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Reviews of Emirates Palace Hotel Suites

Al Khan Street, Al Khan, Sharjah, United Arab Emirates

#69 of 71 hotels in Sharjah

Guests' Choice

Review score

Based on 133 hotel reviews

5.4

Score breakdown

  • Cleanliness

    5

  • Comfort

    5.2

  • Location

    5.9

  • Facilities

    4.8

  • Staff

    5.9

  • Value for money

    5.4

  • Paid WiFi

    5.6

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Showing 1 - 56

  • Reviewed: 12 April 2018

    2.9
    Not advising any one to book in this hotel.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    1. Bad service. 2. Very dirty hotel and in the bed there was alots of Bedding insects and cockroaches. 3. They mention online that there is free parking avalible but in actual there no parking we was waiting so long to park the car. And we have chaned our room by mednight cause of bedding insects.

    Nil

    Stayed in April 2018

  • Reviewed: 21 March 2018

    2.9
    No parking space in/around the property.
    • Leisure trip
    • Solo traveller
    • One-Bedroom Suite
    • Stayed 2 nights

    No parking space in/around the property. male staff for luggage/guest attendant at reception doesn't know how to respect and behave with the guests. No Electric Kettle provided in Kitchen. Toilet drain was choked and water coming out of floor trap. 3 times called for Bath Towels.

    Stayed in March 2018

  • Reviewed: 10 March 2018

    6.3
    scraped through
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    there door keys didn't work. for all 5 of us they came and gave 2 towels. phone was not in good condition. TV wasn't connected. no utensils for a furnished apartment styled place ( what's the point?)

    just average, nice cafeterias and bakery around the property.

    Stayed in March 2018

  • Reviewed: 4 March 2018

    10
    Value for Money
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Very Limited parking space although valet parking was available with co-operative staff, Hotel name was not clearly visible from the elevation.

    Location, cleanliness, friendly staff, services and view.

    Stayed in March 2018

  • Reviewed: 4 January 2018

    7.1
    Good location close by to Corniche and shopping areas.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    No room service. Drinking water was not provided. Paid wifi.

    Good location close by to Corniche and shopping areas. Easy access to supermarkets and good food available in nearby locality.

    Stayed in January 2018

  • Reviewed: 30 September 2017

    2.5
    Their low class hotel policy.
    • Business trip
    • Couple
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Their low class hotel policy. Very cheap staff because manager also cheap person he don't know how to talk with customer. Its my request to booking.com please remove thier Hotel name Emirates Palace hotel sharjah from you list and kindly refund my money which they stole. 😕🙁☹️

    Stayed in September 2017

  • Reviewed: 24 September 2017

    3.8
    Not recommended to any one to stay at this horrible hotel
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 2 nights

    furniture is very old ,AC very bad almost not working, there are no parking however they say in the hotel facilities that they have free parking, no room service and no cleaning ever ,no WIFI and you have to pay for it

    nothing is good and it was very bad experince

    Stayed in September 2017

  • Reviewed: 16 July 2017

    9.6
    Very good option for limited budget travelers
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 2 nights

    Condition of sofa in sitting room was not very good

    Value of money wide rooms with sitting arrangement was nice specially you can meet your guests in sitting room during your stay.

    Stayed in July 2017

  • Reviewed: 15 July 2017

    6.7
    It was mentioned in my Booking that the taxes are included...
    • Leisure trip
    • Couple
    • Submitted via mobile

    It was mentioned in my Booking that the taxes are included but they made me pay it again, it's not about the money but it's about fooling people and it's a disrespect.

  • Reviewed: 22 February 2017

    3.3
    I will not stay again in this hotel
    • Business trip
    • Solo traveller
    • One-Bedroom Suite
    • Stayed 2 nights

    Cleanliness is not good, bad smell in the room, Room is not cleaned everyday, no food, not even coffee

    The staff are good and the location is very near to my business point

    Stayed in February 2017

  • Reviewed: 8 February 2017

    2.9
    Regret to stay at Emirates Palace Hotel Suites
    • Leisure trip
    • Solo traveller
    • One-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    the pictures in the net or booking website didnt reflect the reality as the sofa was very old, not comfortable and dirty also the beds blanket was badly smelling and not changed while checked in for the new gesta. The louby is free smoking but it was allowed so they dont follow the rules

    Nothing in the property

    Stayed in February 2017

  • Reviewed: 18 November 2016

    2.5
    Not worth for money it should be 50$ or less, cleanliness is zero and they have improve
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night

    It is an old hotel and starting from doors to every furniture provided is broken and it is not clean it seems to be a godown

    The place is center but lack many facilities

    Stayed in November 2016

  • Reviewed: 10 September 2016

    2.5
    Not too happy, bad experience all over
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights

    Cleanliness very poor, it was sold as a palace and we got the worst place, which looks nothing like a normal hotel (never mind a palace)

    Nothing good to be honest, it was a bad experience

    Stayed in August 2016

  • Reviewed: 3 June 2018

    7.9
    Except the hot AC issue .. its fine
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    A/C was hot .. toilet issue

    Big space .. good location

    Stayed in June 2018

  • Reviewed: 1 May 2018

    5.4
    Poor quality room,dirty kitchen,poor quality furniture
    • Business trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Poor quality room,dirty kitchen,poor quality furniture

    Stayed in April 2018

  • Reviewed: 26 March 2018

    8.8
    Close to sea.
    • Business trip
    • Solo traveller
    • One-Bedroom Suite
    • Stayed 14 nights

    I did not find any drawbacks.

