather 3.
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    The room was very very small for 4 people. The underground parking is very narrow to get into. The sauna and Jacuzi need a renovation: the wood is very old, joints broken, paint coming off.

    The existence of a pool and Sauna. The meals were very good, the wine selection excellent and the personnel was extremely friendly. The location is top.

    Stayed in April 2018

  • Reviewed: 10 March 2018

    8.8
    Cool quirky hotel right on the slopes
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Breakfast timings were not so accurate, either go first thing or prepare to go hungry.

    Amazing location, really great, very friendly staff and quirky cool hotel. Recommend half board option.

    Stayed in March 2018

  • Reviewed: 1 February 2018

    8.3
    Great location, very helpful staff, very comfy and warm
    • With a pet
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Very difficult access to the parking (in & out) because of the ice on the road Dinner was mediocre

    The staff (& the manager) were very polite & helpful, smiling, made everything easy Snowboard rental & lockers inside the hotel Very good breakfast 2 minutes from the lifts! Nice bar with great fondue

    Stayed in January 2018

  • Reviewed: 30 January 2018

    9.6
    Best choice for skiers
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 5 nights

    The only little inconvenience was with (or rather without :) ) sockets, we had just two of them and both too far from the beds.

    It's a perfect place to stay if come to ski. Right next to the lift, with free lockers for skiing equipment and a pleasant discount at a ski rental, which is right on the spot, it's really hard to imagine a better choice. The hotel itself is charming and quite convenient. Nice solid breakfast (loose leaf tea!!!). Free parking nearby.

    Stayed in January 2018

  • Reviewed: 28 February 2017

    7.5
    Brilliant location lovely hotel would stay again if we were skiing again in Andorra
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Restaurant was a bit poor they ran out of food so we had to eat out on the 1st night and there was electric plug hanging of the wall in the bedroom

    Location and pool

    Stayed in February 2017

  • Reviewed: 27 December 2016

    9.6
    we enjoyed it...
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 6 nights
    • Submitted via mobile

    Hotel is a little bit old and there are things witch are damaged but it doesn't matter if you are not very critical. You must reconecte the wi-fi very often.

    Staff very friendly

    Stayed in December 2016

  • Reviewed: 27 November 2016

    6.7
    Not really a Spa hotel
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The jacuzzi was small and worn out. The pool wasn't warm enough. The extra cost of this hotel compared to others wasn't justified.

    The polite staff.

    Stayed in November 2016

  • Reviewed: 19 September 2016

    5.4
    The staff team is available for advise
    • With a pet
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights

    the location is poor and the see view is not a good one - the hotel is from old standard ...not a 4 stars at all ! the swimming pool is not very clean and there is no one chair for put our stuf ..

    The staff team is available for advise

    Stayed in August 2016

  • Reviewed: 28 August 2018

    9.2
    Great location, food very good and the staff friendly and...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The swimming pool was very cold and nowhere near the right temperature

    Great location, food very good and the staff friendly and helpful

    Stayed in August 2018

  • Reviewed: 2 August 2018

    8.3
    Very good location and super friendly staff.
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Couldn’t lock my room in the morning

    Very good location and super friendly staff. Plenty of parking space

    Stayed in July 2018

  • Reviewed: 3 April 2018

    7.5
    the staff was extremely nice and helpful.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    the staff was extremely nice and helpful. really appreciated.

    Stayed in April 2018

  • Reviewed: 7 February 2018

    8.3
    Very convenient location for ski slopes. Friendly staff. Would stay here again.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 7 nights

    Tea making facilities at breakfast (2 coffee machines with hot water) not adequate for number of people.

    Stayed in February 2018

  • Reviewed: 22 January 2018

    6.3
    it's a nice place with friendly staff but very outdated rooms
    • Leisure trip
    • Group
    • Double Room
    • Stayed 6 nights

    rooms are very outdated, uncomfortable bathroom and toilet sensor lighting, smelly toilet

    best location in town, very friendly staff

    Stayed in January 2018

  • Reviewed: 25 December 2017

    8.3
    Location and sympathy!
    • Leisure trip
    • Family with young children
    • Garden Suite
    • Stayed 6 nights
    • Submitted via mobile

    Noise and poor breakfast choice.

