The hotel is comfortable and was obviously one of the best in class some 15 years ago. By now it is still quite good - however, here and there one may find traces of age. There also are small details that count, too - like lack of space to hang your clothes (I was visiting for a conference, so that was important) or how the shower door opens in such a way you can't step out on the towel you have put on the floor. I probably wouldn't be mentioning all this - but keeping in mind the amount of money I paid for a short stay (I understand the rates were higher than usual because of the on-premise conference I was attending) I feel somewhat frustrated. Anyway, wouldn't have selected a different hotel to stay this time - the advantage of living at the same place where you have to work is more precious than money.

Good breakfast, well-equipped fitness centre

Stayed in March 2023

They are developing a water park on the site so there was a bit of noise at one end of the pool area.

The Grand Hyatt is very conveniently located for easy access by taxi to the Dubai Mall, Burj Khalifa , the historic Dubai and the airport. There is very little in the immediate vicinity and if you want a beach holiday you’d be better off at Jumeirah or on the Palm but for us the location was perfect this time. The staff are very friendly and helpful. It has a lovely swimming pool area. There was a fabulous choice of restaurants with excellent food on offer satisfying different dining requirements and a very reasonable breakfast was available at a number of different sites. Our room was very spacious but there is no outside space. We overlooked the pool and Dubai Creek but on reflection I think a city view might have been slightly better.

Stayed in March 2023

It was blissful. A total value for money spent

Stayed in March 2023

everything

everything

Stayed in March 2023

nothing

everything

Stayed in March 2023

I like it

Stayed in February 2023

amazing hotel

Stayed in March 2023

Everything

Stayed in February 2023

The light switches in the bedroom are lit from inside. I’m a very sensitive to light when sleeping so this was a little annoying to cover up.

Beautiful hotel, clean and absolutely massive. No noise issues at night. Absolutely pleasant.

Stayed in March 2023

I would say nothing

the service,the staff,food cleanliness…everything was so perfect

Stayed in March 2023

Concierge was unable to arrange gift wrapping. Limitation of garden space due to the construction of a new extensive water park for children.

The hotel is located approx. 15-20 minutes by taxi from the center. It offers guests a nice and spacious garden with a large, indented and very clean swimming pool. The hotel has a number of restaurants that offer a wide selection of world cuisines. The breakfast is very good and varied. In the restaurant, the room was bigger and had a wardrobe to store suitcases and clothes. The hotel offers a pleasant stay for business guests and visitors with children.

Stayed in March 2023

Everything

Stayed in March 2023

The room I'd booked was with pool and garden view, but the room I got was anything but that and when I asked trhe reception about that, I heard that since I stayed on the lower floor (3rd floor) I could not see the pool and garden. As the matter of fact the pool and garden was on the other side of the hotel. Also when I asked to see other types of the room I heard that all room was occupied. So during the 2 weeks we were there we couldn't manage to see any other rooms, which I found it weird. Th eother negative thing was the so called business center, where you could use the computer and the printer. But I was really surprised to hear that for using the computers you'll be charged per minute and for every printed page you have to pay 2 AED. This is not worthy a 5 star hotel. That was simply cheap of the hotel !!! 2-3 printed pages would not cost the hotel anything but for the guest looks not classy !!!

We loved everything about this hotel, good breakfast, nice staff, clean and big room, nice pool area and specially the cold citroon ice water that was served there together with ice cold face towel, very good gym and also the spa with sauna and steam room. Very good houskeeping and guest service. We really enjoyed our stay there !!! A real 5 star hotel

Stayed in February 2023

Excellent facilities and staff

Stayed in March 2023

Nice and comfortable hotel. Very good swimming pool.

Stayed in March 2023

friendly staff and nice environment

Stayed in February 2023

Unfortunately, the padel and tennis courts were under repair.

A very good hotel for a family holiday. The service was great, especially good Hazem from Syria, who always waited for us at the breakfast and dinner table and was very helpful and nice. The breakfast was very tasty and the dinner very good.

Stayed in March 2023

crowded round the pool, kids in adults pool

gym , food , coffee shop , friendly staff

Stayed in March 2023

Have to ask for a toothbrush and shaving kit

Location and facilities

Stayed in March 2023

N.A

Cleanlineas Location

Stayed in March 2023

small fridge at the room not working well

pool, gym

Stayed in March 2023

Obviously there is not a beach but that wasn’t what we needed.

This was a beautiful facility, with great WiFi and excellent service. The breakfast buffet was impressive with a wide selection of foods and cuisines, good coffee (always a plus), and a lovely location in the lower level “rain forest”. The pool was beautiful and there was always a taxi waiting when we walked out the door. The location was good for sightseeing for many of the Dubai attractions.

Stayed in March 2023

At check out time female staff was still a pit sleepy, yawning .

Location , spacious room and staff

Stayed in March 2023

nothing

Nice staff, especially at reception (Karema) she was extraordinary nice person. The room so clean and so quiet.

Stayed in March 2023