Normally every time I come into the hotel I search for SLEEPERS first and I didn't find and ofcourse I called to give me a pair and I noticed no TOOTHBRUSH I asked too...these 2 things are fine with me but the worst ones are the TOWELS..no TOWELS at all and I noticed it when I'm already wet..🙈so I have to run to the telephone and asked again..imagine my self hiding behind the main door and showing one of my hands to get the towels from the room service..😂🙈🙈🙈 I hope it will not happen again.

The room is fine even though the booking.com asked me to upgrade to deluxe and I did but it looks like it's not deluxe.. anyway it's fine I got it at a cheaper price..I love the place because it's so convenient for everything you need.

Stayed in March 2023

Bad Wifi connection , very old furniture

Nabourhood, facilities

Stayed in March 2023

Very old need reinnovation, air smell is not fresh ventilator sounds not clean

Location and facilities

Stayed in March 2023

Null

Recipient staff specifically ALLA.

Stayed in March 2023

The room service need to be improve.

The Hotel location is great, many restaurants and markets operating 24 hours close to hotel.

Stayed in March 2023

not very clean, first room no hot water in shower tap was leaking water electric socket was burnt

Stayed in February 2023

i thind th need to change the furniture since it showing littel old.

I like the staff welcoming specially Alaa she was a very nice , kind ,supportive and offering a lot of services I really like dealing with her.

Stayed in March 2023

Breakfast the same every day(( Although there was choice!

Not so far from metro. Service was good!

Stayed in February 2023

the housekeeping were not changing the towels everyday which I had to call them everyday and cleaning was not proper

location , spacious rooms and very kind n helpful staff …. Nisrene the receptionist and Amran from booking department he was very helpful with my booking issues

Stayed in March 2023

very beautiful on the inside

Stayed in March 2023

Wifi very slow and at night doesn’t connect! Housekeeping didn’t clean the room properly and we were without towels for 2 days

Stayed in March 2023

room are old you can smell the dusty air all around and the ventilation is not got at all.

the location is really good in a calm and quiet area.

Stayed in March 2023

Only one thing actually which is the night club located at the ground floor , so noisy and the noise reach the room specially if you stay at lower floor. my room was at the 2nd floor and it was noisy.

the location , the cleanliness of the facility.

Stayed in March 2023

good location for our purposes, free parking available. Friendly staff at reception, especially Aiaa, thx again to your services

Stayed in February 2023

Noise levels. Lots of business groups staying at the hotel and using the bars and nightclub on ground floor until early morning hours. Smell of cigarette smoke in the corridors and lobby. We requested a smoke-free room which was ok. Facilities are old and tired. Room bathrooms need an upgrade. Shower was leaking water. Towel quality was not great. We also had to request additional towels for the second person in the room. The gym bathroom facilities were poor - no soap or towels on hand and the fixtures were falling off the wall.

The location - 10 mins walk to Mall of Emirates and it’s Metro Station

Stayed in February 2023

Nothing.

I like Miss Fahima. She is very accommodating.

Stayed in February 2023

little old furnitures and dirty

nothing special

Stayed in February 2023

The breakfast dishes were quite the same every day. I don't know why, my room cards stopped operated every 2nd or 3rd day of staying. I should regularly ask to refresh it. Sometimes the room service team forgot to change the towels.

Hotel located in the heart of Al Bashra 1 only 5 minutes walking from the Mall of the Emirates. The building looks ugly from the outside, but inside it is 100% Arabian chic with the decoration by gold and marble. Rooms are big and well decorated. Internet connection was stable. The hotel provide free shuttle bus to Jumeirah Public Beach.

Stayed in February 2023

The furniture looked a bit old. Renovation might be required.

I got a free upgrade thanks to Ms. Alaa.

Stayed in February 2023

slow checking in. We waited approximately 10 minutes to be served.

The vault parking team was smiling and very supportive. Receptionist they upgraded my stay to suite which is very highly appreciated

Stayed in February 2023

The receptionist named Alaa seemed annoyed receiving guests at the frontdesk. Never smiled at all.

Location is near to Mall of Emirates.

Stayed in February 2023

Pool area not very inviting and pool wasnt very big. Didnt like people smoking in public areas like the Pub but that is obviously acceptable to teh locals. Not enough towels and had to ask for extra every other day.

Room was a good size as we upgraded. Thanks to Adnan who looked after us very well. Pub was good with friendly staff and good entertainment and good service. Dune Nightclub was busy with entertaining acts, a good club. Good location as only a short walk to the Emirates Mall and Train Station.

Stayed in February 2023

The cleaners think they own the towels and often don't want to leave any in your room.

The location and breakfast works well. The bar is like an oasis in a dry town.

Stayed in February 2023

On 2 or 3 nights of my week long stay there was no towels left in my room. I think the staff think they own them.

The location is good and the chance to have a beer in a dry town is the biggest bonus !

Stayed in February 2023