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Reviews of Rutllan & Spa 4 stars

Avenida del Ravell, 3, AD 400 La Massana, Andorra

#3 of 8 hotels in La Massana

Guests' Choice

Review score

Based on 671 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    8.3

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Showing 1 - 44

  • Reviewed: 14 February 2018

    • With a pet
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    No control of the heat, rooms were a bit small, no robes or slippers for the spa.

    location was great, food was good, staff were friendly, could travel with our dog.

    Stayed in February 2018

  • Reviewed: 18 January 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    The bedroom area is old-looking, needs a reform but its clean! I didn't like the fact that the room was carpeted.....

    The location is perfect, just across the lift to Pal. They accepted our dog! :) Bathroom was very spacious and very clean! Staff was very helpful and nice! Breakfast was good however could have more choices. They have a 10% discount to rent ski equipment from the neighbouring shop!

    Stayed in January 2018

  • Reviewed: 25 September 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 4 nights

    Internet was absolutely horrible. I for one did not need it that much, I was on holiday after all, but if one needs to work or just connect I think it is almost impossible. The breakfast was abysmal: I had unfortunately high expectations given that this is in fact a 4-star hotel, but I have not eaten this bad in any hotel, ever. The croissants and muffins were old, a very bad taste of chocolate (I know, how can that be?). Small selection for some items, the bread was awful, the coffee horrible, I really have no positives about this horrible horrible breakfast. It was really a big minus because one needs a nice breakfast to get the day going, before hikes, so it was disappointing having to search for other options. Not cool at all! And the breakfast staff was a bit rude, in my opinion, especially given the very low quality food available.

    The hotel is really quiet, charming and with a lovely, though pretty old, decoration. The room was spacious, the bed very nice, we had a small terrace for ourselves, which was great. The garden was also nice to have and we have enjoyed the flowers at the windows, really a chic touch. The spa, also a bit old, was perfect for its job.

    Stayed in September 2017

  • Reviewed: 5 August 2017

    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    Breakfast Could be improved upon , selection of cheese and cold meats ( quality ) Fresh peeled and cut fruit ( oranges )

    No coffee available early in the morning

    Stayed in July 2017

  • Reviewed: 23 July 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Garden and pool not as secluded as pictures show. Adjacent road noise and noise from cable car directly overhead

    Helpful staff, very comfortable spacious hotel, with good facilities

    Stayed in July 2017

  • Reviewed: 14 July 2017

    • Business trip
    • Solo traveller
    • Single Room with Garden View
    • Stayed 6 nights

    The wifi was not working correctly when we were there, but that could have been due to all the media in town for the event also staying here.

    Super close to the lift which was handy for me. Nice room, great bathroom, quiet with a desk, good for work. Nice outlook onto the garden. Great breakfast and great service.

    Stayed in July 2017

  • Reviewed: 26 June 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    My only criticism is that the bedroom was hot! It was 35 degrees! Won't apply in the skiing season so probably not an issue really!

    The whole place was spotlessly clean and the staff were friendly even with my poor knowledge of language! Excellent hotel and we will be booking again for next year!

    Stayed in June 2017

  • Reviewed: 20 March 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 8 nights
    • Submitted via mobile

    We were very happy with everything

    The Hoel was recomended by a friend living in Andorra the cleanliness ,staff ,food and facilities were excellent . On leaving my wife and I both said we could not fault the hotel and would return.

    Stayed in March 2017

  • Reviewed: 14 February 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights

    food was very up market and plentiful, but a bigger choice would have been good.

    comfortable bed, balconies, near gondola, convenient for everything, spa

    Stayed in February 2017

  • Reviewed: 30 January 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 9 nights

    Noisy, and very gassed smell if a room looks at the street. The restaurant in the hotel provides the same breakfast every day, with pretty small variants of food. No hot breakfast during a week, when the number of guests is small. Lunch at the restaurant is very expensive. The hotel provides a ski locker on the ground floor, but you need to go outside through the garage which is not really comfortable.

    Rooms are very clean and comfortable. Location is good, very close to telecabina.

    Stayed in January 2017

  • Reviewed: 5 November 2016

    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night

    The pictures on booking.com show really beautiful spa facilities, but using them costs 10 euros per person. I don't think it's fair not to mention this during the reservation process.

    Stayed in November 2016

  • Reviewed: 6 September 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff without manors. Bad food. The clearing took place at the hotels busiest hours. Not very serviceminded pesonel and poor or no knowledge in english.

    Location very good.

    Stayed in September 2016

  • Reviewed: 22 June 2018

    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    N/A

    Great central location, very clean

    Stayed in June 2018

  • Reviewed: 26 March 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Super cosy rural hotel

    Stayed in March 2018

  • Reviewed: 22 January 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Amazing location and facilities!

    Stayed in January 2018

  • Reviewed: 15 January 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    They didn't have the booking.com reservation in their system. Luckily they had space.

    Stayed in January 2018

  • Reviewed: 18 November 2017

    • Leisure trip
    • Group
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    No complaints

    Comfortable, clean, friendly efficient staff, good restaurant and excellent buffet breakfast.

    Stayed in November 2017

  • Reviewed: 20 September 2017

    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    It was beautiful

    It is an exelente place.

    Stayed in September 2017

  • Reviewed: 23 April 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No spa or gym available.

    Waiter in restaurant super happy and great.