    Location and sympathy!

    Stayed in December 2017

  • Reviewed: 16 April 2017

    10
    Best place at tarter - grandvalira
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 6 nights
    • Submitted via mobile

    Too short vacation 😭

    Great location and amazing staff team

    Stayed in April 2017

  • Reviewed: 24 January 2017

    10
    Andorran gem of a Hotel
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights

    Nothing

    Location, facilities, attentive staff, food - everything about the hotel really. Highly recommend the half board option.

    Stayed in January 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 January 2016

    9.2
    Very nice personnel.
    • Leisure trip
    • Family with young children

    Unfortunatelly, my googles was stolen from the locker. I put it on the top shelf and it was easy to take it from the top opening of the locker. Personnel were upset about this accident too because is unusual happen into this hotel. But this accident didn't spoile my opinion of this hotel. Well done!

    Very nice personnel. Solve all of the issues. Restaurant is very good. Perfect location for snowboarding/skying. I could ride into the reception hall just from the hills. Best riding spots are here. Lovely place with lovely people. I'll suggest it for all who will ask me about winter's vacation in Europe.

  • Reviewed: 31 December 2015

    7.5
    Hotel close to ski lifts
    • Leisure trip
    • Couple

    Bedroom too hot even with heating switched off. Had to open window. Gym poorly equipped Bench press rack felt unstable with heavier weights Pool poorly lit if you get into trouble in the pool no lifeguards

    Hotel close to ski lifts Had a gym, sauna and swimming pool Staff friendly spoke good english

  • Reviewed: 13 April 2015

    9.6
    The staff went out if their way to look after us.
    • Leisure trip
    • Family with older children

    The only gripe and it really was a minor one is that we could not get wifi in our room, it was only available in the common areas.

    The staff went out if their way to look after us. They really did exceed our expectations.

  • Reviewed: 4 April 2015

    4.6
    This is not defenitely a 4 stars hotel.
    • Leisure trip
    • Couple

    This is not defenitely a 4 stars hotel. Its a 2 stars hotel.by far the 4 stars hotel i've been to. Pls chech other negative ratings..all true!! NON ES UN HOTEL DE 4 ESTRELAS..MAS SIN DE 2.

  • Reviewed: 29 March 2015

    9.2
    Nice, helpfull staff
    • Leisure trip
    • Couple

    no offer for cheep drinks in the menu list (tap water, table wine)...maybe we should ask extra? slightly used sauna

    Nice, helpfull staff location for skiing holiday choice of dishes

  • Reviewed: 18 January 2015

    8.8
    The location
    • Leisure trip
    • Family with older children

    nothing

    The location Skiing down right to the entrance of the hotel The pool, jacuzzi and sauna The friendliness and helpfulness of all the staff The food

  • Reviewed: 2 April 2016

    10
    Better wifi very very slow.
    • Leisure trip
    • Family with young children

    Better wifi very very slow.

  • Reviewed: 8 February 2016

    10
    The staff's helpfulness, friendliness and willingness!
    • Leisure trip
    • Couple

    Hot plates where appropriate at meal times

    The staff's helpfulness, friendliness and willingness!! Excellent representation for the hotel.

  • Reviewed: 2 November 2015

    10
    Excellent hotel, demi pension de grande qualite, piscine...
    • Leisure trip
    • Family with young children

    Excellent hotel, demi pension de grande qualite, piscine chauffee et jaccuzzi tres agreables. Rapport qualite prix imbattable

  • Reviewed: 7 July 2015

    9.6
    Food in resturant was ok !
    • Leisure trip
    • Couple

    Food in resturant was ok ! Room had view over a horrid flat roof !

  • Reviewed: 2 April 2015

    7.5
    The kindness of the staff
    • Leisure trip
    • Family with young children

    Old fashion room with noisy bed !

    The kindness of the staff

There are also 2 reviews without text. These impact the overall review score.

Showing 1 - 27

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