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Reviews of Marco Polo 3 stars

Avenida Sant Antoni, 36, AD400 La Massana, Andorra

#7 of 8 hotels in La Massana

Guests' Choice

Review score

Based on 906 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    6.6

  • Location

    7.8

  • Facilities

    6.8

  • Staff

    7.7

  • Value for money

    7.3

  • Free WiFi

    7.2

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Showing 1 - 54

  • Reviewed: 29 June 2018

    5.8
    Staff very friendly, breakfast just okay, bedroom okay...
    • Leisure trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 2 nights

    Bathroom was not very clean and not in good condition. It need urgent renovation and mold is a NOGO!

    Staff very friendly, breakfast just okay, bedroom okay concerning the price.

    Stayed in June 2018

  • Reviewed: 24 June 2018

    8.8
    It's already not new, but everything was comfortable,...
    • Leisure trip
    • People with friends
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    It's already not new, but everything was comfortable, very clean, bed is soft, good price for Andorra, swimming pool work only July-August. Parking cost 9 euro per night. Cabel station is 5 min walk from hotel. Nice!

    Stayed in June 2018

  • Reviewed: 9 April 2018

    7.5
    Very lovely staff and the food buffet was very good, rooms...
    • Leisure trip
    • Family with young children
    • Double Room (1 Adult)
    • Stayed 7 nights

    I was not aware that we would be sharing the hotel with over 200 school children so the corridors and entertainment areas were very crowded and noisy at times. Also the ski lift was a good 10 minute walk.

    Very lovely staff and the food buffet was very good, rooms clean and regularly serviced.

    Stayed in April 2018

  • Reviewed: 9 April 2018

    9.2
    Great stay, food was good quality and staff were friendly and accommodating.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 7 nights

    Could be a little noisy but this was noisy problem for me.

    Breakfast and dinner was good quality and varied. Bar portions were generous! Rooms serviced daily.

    Stayed in April 2018

  • Reviewed: 30 March 2018

    7.1
    I did enjoy staying in La Massana, a proper local town and convenient for buses to other places too.
    • Leisure trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 7 nights

    A small room, with a proper double bed, but very little draw space for a skier. I 'lived out of my suitcase' but two skiers definitely would not have had enough room to dry kit etc. The room was at the back of the hotel and cold despite warmish radiators.

    The reception staff were helpful and approachable, the room had a comfy bed and was always cleaned well and there was a fair selection of food for the price and lovely deserts. The restaurant staff were fine, once they got used to me (single lady on her own). Lovely hot shower.

    Stayed in March 2018

  • Reviewed: 29 August 2017

    4.6
    Been there, done it, don't want the T-shirt
    • Leisure trip
    • Couple
    • Double Room (1 Adult)
    • Stayed 1 night

    the room was pokey, stuffy and noisy from the road outside and the corridor inside no air con, but we couldn't open the windows because of the street noise, no fan bathroom unventilated and smelly shower fell to bits when I tried to use it (came apart in my hands, honest)

    Staff were friendly

    Stayed in August 2017

  • Reviewed: 13 August 2017

    6.7
    Locación only
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very-very old facilites, smells bad in bathrooms, basically smells very old never replaced tubes. The rooms which face the street are extremely noisy, from 6am in the morning. Caution with the elevators, especially if u have kids! They are very old too and have no security sensors, so as soon as the button is pushed the doors close and the elevator shoots down! They should definitely think of renovating the hotel.

    Locación only

    Stayed in July 2017

  • Reviewed: 4 July 2017

    7.9
    Great place, awesome value!!
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Shower leaked water all over the floor- not a huge deal but was difficult to use it without getting everything wet

    For the price this was a great deal! We even had a balcony- awesome place!

    Stayed in June 2017

  • Reviewed: 3 July 2017

    10
    It was a pleasant stay and will definitely recommend this hotel to family and friends.
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 10 nights

    The window on our room which faces the street is big and too low for kids to climb on and without safety railings. So we always kept the windows closed.

    Breakfast is good! Service is good! Receptionists are friendly and helpful! There's a room for the bikes.