    Stayed in April 2017

  • Reviewed: 27 January 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast , coffee too strong Selection and quality of cold meats and cheeses poor Fruit was looked dried out like it was cut day before

    Stayed in January 2017

  • Reviewed: 16 December 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    El dinar regular

    Stayed in November 2016

  • Reviewed: 18 November 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in October 2016

  • Reviewed: 9 October 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Large and clean rooms, has great facilities, and quality restaurant. Extensive breakfast

    Stayed in October 2016

  • Reviewed: 23 September 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Leaving to come home

    The friendliness of the staff, great breakfast and lovely spa

    Stayed in September 2016

  • Reviewed: 5 July 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Lack of air-conditioning made for a very uncomfortable night. Breakfast only started at 8.

    Breakfast good, very clean hotel, helpful staff

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 8 March 2016

    • Leisure trip
    • Group

    Had to pay €10 per visit to the spa facilities (not mentioned when booking, and usually included in hotel price). Mattress protectors on bed had plastic backing, making for a very hot nights sleep!

    Great location for skiing, access to the slopes. Good facilities, great breakfast.

  • Reviewed: 21 February 2016

    • Leisure trip
    • Family with young children

    Tea and coffee making facilities in the room would have been useful. Earlier breakfast time too say 7:30am.

    Excellent location, very clean, breakfast lovely, warm and cosy bar area. Good spa facility and gym.

  • Reviewed: 7 November 2015

    • Couple

    Little choice of food at breakfast. No soya milk. Breakfast waiters rarely smiled. Poor hygiene: one waiter with a cold wiped his nose with his fingers, another waiter cleaned his teeth with a finger and then scratched himself. We requested a double bed but got 2 singles pushed together.

    Exceptionally clean. Waiters cleared tables promptly and changed tablecloths for every guest. Dated but elegant décor.

  • Reviewed: 15 September 2015

    • Leisure trip
    • Solo traveller

    describes itself as a 'spa' but seemed to have very little such facilities except an unused outdoor pool & bookable treatments at additional cost; no hot tub, sauna, gym etc.

    helpful reception staff

  • Reviewed: 26 August 2015

    • Leisure trip
    • Family with older children

    Nothing.

    A Gorgeous comfortable hotel, Amazing wooden Interior, Excellent helpful Staff, Brilliant location, Wonderful indoor spa and Lovely outside pool

  • Reviewed: 26 August 2015

    • Leisure trip
    • Group

    Beds was awful. Rubbersheet under normal sheet was so sweaty! There was no mattres toppers, so mattres was quite uncomfy. Blanket was also war time before ww2

    Location was great. Breakfast was also very good. Pool and spa was fine add on to hotel

  • Reviewed: 20 August 2015

    • Leisure trip
    • Couple

    The bathroom is small, only one sink and not space for our stuff The lights switchs are placed weirdly, to locate them in the dark is difficult. Shower switch broken. No spa in the morning ! Very disappointed. Parking garage is very small, as most hotels in Andorra.

  • Reviewed: 16 August 2015

    • Leisure trip
    • Family with older children

    I would have liked to be able to open a door of the gym giving on the garden to get some fresh air when exercising. This would have made this hotel just ideal!

    The people at the hotel are very welcoming, friendly and helpful, the room are so nice with the furnitures in wood and the large balconies, and the breakfast is great especially for those practicing sport with its wide range of quality fruits and other food! The gymnase is very well equipped and the spa is great!

  • Reviewed: 1 August 2015

    • Leisure trip
    • Couple

    Put air conditioning! Rooms (street side) are either too warm either too noisy if you open the windows. You do not really sleep - This is the point of holidays = to get a good rest! Wifi is very unstable and provides a slow browsing experience. Diner is quantity-based. What they called Parking is quite expensive.

    Location is great if you like to hike in the mountains. Breakfast was ok. Rooms are clean, comfortable and big enough. The staff at the reception was polite and very helpful.

  • Reviewed: 21 March 2015

    • Leisure trip
    • Couple

    I like this hotel.

    Very good hotel. Stylish decorated in swiss chalet style. Friendly staff. Excellent connections to ski-cabin. Very quiet and cosy. Good value for the money.

  • Reviewed: 9 March 2016

    • Leisure trip
    • Group

    Location perfect

  • Reviewed: 14 February 2016

    • Leisure trip
    • Family with older children

    Everything 😂😂😄😄

  • Reviewed: 7 October 2015

    • Leisure trip
    • Couple

    The restaurant, it's a bit pretentious and doesn't care to advertise the fixed price menu price.

    The location

  • Reviewed: 31 August 2015

    • Leisure trip
    • Family with young children

    No where serves evening meals until 8pm so difficult with a 1 year old

    Next to the cable car for easy access for mountain biking

  • Reviewed: 30 August 2015

    • Leisure trip
    • Couple

    only twin beds

    Fabulous location

  • Reviewed: 9 June 2015

    • Leisure trip
    • Group

    The staff were so friendly. Nothing was too much trouble. Excellent location with good public transport

  • Reviewed: 3 April 2015

    • Leisure trip
    • Couple

    No electrical sockets other than the bathroom.

    Helpful and friendly staff

  • Reviewed: 7 March 2015

    • Leisure trip
    • Couple

    Cigarette burns in bedroom carpet and top of bedside cabinet - carpets overdue for replacement

    Spa & attentive staff

  • Reviewed: 12 January 2015

    • Leisure trip
    • Family with older children

    Size of Rooms, Selection and veriaty of Dinner on Half Board plan. No Veg. option. No ApreSki snack

    Location, atmosphere

There are also 18 reviews without text. These impact the overall review score.

Showing 1 - 44

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