I found that breakfast price was too high for the food we get. We paid like 75aed per person, and it doesn't include many things or fresh pastry. Although I understand that this is "All you can eat", I'd prefer to have something more on-demand, instead of paying for a buffet.

The apartment is huge, as well as the balcony. Staff is great - friendly and helpful. I loved the dinner, chef is very good, he prepared some good biryani for me :) I know there are pizzas etc but due to the storm, the restaurant was a bit limited, but in our experience, it was good. Room service is also excellent.

Stayed in April 2024

Equipment in kitchen, smell in kitchen

Big space in aparmant, lokation, nice view, valet parking free

Stayed in April 2024

The personal at the front desk. They left us a bitter taste during hard times, especially for tourists trapped in Dubai amidst cancelled flights due to the bad floods. No communication at all when we had questions through Booking. After checking out and canceling the room within the time frame, suddenly messages came from the hotel saying that the cancellation didn’t happen, although it was canceled 2 days a prior. Somehow a feeling of scamming… Fortunately Booking cleared the issue.

Reflecting on our stay at City Premiere Hotel Dubai, we found ourselves torn between the impressive facilities and the disappointing customer service experience. Despite the spacious and well-equipped apartments, our personal encounter with the reception left much to be desired. The mishap of not finding our booking confirmation, coupled with the unwarranted message regarding payment, created unnecessary stress during an already challenging time. The heavy rains in Dubai compounded the issue, leaving us without a room and forcing us to sleep in the lobby, because we already checked out, until we were able to secure alternative accommodation due to two canceled flights. The second accommodation in the hotel was more expensive than before. Definitely the apartment was bigger but the price was too high in comparison to the day before the rains. While the location near Business Bay metro station and the convenience of a nearby supermarket were notable highlights, the sudden price hike for a new booking dampened the overall experience. Despite these setbacks, we can’t deny the potential of City Premiere Hotel Dubai, which, with optimized professionalism at the reception desk, could easily earn a higher rating. We would consider returning for the excellent facilities and location, but only if management takes steps to improve customer treatment. For the hotel itself, we’d give it a solid 8-9/ 10, but with room for improvement in customer service.

Stayed in April 2024

The breakfast buffet is not bad. The attitude of the staff in the restaurant was a little rude.

We liked the location and spacious rooms

Stayed in April 2024

They need to upgrade their outlets to adapt to USB cables.

Was stuck in Dubai for a three days during the tornado. The hotel was great letting us book everyday for a day as our flight was being cancelled. We appreciate that from them. The hotel is very clean, staff is great and minutes away from downtown.

Stayed in April 2024

They need to upgrade some of the outlets to adapt to a USB cable

Clean and staff was great

Stayed in April 2024

A bit pricey the time we stayed and they should’ve included breakfast. They need to upgrade some of the outlets for USB cables.

Property is clean and the staff was great.

Stayed in April 2024

In the kitchen, there was no salt, pepper or oil to cook. Balcony was not clean. Some sign of wear and tear in the bathroom and kitchen.

Apartment was specious, with balcony to main road. 2 toilets were really nice. beds were comfy. 24hr super market, pharmacy and metro are very near by.

Stayed in March 2024

No dishwasher in the room and the staff cleaned the used plates and glasses with water only. The ironing tools were very outdated. The water pressure was weak epically in shatafa ,

Location Facilities near the location like supermarket , pharmacy, metro and laundry shop

Stayed in April 2024

The bathroom condition and water pressure can be improved. No dish washing soap or cloth for cleaning is inconvenient.

We like it being closed to a skytrain station and just a few minutes ride to Dubai Mall. Despite the decoration of the rooms are a bit old style and the bathrooms conditions are a bit old. It's a comfortable stay for our family.

Stayed in February 2024

Hotel was great, staff was cooperative specifically Mr. Ayman.. Location is perfect in the middle of the city.

Stayed in April 2024

It could be cleaner

Money for value, position

Stayed in April 2024

The apartment didn't have propel equipment dor the kitchen.

Stayed in March 2024

- more cups in kitchen

- perfect location and walk distance to Burj Khalifa - Near metro station - grocery for 2min walk

Stayed in March 2024

The kitchen was missing a lot of items, such as dish soap, dish towels, didn’t have a complete set of dishes/cutlery. We were only staying for two nights so wasn’t a big deal.

Room was huge, two big bedrooms, three bathrooms and a full Kitchen

Stayed in March 2024

The hotel was good but some of the items in the apartments were not good same as coach in the living room. more over there is no electricity sockets in up level for using hair dryer in front of mirror in the room and hair dryer power cord was so short.

The hotel is nice and in good location. Near metro station and supermarkets. The staffs were excellent. I recommend this hotel for family.

Stayed in March 2024

Housekeeping didnt top up on toiletries on daily basis.

Location and view

Stayed in March 2024

Smell in the kitchen, dirty balcony

Great location, very nice staff, nice view from our balcony, rooms cleaned everyday

Stayed in March 2024

Nothing major

Location, staff were nice and helpful always.

Stayed in March 2024

All good

Friendly staff

Stayed in March 2024

Location of apartment is good.

Stayed in March 2024

Some of the equipment was a bit old and damaged. The TV didn't work properly and the entrance to the balcony was broken. Some of the kitchen equipment did not work properly.

The location is perfect - the metro station is just in front of the hotel. Dubai Mall and Burj Khalifa are within walking distance. There are plenty of restaurants nearby. The room was spacious, with a lot of amenities. Personnel was very helpful and friendly.

Stayed in February 2024

Bathroom toilets are too much old , showers needs to be renewed

Stayed in February 2024

Nothing

Location Space Amenities Hospitality

Stayed in February 2024