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Reviews of NH Collection Andorra Palomé This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Carretera d'Arinsal, s/n, AD400 La Massana, Andorra

#5 of 23 hotels in La Massana

Guests' Choice

Review Score

Based on 101 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    8.8

  • Facilities

    9.0

  • Staff

    9.5

  • Value for money

    8.5

  • Free WiFi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 23, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Premium Double Room with View
    • Stayed 2 nights

    Parking charges are rather high

    extremely friendly staff, excellent Restaurant, excellent breakfast

    Stayed in February 2024

  • Reviewed: December 31, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 3 nights
    • Submitted from a mobile device

    Female Staff can be more friendly when speaking

    Stayed in December 2023

  • Reviewed: December 28, 2023

    10
    Beautiful hotel in the heart of Andorra
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Comfortable, clean, upscale rooms. Sound proof rooms. Very private. Staff was so friendly and helpful, especially Gloriana!

    Stayed in December 2023

  • Reviewed: October 20, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Premium Double Room with View
    • Stayed 2 nights
    • Submitted from a mobile device

    Non

    Everything was perfect! So clean rooms and facilities. Lovely views, so respectiful and supportive staff. I highly recommend this hotel.

    Stayed in October 2023

  • Reviewed: September 24, 2023

    9.0
    Lovely hotel and was good value for money
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    Everything clean and reception very helpful. Great place and near to restaurants

    Stayed in September 2023

  • Reviewed: September 19, 2023

    10
    Great hotel bit expensive but food and staff are top notch
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Stayed in neighbouring hotel which was just as nice but a lot cheaper.

    Location was great. Lovely rooms. Meals lovely also.

    Stayed in September 2023

  • Reviewed: August 28, 2023

    10
    Overall, amazing stay. Can't wait to return!
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 1 night

    We loved the location of this hotel. It was right next to a little stream which added to the relaxing environment. Also, the restaurant on site was absolutely delicious and definitely worth the price! Our balcony looking at the mountains was also a great addition and the staff was fantastic!

    Stayed in August 2023

  • Reviewed: August 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 3 nights

    The staff was incredibly friendly, and the room was comfortable. The beautiful mountain and river views were a treat. Just a 5-minute drive to the lift, with plenty of hiking trails around. It would have been perfect if the hotel restaurant opened a bit earlier.

    Stayed in August 2023

  • Reviewed: August 24, 2023

    9.0
    Had a great 2-night stay in the summer!!!
    • Business trip
    • Solo traveler
    • Premium Double Room with View
    • Stayed 2 nights

    Still thinking -))

    # ICE-COLD AC in my room, WOW! # Amazing reception staff!! # very good mattress in my room. ( at least I loved it) # usable and good ( Superior ) room size for 1 Person with a nice garden view. And one more thing: Car parking = € 15,-- / 24 H. If you think this is expensive, try the ample free spaces near the hotel. Unless you have an SUV with small rims, you'd better avoid them....

    Stayed in August 2023

  • Reviewed: July 23, 2023

    8.0
    Solid good hotel
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 2 nights
    • Submitted from a mobile device

    Noise from road

    Electric car charger was working and very nice breakfast

    Stayed in July 2023

  • Reviewed: July 17, 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Premium Double Room with View
    • Stayed 1 night
    • Submitted from a mobile device

    I had room with river/woterfall view. It has definitely exceeded my expectations.😊

    Stayed in July 2023

  • Reviewed: July 9, 2023

    10
    Perfect mountain getaway
    • Leisure trip
    • Group
    • Superior Double Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    The service was sometimes a bit slow, but that could also just be us being from the U.S. and being used to exceptionally fast service. Other than that everything was perfect!

    The location is great if you’re going skiing or if you want to enjoy a bit of the mountains away from the city, but if you want to stay in the city then this hotel is a bit out of the way. We wanted to stay in the mountains so it was perfect for us. We paid extra for the room with a Mountain View and it was well worth it. We split with the terrace door open and fell asleep to the running stream next to the hotel. The breakfast was also incredible with a variety of breads, meat, cheeses, juices, and fruits. We even got to order omelets from the kitchen. The dinner was also incredible. Highly recommend the gastronomic menu.