    Close to sea. Near supermarket and coffee. Also, near city promenade.In the evenings is very beautiful.

    Stayed in March 2018

  • Reviewed: 20 March 2018

    7.1
    good
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    facilities

    good

    Stayed in March 2018

  • Reviewed: 12 March 2018

    5.0
    fare
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    No room service to clean the place and at least they better keep broom and a mop bucket in the place clean by our self.

    Nothing Special

    Stayed in March 2018

  • Reviewed: 28 February 2018

    3.3
    horrible!
    • Leisure trip
    • Solo traveller
    • One-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    cockroaches, slow check in, no kitchen utensils, electric issues, awaful air-conditioning

    almost nothing.

    Stayed in February 2018

  • Reviewed: 10 February 2018

    7.1
    value for money
    • Leisure trip
    • Group
    • One-Bedroom Suite
    • Stayed 2 nights

    paid wifi

    Location and staff

    Stayed in January 2018

  • Reviewed: 10 February 2018

    2.5
    Kitchen has no required things like kettle and other stuff
    • Solo traveller
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Clean and easy access to market and food

    Stayed in February 2018

  • Reviewed: 19 December 2017

    6.7
    The view from the room
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    The WiFi was not free .. I had to pay for it everyday

    The view from the room

    Stayed in December 2017

  • Reviewed: 16 December 2017

    3.8
    No
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    All

    I can’t

    Stayed in December 2017

  • Reviewed: 3 October 2017

    5.0
    Location and sizes of rooms
    • Family with young children
    • One-Bedroom Suite
    • Stayed 6 nights
    • Submitted via mobile

    No any maintenance on building from A to Z

    Location and sizes of rooms

    Stayed in October 2017

  • Reviewed: 3 July 2017

    7.1
    Space and area and equipments in kitchen
    • Family with young children
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nobody come for cleaning and basic things were not there like soap, towels , tissue papers etc

    Space and area and equipments in kitchen

    Stayed in June 2017

  • Reviewed: 3 July 2017

    4.6
    Pest house not a hotel
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 5 nights
    • Submitted via mobile

    Dirty

    Filthy and full of pest

    Stayed in July 2017

  • Reviewed: 2 June 2017

    10
    Reception staff was very good .
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Reception staff was very good ... Specially gulshat and salman... Will surely come back again..thanks

    Stayed in May 2017

  • Reviewed: 18 May 2017

    2.9
    All facilities were not comfortable I.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    All facilities were not comfortable I.e small tv, bad smelled in kitchen, dirty etc

    Stayed in April 2017

  • Reviewed: 6 April 2017

    5.8
    Locatoion
    • Business trip
    • Group
    • One-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    Locatoion

    Stayed in March 2017

  • Reviewed: 8 March 2017

    2.5
    nothing to say
    • Business trip
    • Solo traveller
    • One-Bedroom Suite
    • Stayed 3 nights

    everything

    nothing

    Stayed in March 2017

  • Reviewed: 21 February 2017

    2.5
    Nothing ,no cleaning, no bf,no water,no good architecture
    • Business trip
    • Solo traveller
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing ,no cleaning, no bf,no water,no good architecture

    Stayed in February 2017

  • Reviewed: 2 February 2017

    2.5
    Bad bad dirty
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Nothing booked for two nights but couldn't stay more than one night. really dirty

    Stayed in February 2017

  • Reviewed: 18 December 2016

    2.9
    Worst hotel
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    The room was not clean The bathroom very dirty No barking They take only cash I think it was the worsted hotel in ser in sharja

    Nothing

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 8 March 2016

    3.8
    House keeping is good.
    • Business trip
    • Solo traveller

    Services are horrible. No free wifi. NO catering facilities Staff also not well trained. Maximum can stay for 2 days. Cannot stay with family.

    House keeping is good. Location is good.

  • Reviewed: 21 January 2016

    3.3
    The staff couldn't really be bothered.
    • Business trip
    • Solo traveller

    The place looked a bit tired. There were issues from getting the room cleaned to the chain on the door being broken, the bedsite lamp switch was dangerous as it was broken as was the lock on the door to the balcony. The kitchen floor had rust stains as did the shower curtain pole. A huge farce to get towels. Once the left towels with black stains on them. The room was dull and dark. PLEASE DO NOT CONFUSE THIS JOINT WITH THE EMIRATES HOTEL APARTMENTS ON SHEIKH ZAYED ROAD. Stayed there before and they were 10/10

    The staff couldn't really be bothered. However, when the manager was on duty they appeared to be very helpful. If you needed anything the best time to ask was when the manger was there

