The fact that this time they give me a room on the opposite site near the construction site ..

Beautiful hotel this was my second visit..

Stayed in March 2023

We stayed in a suite and moved to Villa Al Bahar. However, some of the items which we had in the suite seems to be stolen during our transfer. We asked the hotel about this. However, they had no answer for us in response to this matter.

Family friendly, nice maintained facilities, good and quick service

Stayed in March 2023

maintenance still ongoing and the offer was unlimited access to wildwady which is already closed.

location and the property based on experience

Stayed in March 2023

No possibility to open the window,, as a result air conditioning had to be turned on all the time which resulted in sickness of everyone + no vacuum cleaning of the carpet

Location, beach, view from the room, food, e-buttler service

Stayed in March 2023

nothing really

lovely views and overall excellent property

Stayed in March 2023

Cocierge Victoria assited us perfect with specific requirement. House keeping was making towel animals for our son it made him very happy.

Stayed in March 2023

Nice beaches. Nice buffet. Friendly and helpful stuff.

Stayed in February 2023

N/A

Exceptional Hospitality and Customer service by all staff - especially, Amir Kwounyshbekwl who went above and beyond. He ensured our stay would be memrobal by making sure we were looked after. Other positives: *beautiful breakfast! 10/10 *cleanliness 10/10 *views 10/10 - EVERYTHING 10/10! CANNOT wait to visit again

Stayed in March 2023

not informed that wild wadi was closed when booking brought family member for first trip very disappointing

Stayed in February 2023

Nothing

Was amazing everything thing was stunning as usual

Stayed in March 2023

The hotel is amazing for traveling with babies. I found the property and staff very accommodating.

Stayed in February 2023

works being done around the hotel but its temporary and the water park was closed but we did know that before we arrived.

We can with our two young girls and we loved the pools and beach set up. Kids club was also a huge hit with them too. Food was great and the staff as always so lovely. Gym facilities was also well kitted out. Highly recommend.

Stayed in February 2023

There was nothing i didn't like

The staff is amazing! Everyone is so kind and helpful!

Stayed in February 2023

Beach was dirty and always with waves. Not much attractions for kids. Water in water playing area was cold. Informed about closure of AquaPark only 2-3 days before arrival and didn’t propose any compensation of free ticket to it.

Location to reach other parts of the city.

Stayed in February 2023

Our second stay in this marvellous hotel and surely not our last. Facilities, comfort and cleanliness is outstanding and yet not better than its amazing staff. Everyone is so kind that we are made feel home, from the room service/cleaning team, to the restaurant/s, to reception, to the door team helping out with suitcases and taxis (thank you Nasser and Kenneth) and even the security team (including lost & found officer!). They made my birthday week an unforgettable one!!

Stayed in February 2023

great place to stay close to everything

Stayed in January 2023

Nothing at all

Best hotel I’ve stayed at in dubai Value for money is exceptional

Stayed in December 2022

There is ongoing contraction work next to the hotel (pay attention to the corresponding message from the hotel here, on booking.com), we knew about it, but in reality it did not bother us at all, just you can see it from the room. I guess in around one year it should be finished.

Everything is great at this hotel (and the whole system of Jumeirah area), my family and I enjoyed every day of our stay. Great rooms, excellent service (everywhere - in the restaurants, at the pool, at the beach), very kind and helpful staff, there was nothing to worry or to be concerned about. Experience in this hotel has raised our bar of expectations from Dubai resorts ;) We definitely look forward to return back here!

Stayed in February 2023

nothing

every thing is super and above expectations

Stayed in February 2023

nothing

the hospitality

Stayed in February 2023

-Room pictures on booking is not the same. -The elevators are unnecessarily complicated.

The staff are busy but great.

Stayed in February 2023

Amazing place. Thank you Roky & Noby for making our room so clean. They are the best housekeepers that exist. they made figurines from towels every day and our kids loved it so much. ♥️ The best staff ever at the breakfast- Kabir deserves everything for serving us with such an amazing attitude he’s the best

Stayed in February 2023

aqua park was closed one of the reasons was the aquapark for my daughter

breakfast was excellent you can find different tastes at the same area very easily the staff were friedly and very hepful, thank you once again for the front desk people marie and ibrahim

Stayed in February 2023

it was a real shame that the wild wadi water park was closed for maintenance as we specifically booked this hotel the complimentary use of it ! we never seen the note saying it was closed and so on arrival we had 3 very disappointed kids !

everything about this hotel is exceptional

Stayed in January 2023