    Stayed in July 2023

  • Reviewed: June 10, 2023

    9.0
    Great experience in a beautiful place.
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    Check in was a little slow.

    Breakfast was wonderful. The hot eggs option was really appreciated. Great start to the day. The restaurant staff were really helpful and friendly.

    Stayed in June 2023

  • Reviewed: June 9, 2023

    10
    High standard accomodation for the cost
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Exact street number or address so that it be located by GPS-TOMTOM.

    Staff were excellent. Promptly resolved some small issues. Very pleasant to deal with and nothing seemed to much trouble. Location was more quiet than the hustle of Vella streets.

    Stayed in June 2023

  • Reviewed: April 27, 2023

    10
    Lovely stay
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing

    Very friendly staff, food was lovely, just a very lovely stay overall we would love to stay again. the suite was great

    Stayed in April 2023

  • Reviewed: March 19, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 5 nights

    Room of the 5th floor was very small.

    The views were amazing. Very modern and clean.

    Stayed in February 2023

  • Reviewed: March 18, 2023

    8.0
    Top stay in Erts! Near La Massana and Arinsal.
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast is basic. For a 4 stars is not what you expect for. Its more a 2/3 stars hotel menu.

    Top location. Free park a 20 meters hotel. Clean. Excellent Wi-Fi. Normal breakfast. Quiet! Confortable! Excellent staff. Top tv screen. Full recommended hotel Value for money. Parking if need you can put inside hotel for a few. But no need. Supermarket a 2 minutes distance by car. Minibar on the room. You can make your tea and coffee in the room.

    Stayed in March 2023

  • Reviewed: February 4, 2023

    9.0
    quiet and cozy stay with wonderful views
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 2 nights
    • Submitted from a mobile device

    breakfast was ok but could have some improvements once is not the cheapest one. buffet on the hot food would be great.

    Super friendly and helpful staff(Graciane from reception), amazing views from the room with balcony.

    Stayed in January 2023

  • Reviewed: December 14, 2022

    9.0
    Excellent place, will definitely be back
    • Leisure trip
    • Group
    • Superior Double Room with Terrace
    • Stayed 2 nights

    guest from above, poor soundproofing

    Location, views

    Stayed in December 2022

  • Reviewed: November 14, 2022

    9.0
    A great place to stay while exploring Andorra.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The breakfast was very good. The staff was friendly and provided excellent advise on things to do and see. The room (junior suite) was spacious with a nice bathroom.

    Stayed in November 2022

  • Reviewed: November 3, 2022

    8.0
    worth the money
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    paid parking near the site, its essential I would leave my car there, so it can be free

    New rooms, good location near river, late check in

    Stayed in October 2022

  • Reviewed: September 18, 2022

    9.0
    Excellent hotel and would stay again.
    • Leisure trip
    • Couple
    • Premium Double Room with View
    • Stayed 3 nights
    • Submitted from a mobile device

    Paying for parking at 15€ per night was irritating.

    Modern sophisticated decor, really big bed, very peaceful location and excellent restaurant especially for breakfast which was enhanced by Lucas who offered us scrambled eggs and bacon every day.

    Stayed in August 2022

  • Reviewed: September 4, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The restaurant staff were exceptionally attentive, friendly, polite and helpful

    Stayed in September 2022

  • Reviewed: August 29, 2022

    8.0
    A hotel
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 5 nights

    Bed was uncomfortable: too big and hard pillows (no options), two sheets instead of duvet cover were always messy. Camouflage netting on the windows instead of tulle is undoubtedly unusual yet rather wrong idea. Some small things: upon check-in fridge and kettle were unplugged from hard to reach outlets behind the table; TV remote controls (both in two rooms) didn't work with TVs; no toilet brush.

    Very helpful and friendly personnel. Quiet location even though the hotel is situated by road. Spacious parking. Room (including bathroom) was clean, public areas too.

    Stayed in August 2022

Showing 1 - 25

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