  • Reviewed: 6 October 2015

    5.4
    The reception staff was very cooperative, house keeping...
    • Leisure trip
    • Family with young children

    Cleanliness was not there, poor quality of furniture, stains on the tiles and a stink from the room..kettle on demand only

    The reception staff was very cooperative, house keeping response was excellent

  • Reviewed: 9 August 2015

    4.2
    Location close to Qassba
    • Leisure trip
    • Family with young children

    Every thing was so bad. Leak in bathrooms Maintinace team came adter lunch No clean at all Old furniture No parking Noisey , you can hear noise from other flat

    Location close to Qassba

  • Reviewed: 19 July 2015

    2.5
    Nothing!
    • Leisure trip
    • Family with young children

    1-Your staff is tough and not cooperative. 2- The information you provided online is MISLEADING like "WIFI" which means free wifi. 3- Cleaning services are very poor, in realty, NO CLEANING

    Nothing!

  • Reviewed: 4 June 2015

    5.0
    Location is good.
    • Business trip
    • Solo traveller

    Furniture is very old, tiles are old and some are broken, AC is not good, Windows cannot properly locked so the street sounds are very much distributing and you cannot get good sleep.

    Location is good.

  • Reviewed: 2 June 2015

    4.2
    Front desk receptionists are not courteous enough to guests;
    • Leisure trip
    • Couple

    Front desk receptionists are not courteous enough to guests; all eletrical outlets are not functioning; our ice cream melted since their fridge has stopped functioning in midnight; their airconditioning unit is not getting any colder. Overall it was a Horrible stay! By the way, we stayed in their executive suite since their standard is not availble. So how much more if you get their standard room...

  • Reviewed: 10 May 2015

    5.8
    Hotel is in the heart of Sharjah city, close to Safeer, City...
    • Leisure trip
    • Family with young children

    No WiFi service, need to purchase cards which is very expensive compared to the market price. Hotel need to be renovated as beds and toilets are very old.

    Hotel is in the heart of Sharjah city, close to Safeer, City centre, industrial area and all other commercial places

  • Reviewed: 8 May 2016

    6.3
    No stove or cooking facility.
    • Leisure trip
    • Family with young children

    Value for money

    No stove or cooking facility. The parking was bad.

  • Reviewed: 19 April 2016

    2.9
    All
    • Leisure trip
    • Solo traveller

    All

  • Reviewed: 12 April 2016

    2.5
    The Worst Hotel to stay in
    • Business trip
    • Solo traveller

    Complete End to End Worst Experience

    The Worst Hotel to stay in

  • Reviewed: 31 March 2016

    5.8
    Good location
    • Leisure trip
    • Family with young children

    I hope that you make it cleaner and put washing machine in it and other important equipment such as iron

    Good location

  • Reviewed: 10 February 2016

    5.4
    Location only
    • Leisure trip
    • Family with young children

    No car prking Not clean & old No free wifi No lock for the balcony door which is unsafe for the children.

    Location only

  • Reviewed: 18 January 2016

    8.3
    nice location with nearby supermarkets
    • Leisure trip
    • Family with young children

    nice location with nearby supermarkets spacious rooms for families

  • Reviewed: 27 December 2015

    6.3
    It was very near to my work location in alkhan area.
    • Business trip
    • Family with young children

    Towels are very yellow. Kitchen is totally old

    It was very near to my work location in alkhan area. Cheap but reasonable

  • Reviewed: 4 December 2015

    5.8
    I got an offer for a one bedroom apartment at a fraction of...
    • Business trip
    • Couple

    The Hotel is old, but not in the sense of antique.

    I got an offer for a one bedroom apartment at a fraction of the price of a hotel room

  • Reviewed: 27 September 2015

    4.2
    WiFi 12kr one awer 36 kr day its not free
    • Leisure trip
    • Solo traveller

    WiFi 12kr one awer 36 kr day its not free

  • Reviewed: 8 August 2015

    3.8
    Nothing
    • Family with young children

    Everything. No parking. Very poor quality in cleaning

    Nothing

  • Reviewed: 21 July 2015

    7.9
    The place in front of the building was dirty.
    • Leisure trip
    • Family with young children

    The place in front of the building was dirty. The hotwater kettle & the washing machine wasn't working.

  • Reviewed: 27 April 2015

    2.5
    Nothing at all.
    • Leisure trip
    • Couple

    The staffs itself specially the reception. The manners is totally unacceptable.

    Nothing at all.

  • Reviewed: 15 April 2015

    6.3
    Like the location and property
    • Family with young children

    Wi-fi price and stuff service

    Like the location and property

  • Reviewed: 11 January 2015

    7.9
    Value for the money
    • Leisure trip
    • Family with older children

    Wifi only available within the main area of the suite not in the bedrooms.

    Value for the money

  • Reviewed: 10 January 2015

    6.7
    The bathrooms and kitchen would be better with some more...
    • Leisure trip
    • Family with older children

    The bathrooms and kitchen would be better with some more maintenance and cleanliness.

There are also 28 reviews without text. These impact the overall review score.

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