Excellent

Stayed in April 2024

Nothing

The cleanliness of all places within the hotel. Also the way how staff are welcoming their guests.

Stayed in April 2024

Very good options plus the choice of 4 restaurants yo choose from is awesome

Stayed in April 2024

Kids loved the tempered pool and rolli polli play area thru megaplex. They had an amazing time. The staff were accomodating and always ready to asisst.

Stayed in April 2024

None

Very comfortable rooms, Extremely friendly and helpful staff. We will definitely return back :)

Stayed in April 2024

Nothing

The atmosphere was lovely. Excellent customer service. Located in an ideal location. Adi, Sridhar, Arun and Fayis was very helpful and made us very comfortable throughout our visit. Team delivered Bonvoyage & a special Birthday cake to our room for my little one birthday.

Stayed in April 2024

the kids pool area (water park) was under construction which was a little hard for our kids to be entertained and they should have mentioned that prior to booking

This is my third time in this hotel one of my favorite hotels in Dubai I was there on Eid holiday and it was very busy but the staff did there best to make sure we were satisfied Rasha on reception is an amazing person Breakfast staff are amazing and super helpful

Stayed in April 2024

Our biggest issue was we felt that the main restaurant had much more food choices than the second restaurant they sent people to when the main restaurant was full. While I tried to sell to my Mrs. that they probably have the same exact choices; that was for dinner. When we attended breakfast in the main restaurant, I realized that my assumption was impossible.

Staff seemed genuinely friendly. During checking in, it was somewhat crowded and I was getting tense. A manager walked up to me and spoke and I was made the next person in line to a just open computer register. The place was very clean. We absolutely loved the quality of food. We absolutely would go their again.

Stayed in April 2024

Nothing

I love everything, home away from home. Amazing staff, friendly and welcoming. Excellence service. Will be back and highly recommended

Stayed in April 2024

The food was spicy They have to change the recipe It doesn’t make sense every single meal with spicy we stayed with children

Stayed in April 2024

Nothing

Yes

Stayed in April 2024

The greetings by the hotel staff are overwhelming. The room , breakfast, and the view are all exceptional.

Stayed in April 2024

Next to the outdoor pools there is an ongoing construction site for the future water park (some noise and presumably dust, anyway nothing too extreme). The food offering could be better (no idea why so much Indian food, as during our stay there were hardly any guests from India). Inside the restaurant the meal experience can vary drastically depending on where your table is located (some tables are mostly quiet, those near the forest, others are noisy and have lots of traffic near them, some tables have good or bad lighting). Also the service at the two restaurants for the breakfast is not the same, even the food offering seemed a bit different (less at the smaller restaurant, as there were fewer guests). If one must be picky, very disappointing was the ice cream or lack of good ice cream. For a 5* hotel the ice cream offered must be of better quality, with different flavours.

The hotel is very close to the airport, the room was large, comfy and large bed, good air conditioning (very important for a good stay and sleep), very efficient elevators, so no waiting time, the indoor courtyard is very nice, I suppose in the summer it seems even nicer, overall tasty food, especially the pizza, the valet service was very fast.

Stayed in March 2024

Nothing. Everything is great!

The facilities and amenities in the room

Stayed in April 2024

The pool area is under refurbishment. The sun loungers were packed in like sardines in a can. Pool was over crowded as about two thirds of the pool area is fenced off.

Lovely established hotel with great staff and good selection of restaurants

Stayed in April 2024

Great value for money! Kids loved it!

Stayed in April 2024

Nothing

The hotel is excellent,a very big hotel my kids liked it a lot,swimming pool big enough for a crowd,I highly recommend this hotel,stuff very friendly.

Stayed in April 2024

Nothing

The Hotel is so family friendly. There is something for everyone. The kids had a blast at the pool and kids club. We loved our stay.

Stayed in April 2024

Ease of checkin, 24/7 pool, breakfast delivered to the room at 530

Stayed in April 2024

Nothing

I like the hospitality of all the staff from the reception especially Ms. Jackie,and the staffs from F& B during our breakfast Sridhar, Dina, Ajmal, Rana, Subair, Tarigo and Amit they are all nice and accommodating.The amenities are great and the rooms are spacious and clean. The food are also good. Thank you

Stayed in April 2024

none

beautifull

Stayed in March 2024

All extras were very overpriced A lot of building work going on which ruined it a little for us.

The rooms were lovely

Stayed in April 2024

Everything was perfect

Loved the whole experience and for sure will book it again for my next trip at the end of April 2024.

Stayed in February 2024

Non

Everything was perfect and very niiiiiceee

Stayed in February 2024