I contacted the operator to request a clean coffee cup, as the one in our room had already been used and wasn’t clean anymore - we had coffee as soon as we get in. I was informed by the operator that it is the guest’s responsibility to wash the cups. While I didn’t mind doing this myself, I asked if someone could assist us or at least provide some dishwashing soap so we could wash it properly. It seemed as though the expectation might be for guests to use the body wash provided in the bathroom, which of course isn’t ideal for cleaning cups. If this is indeed the standard practice, I’d like to suggest that the hotel consider providing a small bottle of dishwashing liquid and a sponge in each room for convenience. Fortunately, I happened to see a housekeeping staff member, and when I explained the situation, he kindly offered to wash the cup for us. I did politely ask again for dish soap, just so I could handle it myself going forward, but he insisted on helping. Had I known earlier, I would have brought my own dish soap to avoid the trouble. I appreciate the staff member’s kindness, but I do believe a small change in the amenities offered would make the experience smoother for future guests.

The room is big and perfect for us. We love the 23rd floor pool Breeze!

Stayed in September 2025

Nothing

Clean and helpful stuff

Stayed in July 2025

-

The valet parking service, the room spacious enough.

Stayed in August 2025

Time took for checking in

Location and service

Stayed in August 2025

Staff dont distinguish between the regular customers when they come on early arrival in the morning as you have to pay or wait in the labby .

I likee everything in the hotel except the regular visters to Dust thani dont get the generisity of the staff to allow early bird when they are forced to an early flight arrival .

Stayed in July 2025

Tv connectiins problem and was not friendly. Prefer of still mineral water rather than dispensing water.

The stuff, special thanks for Ragab in reception for his support and following up.

Stayed in July 2025

Nothing

Everything was good

Stayed in May 2025

every think

all is perfect

Stayed in June 2025

Very quiet very nice

Stayed in June 2025

Had no amenities what so ever. Didn’t even have a kettle. I had to ask for it as it was written in the hotel description but only got it on my 4th day in

Room, location

Stayed in June 2025

Very good property.

Stayed in May 2025

Pool and Jacuzzi are worn and aging and need maintenance / refresh.

Timeless design and great breakfast options

Stayed in June 2025

While the overall stay was comfortable, a few aspects were disappointing. The pillows, although plush, were excessively soft and did not provide adequate support—this, of course, may be subjective. More concerning was the condition of certain bathroom fixtures, which appeared slightly rusted—possibly due to infrequent usage of the property, though that is merely speculative. The greatest letdown, however, was the dinner service on the first evening. Following a long drive, we arrived expecting a well-prepared buffet, only to be met with limited and uninspired options. Additionally, a chef’s dismissive response to a simple request for Indian bread was both discourteous and unexpected from a hotel of this repute. It was only after a formal complaint to the management, which was subsequently escalated to the head office in Thailand, that efforts were made to improve the quality of service. While this was appreciated, such responsiveness should not have been reactive but rather embedded in the hotel’s standard of care.

A Memorable Stay with a Few Reservations The rooms at the Dusit Thani were exceptionally good—immaculately clean, tastefully appointed, and maintained to a high standard. The housekeeping service was efficient and consistent throughout our stay. My only minor reservation would be the pillows, which were rather too soft for my preference, though I concede this may be a matter of personal comfort. The breakfast buffet was varied and generous, offering the expected fare one would associate with a hotel of this calibre. However, our experience with the dinner buffet on the first evening left much to be desired. After a long and tiring drive, we were surprised to find the dinner options underwhelming and, quite frankly, disappointing. This matter was subsequently escalated to the head office in Thailand, which did prompt a noticeable effort to improve the quality of the dining experience—but it is important to note that this improvement occurred only after a formal complaint was made. Of particular concern was the behaviour of one of the chefs, who responded with undue rudeness when asked about the availability of Indian bread. He stated, rather curtly, that it could not be prepared. Fortunately, another member of staff—having overheard this exchange—intervened and ensured that the request was accommodated. While I appreciated the latter’s responsiveness, the overall interaction was not in keeping with the standards of hospitality one would expect from a property of this standing. I do hope that my feedback has been taken seriously by the management and that measures have been implemented to prevent such instances in future. The Dusit Thani remains a fine hotel, and with more consistent service at all levels, it can truly meet the expectations its name evokes.

Stayed in June 2025

Nothing

Every thing

Stayed in June 2025

Staff were great , hospitality is good

Stayed in June 2025

Smell of carpet

Fast chk in process

Stayed in June 2025

The internal connections (from room to housekeeping and room service).. the connection is very bad and it takes long time yo reach someone .

The location, the wide space in the lobby and the good conditions of the facilities.

Stayed in June 2025

nothing

everything

Stayed in June 2025

Nothing

The size of the lobby and the room also / all in one perfect hotel

Stayed in June 2025

Everything was excellent, Mrs. Hope at the reception was very helpful and kind.

Stayed in June 2025

Just one thing need to be highlited. Is Pellow options. Seems to be they dont have variety of pellow options as I prefer medium- hard pellows but they just have medium firm to soft pellows. I did request a hard or medium hard pellow but thet sent me medium to soft pellow as it was the only option they have.

2nd time in this hotel. Really enjoyed my 2 nights with my family. Evry thing was outstanding.

Stayed in June 2025

Nothing

Very nice room, very confortable bed with great quality bedding, the team was perfect everywhere in the hotel and the breakfast was amazing so much choice of different food and everything was very fresh and absolutely delicious !

Stayed in June 2025

The upgrade from mister shoiab

Its was great full

Stayed in June 2025

Everything was amazing

It's a very good location, the room was very clean and food was amazing at Indian restaurant Namak. The staff was friendly and polite. Room service was good.

Stayed in May 2025