    Stayed in June 2017

  • Reviewed: 27 June 2017

    8.3
    Would gladly use again.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 6 nights

    Would have benefited from air-con in the room, but of course this would have pushed the price up. Recommend ear-plugs depending on how you cope with road noise and an open window while sleeping.

    Exceptionally good value given it's location and view from the balcony, however road noise was an issue, but it is on the main road. We were allowed to keep our downhill bikes in our room, nice and safe, ~1-2 min ride to the chairlift. The room and WC was spacious for the price, two decent chairs, comfy beds, clean linen and rooms.

    Stayed in June 2017

  • Reviewed: 4 January 2017

    7.9
    Good value for money
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It was cold in the rooms considering winter season even though the heating was on. The staff didn't really provide any advice nor informed about the event the hotel offered so we didn't know about it (NY Eve celebration).

    The hotel is good value for money. Rooms are clean.

    Stayed in January 2017

  • Reviewed: 29 December 2016

    8.8
    Very reasonable and good value for money
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 5 nights

    Milk in machines was sugared. TV did not work. Lack of security safe in room was a concern.

    Good value hotel with extensive breakfast although a bit of a bun fight as the hotel filled up. Very warm and shower excellent, just what was required after skiing.

    Stayed in December 2016

  • Reviewed: 4 October 2016

    8.8
    A hotel that looks more expensive that what shows on the invoice.
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 3 nights

    The dinner buffet is basic and maybe good for one night, but would eat out in some of great other restauarants in town on other nights. LIft looked wonky.

    The AndBus from Barcelona stops right in front of the hotel. Continental breakfast was more than adequate. Easy to walk anywhere in town. Got a lot done on wifi - both in my room and in the public areas.

    Stayed in September 2016

  • Reviewed: 24 September 2016

    5.0
    Pricing ratio is quite ok in a law season but not the rest - If you don't have to don't take it.
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 3 nights
    • Submitted via mobile

    Basicaly I knew those hotels in Andorra which are managed by Hotansa enterprise with 3 stars they are rather 2 stars. The worst is as always stinking very specific chemistry in the room. Food is kind of artificial as well. Very noisy surrounding area. So if u don't have to don't choose Marco Polo!

    The price was the only reason.

    Stayed in September 2016

  • Reviewed: 15 September 2016

    9.2
    Nice hotel in a central location. Whats not to like?
    • Leisure trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night

    Very small room at back of hotel, so no view. But for a very reasonable price I could have had a front room with a view. At the price I paid it was very good value!

    I had a last minute booking that was really cheap. My room was very compact, but hey, at the price I paid it was more than good value. I hope to return soon.

    Stayed in September 2016

  • Reviewed: 15 September 2016

    8.3
    Best value-for-money in Andorra: single en-suite rooms for the price of a bed in a dorm
    • Leisure trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 2 nights
    • Submitted via mobile

    It's a "sleep only" hotel. You're in Andorra to go skiing or biking or similar for a few days, so you're out all day long and just need a "base camp"? Then the Marco Polo's your best choice. However, you wanna stay with your family for a longer time and need a hotel with some "extras"? Then you may consider another hotel, although that will probably come at triple the price...

    The value-for-money is absolutly brilliant:The rooms are simple and have seen better days, but are clean and the beds are comfy. Ive paid 18€ per night (single occupancy of a double room) and expected it to be a hole, so I've been pleasantly surprised with what I've got! The staff's been very helpful, too, and the restaurant is definitely recommendable.

    Stayed in September 2016

  • Reviewed: 16 July 2018

    8.3
    Super spacious very clean room and large beds
    • Business trip
    • People with friends
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Tricky shower with curtain impossible to keep inside the shower tray

    Super spacious very clean room and large beds

    Stayed in July 2018

  • Reviewed: 3 May 2018

    6.7
    Hotel is further away from nearest gondala then it states and free bus didn't pass close by
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    Was like a hostel due to the amount of school children staying roughly 200

    Stayed in April 2018

  • Reviewed: 8 April 2018

    10
    Great experience in an excellent location
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    smell of toilette

    Location and staff

    Stayed in April 2018

  • Reviewed: 2 April 2018

    7.1
    Hotel was loud until early hours of the morning which was...
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Hotel was loud until early hours of the morning which was annoying.

