Very poor service and arrogant staff at Beach Club. Avoid that outlet and enjoy an exceptional property and hospitality.

Exceptional property and great staff except for a very sour experience at Beach Club restaurant.

Stayed in April 2024

The staff , the service and the enviroment of the place

The best hotel

Stayed in April 2024

Every thing

Stayed in April 2024

The fact we were only staying for a night.

Flights were cancelled so arrived at 6am for some shut-eye. Allowed us to stay until 2pm very kindly. Room was very nice. Private pool. Nice size. Great bed and bathroom.

Stayed in April 2024

Loved the location and the staff were amazing!!

Stayed in April 2024

I wanted extra bed they said not available, the check-in lady was not sure about check-in process and she kept calling to ask others . I asked her how much for dinner buffet she said( 130+ 50+ 50 ) I asked is it 230 ?..she said no (130+50+50 ) !!!

Stayed in April 2024

Very rigid for room upgrades and late checkouts

Nice hotel with great facilities

Stayed in April 2024

Service level 100%, location, facilities inside the hotel and the variety of restaurants is great.

Stayed in April 2024

access to the pool \\ the view on the pool from the 2nd floor

It was quiet noisy at the pool during ONE night while we stay \\ the personnell is quiet formal \\ Th THAI restaurant was very good

Stayed in February 2024

There are not a lot of options for restaurants. It is very overpriced and not much options. We took breakfast included and the buffet was disappointing ... for the price we paid it was very limited and basic. I would not come back.

The hotel is very clean rooms are clean everyday with new towels and the staff is very nice.

Stayed in April 2024

The ice cold wet towels on arrival at the reception were too cold. Warm towels would have been better

The reception was friendly. Staff was not over bearing.

Stayed in April 2024

Beach bar alcoholic drinks were weak.

Relaxing, quality of facilities, friendly and helpful staff, pools quality

Stayed in April 2024

There was a little maintenance going on in the main pool area but other than that, nothing negative to report!

Beautiful relaxing location with excellent staff, great spa and pool facilities and amazing hospitality … the “bar that swims up to you” is a particular highlight!!

Stayed in March 2024

Nothing

Everything

Stayed in April 2024

I have been to the resort before and I was really looking forward to the tiny boats that serve coctails and fruits in the pool. Unfortunately they changed its structure, and now there are no fresh fruits decorating the boat, and the coctails are not made in the water with fresh ingredients, instead they are in cooler boxes. This was the only downgrade that I wanted to mention because i was really looking forward to this service! It looked so tempting before, and now it is just not as extra as before. I would recommend maybe adding fake fruits and flowers to the boats as decorations, so it has more of a holiday resort feel, and not just blue cooler boxes dumped into a boat.

We stayed at the rooms with direct pool access. I recommend that one to everyone! Super comfortable that you can relax at your own terrace just by the pool. The food was also really great! I recommend booking with breakfast included. The food at the beach restaurant was also the best we had in Dubai.

Stayed in March 2024

The property was clean, big, and in a good location. Initially we had issues with some miscommunication that occurred regarding switching from the lagoon to the water villa but the manager made everything right after we informed her of the issues that occurred. We arrived from California as a couple with 2 kids so we were exhausted and the manager accommodated us with an early check in which was invaluable because we couldn’t keep our eyes open after traveling 20+ hour with 2 kids! Much appreciated! The lagoon was perfect for families as you’re able to get in the water relatively easy and the water is not that deep. We came during the winter season so it wasn’t warm out a lot and it was very windy so we didn’t do the lagoon.

Stayed in March 2024

Noisy - we had in the GF. A family with kids and they were loud

Stayed in February 2024

Kid friendly Amazing staff Amazing spa services We cannot wait to be back! Don’t have a single complaint. They made our family feel very welcome and special. We had a lagoon access room which is ideal for a young family

Stayed in February 2024

A bit outdated compared to other hotels in Dubai and it was a bit pricy

Our service and villa 75 were both very nice

Stayed in February 2024

A bit pricey and the water villa we were in villa 75 was beautiful if it had a hammock that would have been amazing

Very nice clean and the staff was amazing

Stayed in February 2024

the smell of gasoline in a restaurant on the beach

Garden and internal lagoon

Stayed in February 2024

There was NOTHING to complain about AT ALL!.

The location was excellent. The wide spread of breakfast items and cleaness of the restaurant was awesome. The staff remembered my group, our choice of breakfast drinks, and favorite table to sit in at. Lucia, one of the breakfast workers, was exceptional. She greeted us every morning we were there. I hope she gets to her dream place (Australia). Lucia was very nice, sociable, and professional. The staff accommodated me with a microwave in my room.

Stayed in January 2024

It’s a beautiful hotel with very friendly snd helpful staff.

Stayed in February 2024

As it was the season extra activities and food was pricey

Very friendly staff, specially Malcolm who was amazing with the boys in all activities Amazing facility Delicious food

Stayed in February 2024