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Reviews of Ski Plaza 5 stars

Carretera General, s/n, AD100 Canillo, Andorra

#11 of 29 hotels in Canillo

Guests' Choice

Review score

Based on 393 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.3

  • Location

    8.6

  • Facilities

    8.1

  • Staff

    8.8

  • Value for money

    7.9

  • Free WiFi

    6.5

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Showing 1 - 47

  • Reviewed: 8 April 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The pool is now closed for children... Which is a really pitty. In fact it is open from 12:00 to 15:00 that is the precise hour that families with kids are skying... And nor available to go to the pool... And it costs 20 euros (!?)

    Great portfolio of food. Very nice employees.

    Stayed in April 2018

  • Reviewed: 19 February 2018

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 7 nights
    • Submitted via mobile

    Room too small for family. Sofa beds terrible ended up sleeping on floor. Wi-Fi terrible. Brochure states pool to use however 16 Euro pp per day and no kids allowed.

    Good location. Nice reception and friendly staff

    Stayed in February 2018

  • Reviewed: 17 February 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    If you love your sleep don't take a room on the first floor, the noise from the bar can be heard quite clearly.

    Friendly and helpful staff, great location.

    Stayed in February 2018

  • Reviewed: 9 February 2018

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Could be warmer in the bar & restaurant. Can be a little chilly at times.

    Very friendly & Efficient staff. Excellent breakfast. Rooms very comfortable.

    Stayed in February 2018

  • Reviewed: 4 March 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Too many children running around everywhere, especially the spa and pool and also hogging the computers and the WiFi (causing it to be very slow at peak times)

    Breakfast was incredible. Staff were very helpful, especially Bruno who works at reception who went out of his way to solve a problem I had with ski rental.

    Stayed in March 2017

  • Reviewed: 20 February 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights

    The mini bar not being refilled.

    The staff are friendly. The rooms are of a good size and very clean. Great location to the Canillo lift on to the slopes. The buffet is amazing, fantastic choices of a high standard.

    Stayed in February 2017

  • Reviewed: 5 February 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 6 nights

    Pool could be bigger, but hotel gives you free access to health centre near hotel

    Good location , near ski lifts and centre of town. Cozy lobby of hotel. Near parking lot. Good breakfast and nice staff.

    Stayed in February 2017

  • Reviewed: 4 January 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 5 nights

    This hotel is located just 5 minutes walk away from the telecabine. Breakfast was excellent and staff really friendly. The receptionist on duty was always ready to help. They also helped us to book restaurants since we had a language problem. On our last day we had a bus waiting for us at 4.30 a.m. and the receptionist prepared a packed lunch for the 4 hour trip. Really good value for money!!

    Stayed in December 2016

  • Reviewed: 20 December 2016

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    Car parking adjacent to the hotel could have been included in the price rather than an extra.

    Rooms were well maintained, very spacious and exceptionally clean. A fantastic overall atmosphere that would appeal to all ages.

    Stayed in December 2016

  • Reviewed: 3 April 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    Room size was small

    location

    Stayed in April 2018

  • Reviewed: 12 March 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 5 nights

    slow WiFi

    excellent location, very friendly staff, good breakfast

    Stayed in February 2018

  • Reviewed: 7 March 2018

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Problem with sewers/ drains.. foul odour in many rooms

    Spotless and clean

    Stayed in February 2018

  • Reviewed: 24 February 2018

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 7 nights
    • Submitted via mobile

    Addiotional (high) cost for using the pool not included in the price

    Breakfast, was really good and fresch

    Stayed in February 2018

  • Reviewed: 8 January 2018

    • With a pet
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing! It's a fabulous place 😀

    Loved it all especially the staff!

    Stayed in January 2018

  • Reviewed: 3 January 2018

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Great hotel and Bruno on reception was amazing! He made the place.

    Stayed in January 2018

  • Reviewed: 23 August 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Parking only on payment.

    Bathroom and style.

    Stayed in July 2017

  • Reviewed: 31 July 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I was charged twice Can u inform hotel for me please?

    Stayed in July 2017

  • Reviewed: 28 July 2017

    • With a pet
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location on busy road, staff not the friendliest !

    Clean and comfy

    Stayed in July 2017

  • Reviewed: 25 July 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Tot

    Stayed in July 2017

  • Reviewed: 28 March 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    room at last floor, not exactly like in pictures.

    location, cleanless, kindness of staff. bathroom with good accessories.

    Stayed in March 2017

  • Reviewed: 20 March 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    1st class staff

    Stayed in March 2017

  • Reviewed: 16 March 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The buffet - virtually nothing vegetarian. Two of the male staff lacked customer service skills

    Both girls on reception and young doorman

    Stayed in March 2017

  • Reviewed: 5 March 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 6 nights

    The desserts were very bad. All the rest is ok.

    Stayed in March 2017

  • Reviewed: 25 February 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Few good restaurangs in canillo

    Stayed in February 2017

  • Reviewed: 5 February 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I don't think it's a 5 star hotel. Quite average.

    Location was good. They offered us some discounts as well.