    Stayed in April 2018

  • Reviewed: 26 March 2018

    6.7
    Price/quality;
    • Business trip
    • Group
    • Double Room (1 Adult)
    • Stayed 7 nights
    • Submitted via mobile

    Bit noisy

    Price/quality; location in center of town

    Stayed in March 2018

  • Reviewed: 12 March 2018

    5.4
    Not value for money.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights

    Not value for money. Rooms small, very basic, old furniture for the price.

    Stayed in February 2018

  • Reviewed: 26 February 2018

    5.8
    Very noisy stay with little sleep
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    The room was badly insulated, that is one could hear the street and the neighboring rooms as well as feel the cold coming in from outside.

    Stayed in February 2018

  • Reviewed: 6 February 2018

    9.6
    Parking problem
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 5 nights
    • Submitted via mobile

    Parking problem

    Stayed in February 2018

  • Reviewed: 12 July 2017

    8.8
    Very good breakfast with buffett meal,
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 5 nights

    Low wi-fi internet quality.

    Very good breakfast with buffett meal,

    Stayed in July 2017

  • Reviewed: 30 June 2017

    8.3
    Excellent value for money, the room was a good size and very...
    • Leisure trip
    • People with friends
    • Double Room (1 Adult)
    • Stayed 2 nights
    • Submitted via mobile

    Excellent value for money, the room was a good size and very easy to walk into town or to the lift

    Stayed in June 2017

  • Reviewed: 22 June 2017

    7.1
    Marco polo
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    no air conditioning bit cramped n tired no clear on advert pool not open!!

    Easy to use basic but clean accommodation

    Stayed in June 2017

  • Reviewed: 22 June 2017

    5.0
    No esperaba algo tan antic
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No hi habia res confortable

    Stayed in June 2017

  • Reviewed: 6 April 2017

    7.9
    Very large room.
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    The shower was very old.

    Very large room. Matress and pillows were very comfortable.

    Stayed in March 2017

  • Reviewed: 22 March 2017

    8.8
    Spacious room, great view (street side), good shower
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    no ventilation in the building - very stuffy

    Spacious room, great view (street side), good shower

    Stayed in March 2017

  • Reviewed: 5 February 2017

    8.3
    Recommended...
    • Leisure trip
    • Solo traveller
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    Lots of young groups which cause a problems in nights...

    Good hotel for ski holidays; not expensive...

    Stayed in February 2017

  • Reviewed: 26 January 2017

    7.5
    Good choice for not too expansive stay in La Massana
    • Leisure trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night

    No place to park. They need a hotel parking.

    Staff is nice. Rooms are clean. Wifi in the rooms.

    Stayed in January 2017

  • Reviewed: 29 December 2016

    9.6
    Wonderful location for a family vacation!!
    • With a pet
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    The WiFi could have been faster.

    The location is wonderful for vacations. The rooms are cozy and the beds comfortable. Breakfast was amazing.

    Stayed in December 2016

  • Reviewed: 24 December 2016

    9.6
    All good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    All good

    Stayed in November 2016

  • Reviewed: 12 December 2016

    9.6
    well worth the money paid.
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 2 nights
    • Submitted via mobile

    Noise control - but this would be difficult to achieve I think.

    Very generous breakfast, very attentive staff

    Stayed in December 2016

  • Reviewed: 4 December 2016

    10
    Perfect! :)
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    Cold floor in the winter.. why no slippers?

    Nice, clean and comfy room, friendly staff, perfect location

    Stayed in December 2016

  • Reviewed: 30 September 2016

    10
    Excellent value hotel, great location for exploring Andorra.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Good value. Central location. Free Parking for my motorbike very close.

