Reviews of Carlton Tower Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Baniyas Street, Deira, Dubai, United Arab Emirates
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Reviewed: September 5, 2025 · Stayed in September 2025
Verified reviewThe staff's behavior was excellent
I always choose this hotel to stay in Dubai, but this time I booked an economy room for three nights and this room was so small that it was difficult to walk inside and more importantly, the air conditioner was not cooling well, so the hotel had to change three rooms so that one room was better than the previous ones. However, the rooms I booked in the past were both large and comfortable, but I was not satisfied with these economy rooms.
Reviewed: September 1, 2025 · Stayed in August 2025
Verified reviewReviewed: August 31, 2025 · Stayed in July 2025
Verified reviewReviewed: August 31, 2025 · Stayed in July 2025
Verified reviewReviewed: August 31, 2025 · Stayed in July 2025
Verified reviewReviewed: August 31, 2025 · Stayed in July 2025
Verified reviewReviewed: August 31, 2025 · Stayed in July 2025
Verified reviewReviewed: August 31, 2025 · Stayed in July 2025
Verified reviewReviewed: August 31, 2025 · Stayed in July 2025
Verified reviewReviewed: August 31, 2025 · Stayed in July 2025
Verified reviewReviewed: August 29, 2025 · Stayed in August 2025
Verified reviewLocation
Dear Abdulamin, Thank you very much for staying with us and for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. It would greatly help us if you could share some details so that we could take corrective action on the same Please be assured that we are taking all comments seriously to improve our service. Hope that you would give us an opportunity again to serve you better. Kind regards, Vidya Adams, Director Of Operations.
Dear Abdulamin, Thank you very much for staying with us and for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. It would greatly help us if you could share some details so that we could take corre… Show more
Reviewed: August 28, 2025 · Stayed in August 2025
Verified reviewnothingThe hotel was not clean. Non-smoking room smelled of smoke; staff said “it is like this.” Kettle was very dirty, full of dust; we had to scratch and clean it ourselves. Morning staff were careless; at 8–9 AM I asked for a dental kit and was told staff not available. We booked for 5 (2 adults + 3 kids) but hotel refused to provide the extra bed
Dear Abdul, Thank you for staying with us and for taking time to share your honest feedback. We are sorry to hear that your stay did not meet expectations and that you have experienced the issues mentioned. We have checked into the details and the booking you have made is without the extra bed, hence there was no bed provided, Team has also confirmed that there was no request made as then they would have told you about the charges. In fact, both your rooms were upgraded to creek view without any surcharge. Please be assured that we take all the guest comments seriously to improve our services. We really hope to have another chance to welcome you back at The Carlton Tower for a better experience. Kind regards, Vidya Adams, Cluster Director of Operations
Dear Abdul, Thank you for staying with us and for taking time to share your honest feedback. We are sorry to hear that your stay did not meet expectations and that you have experienced the issues mentioned. We have checked into the details … Show more
Reviewed: August 24, 2025 · Stayed in July 2025
Verified reviewReviewed: August 24, 2025 · Stayed in July 2025
Verified reviewReviewed: August 24, 2025 · Stayed in July 2025
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Verified reviewReviewed: August 24, 2025 · Stayed in July 2025
Verified reviewReviewed: August 24, 2025 · Stayed in July 2025
Verified reviewReviewed: August 24, 2025 · Stayed in July 2025
Verified reviewReviewed: August 12, 2025 · Stayed in July 2025
Verified reviewThe breakfast is poor
breakfast
Dear Daniel, Let us thank you for staying with us at The Carlton Tower Hotel. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. Your feedback on the breakfast is well noted and has been escalated to the concerned department for improvement. It will be our pleasure to welcome you again in our premises during a future trip to Dubai. Kind regards, Vidya Adams , Director of Operations
Dear Daniel, Let us thank you for staying with us at The Carlton Tower Hotel. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. Your feedback on the b… Show more
Reviewed: August 11, 2025 · Stayed in August 2025
Verified reviewNice environment clean cosy value for money the last time me and my wife stayed in the hotel was back in 2012 , thirteen year's after the standard is still fantastic keep it up . Definitely i will be your guest during my stay in Dubai next time .
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Dear Guest, Thank you for staying at The Carlton Tower Hotel. We would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and we have shared your feedback with our entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Vidya Adams, Director of Operations.
Dear Guest, Thank you for staying at The Carlton Tower Hotel. We would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and we have … Show more
Reviewed: August 10, 2025 · Stayed in August 2025
Verified reviewReviewed: August 9, 2025 · Stayed in August 2025
Verified reviewReviewed: August 9, 2025 · Stayed in July 2025
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