    Stayed in February 2017

  • Reviewed: 3 February 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Even the snow was perfect

    Second time at same hotel. And I'll be back

    Stayed in February 2017

  • Reviewed: 27 January 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Very good

    Stayed in January 2017

  • Reviewed: 7 January 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 6 nights
    • Submitted via mobile

    Room cleaning

    Ski lifts fairly close

    Stayed in January 2017

  • Reviewed: 29 December 2016

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 6 nights

    Some internet websites via wi-fi were blocked.

    Everything:)

    Stayed in December 2016

  • Reviewed: 13 November 2016

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    Comfy beds, friendly staff.

    Stayed in November 2016

  • Reviewed: 29 October 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    the facility is not very "modern"

    The price is cheap and good value for money. Nice stuff and the Halloween decoration is a surprise

    Stayed in October 2016

  • Reviewed: 20 July 2016

    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 14 nights
    • Submitted via mobile

    Bed was uncomfortable and the room needed air conditioning.

    Very friendly staff. Excellent location to the ice rink.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 March 2016

    • Leisure trip
    • Couple

    May be the spa that need some renovation. But honestly it was still really great to chill after a sky'day.

    The staff was really friendly and helpful. the location was perfect for what we were expecting. the breakfast and dinner was good, always a lot of choice even at the end.

  • Reviewed: 28 February 2016

    • Leisure trip
    • Family with older children

    About the only thing that was not up to par was the Jacuzzi, the water was much too cold even after they put up the temp. Also, nice hotel but as so many others have observed this is not a 5 star hotel, should lower it and make expectations reasonable.

    The staff was amazing with their patience in answering all our questions concerning skiing. The morning breakfast buffet was perfect.

  • Reviewed: 8 February 2016

    • Leisure trip
    • Family with young children

    The pool area needs a very serious renovation! The bathrooms need renovation as well, the sinks and glass partitions were not a 5 star hotel standar The food was disappointing: all convenient food. Not a 5*...

    It was practical to go skying and the staff was mostly very nice.

  • Reviewed: 14 January 2016

    • Leisure trip
    • Couple

    The hotel doesn't have parking, so you must park your car in a parking structure located behind the hotel. It's pretty close but it is a bit annoy when it's raining/snowing outside.

    Nice location and the friendly staff

  • Reviewed: 6 January 2016

    • Leisure trip
    • Family with older children

    Our 2 adjoining rooms were a bit tight and not so well arranged. That may not be the case for non-adjoining rooms. The only place in the rooms to get together to talk late at night was generally on the beds.

    The staff was great and so helpful and courteous!! They made the stay very, very pleasant. The breakfasts were very nice with good variety, and the amenities were great.

  • Reviewed: 7 July 2015

    • Family with young children

    The air conditioning didn't work well in the room. Would have liked the children's room to have been open on week days.

    The friendly staff and the wonderful family room with a wii for the children.

  • Reviewed: 18 February 2015

    • Leisure trip
    • Couple

    Sauna is very small and too chlorinated water in the pool. Beds too soft.

    Very good location for skiing. Bus stop next to the hotel. Friendly staff. Great breakfast and dinner.

  • Reviewed: 25 January 2015

    • Leisure trip
    • Family with older children

    The spa facilities were limited but adequate and clean with spa towels provided.

    There is easy proximity to the riverside walk which made traveling with our golden retriever dog easy. Just up the hill from the hotel is a ancient 12 century church open for visits. There is also a selection of cafes and shops around so it was much more interesting than staying in a purpose-built ski village.

  • Reviewed: 5 January 2015

    • Leisure trip
    • Couple

    Nothing really just the price of the New Year's eve dinner was a bit pricey so opted not to join in.

    Great location easy access to the gondola, bars, restaurants and local amenities. Staff very friendly and helpful. Hotel facilities were excellent.

  • Reviewed: 4 January 2015

    • Leisure trip
    • Group

    Smell of smoke in non-smoking room (granted, it was 1 Jan, but still). Poor maintenance throughout, especially spa area (place needs a makeover generally).

    Good buffet and dining area. Staff made amends for mix-up at check-in with complimentary bottle and chocolates.

  • Reviewed: 2 January 2015

    • Leisure trip
    • Family with older children

    The restaurant is fairly big and some guests are more noisy than others, this disturbed us a bit Christmas evening. Having ordered a taxi to connect with bus from La Vella arriving half hour late meant we very nearly missed our bus (3 minutes to departure bus Company not happy)

    The attitude and readiness from staff was highly appreciated. The hotel was nicely decorated for Christmas, we enjoyed that being away from home. The buffet was varied and of high quality

  • Reviewed: 21 February 2016

    • Leisure trip
    • Couple

    No water boiler

    Yes

  • Reviewed: 16 February 2016

    • Leisure trip
    • Family with older children

    smelly and dirty SPA. Pool needs urgently a reshape ...

    friendly staff at the bar and reception

  • Reviewed: 19 January 2016

    • Leisure trip
    • Couple

    SPA need some renovation.

    Delicious breakfast and dinner. Helpful and friendly staff. Close to the ski-lift. Very nice hotel decoration.

  • Reviewed: 13 October 2015

    • Leisure trip
    • Family with young children

    Good location

There are also 22 reviews without text. These impact the overall review score.

Showing 1 - 47

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