    Stayed in September 2016

  • Reviewed: 6 September 2016

    5.0
    good
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 4 nights

    the beds - all single beds even in double room bathroom needs updating

    Stayed in September 2016

  • Reviewed: 6 September 2016

    7.9
    Cheap, great location, good value in general
    • Business trip
    • Solo traveller
    • Triple Room (2 Adults + 1 Child)
    • Stayed 6 nights

    wifi slow, no bath and shower was temperamental , also bed was a bit hard for me...

    location and price was good , and they did a clothes wash for €10

    Stayed in September 2016

  • Reviewed: 6 September 2016

    9.2
    Great central location
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Can be a little noisy with doors banging voices echoing

    Great central location

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 11 October 2015

    10
    Excellent value for money
    • Leisure trip
    • Couple

    Wifi in the bedroom poor quality Noisy road but good shutters cutting out some of the traffic noise

    Excellent value for money Very spacious bedroom Lovely views towards the mountains

  • Reviewed: 21 September 2015

    7.5
    Good location , bus stop outside few good pubs about , Irish...
    • Leisure trip
    • Couple

    was on third floor wifi on and off

    Good location , bus stop outside few good pubs about , Irish pub at magic hotel 10 min walk , ok for parking , la vaella 10 min on bus €1.80 single from hotel

  • Reviewed: 13 September 2015

    6.3
    The price was very cheap for a summer room booking
    • Leisure trip
    • Couple

    Staff did not extend themselves in terms of service, the picture of the lovely pool is deceiving as in the small print it does state that is located 150 meters away at a separate location. But scanning the pictures gives the impression that the grass area and pool are integral to the hotel

    The price was very cheap for a summer room booking

  • Reviewed: 28 January 2015

    6.3
    The hotel is fairly well placed, a bus ride from the resorts...
    • Leisure trip
    • Group

    The food in the restaurant could have been a bit better

    The hotel is fairly well placed, a bus ride from the resorts of Pal and Arinsal and reasonably placed for shops, restaurants and entertainment in Andorra La Vella

  • Reviewed: 14 March 2016

    5.0
    bad smell, breakfast poor
    • Leisure trip
    • Couple

    bad smell, breakfast poor

  • Reviewed: 4 October 2015

    5.8
    Cleanliness.
    • Leisure trip
    • Solo traveller

    No atmosphere and dull.Could do with modernising.

    Cleanliness.

  • Reviewed: 27 September 2015

    6.7
    Close to the hotel are some good shops and couple of...
    • Leisure trip
    • Group

    Have to pay extra to park, dated interior very much in need of a revamp.

    Close to the hotel are some good shops and couple of restaurants.

  • Reviewed: 25 September 2015

    5.4
    cheap stay in a clean hotel, that has an arcade
    • Leisure trip
    • Solo traveller

    even tough I expected a poor looking hotel, I did not expect the poor service

    cheap stay in a clean hotel, that has an arcade

  • Reviewed: 15 September 2015

    9.2
    The price quality ratio is great, all facilities necessary...
    • Leisure trip
    • Group

    Not enough parking space available for all guests

    The price quality ratio is great, all facilities necessary for a sportive vacation

  • Reviewed: 8 September 2015

    3.3
    Nothing
    • Leisure trip
    • Family with older children

    The worst beds I've ever paid for. The smell in the hotel was bad. I would never stay there again

    Nothing

  • Reviewed: 14 August 2015

    10
    Location near mountain, swimming pool access, nice keeping...
    • Leisure trip
    • Group

    Furniture could be modernize little by little...

    Location near mountain, swimming pool access, nice keeping place for ski material...

  • Reviewed: 2 July 2015

    8.3
    MTB storage room,
    • Leisure trip
    • Solo traveller

    MTB storage room, The views. Free Wi-Fi.

  • Reviewed: 30 June 2015

    7.9
    views and surroundings, mountains, nature, nice people
    • Leisure trip
    • Group

    I'd added a small refrigerator in the room

    views and surroundings, mountains, nature, nice people

  • Reviewed: 1 January 2015

    7.9
    Perfect location to enjoy Vallnord.
    • Leisure trip
    • Family with older children

    Perfect location to enjoy Vallnord. Helpful and friendly staff.

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