location

Stayed in January 2023

Breakfast was fantastic, they covered pretty much all cuisine. Every thing was fresh, great coffee also had gluten free & vegan section

Stayed in March 2023

the breakfast choices needed to be revised, especially that we highlighted this many times (especially the bakery section), no place for kids area even if it is with third party service. it will be more nice if the hotel could extend the swimming pool night hours as most of time is so heavily sunny. Executive lounge is not worth it or the buffet needed to completely revamped.

The staff are so amazing, and hotel and room house keeping so perfect! easily access to Emirates mall.

Stayed in January 2023

the property feels dated and in urgent need of an upgrade

fabulous service and extremely courteous staff

Stayed in March 2023

Nothing

Very clean & modern hotel. Amazing friendly, helpful staff especially Hanny in the restaurant who went out of his way to make our stay so special.

Stayed in March 2023

clean and very courteous staff

Stayed in March 2023

Fantastic reception team

Stayed in March 2023

every thing

Stayed in March 2023

Top notch hotel, it is worth the stay and well located.

Stayed in March 2023

Some facilities were missing like the hot water kettle & One of the phones was not working.

Breakfast was nice , room was comfy & quite.

Stayed in March 2023

Nothing

Everything

Stayed in March 2023

Location and the size of the room

Stayed in March 2023

I had been given a very unpleasant view. It spoiled my fun.

The standard of hospitality is on point.

Stayed in March 2023

Only The king bed 🥲 is too high and has an uncomfortable mattress (very soft) 🥲

Breakfast Staff Hospitality Room Service Restaurants Location Spa Room view Coffee machine Reception front desk (Quick check out/check in) 10/10 Quality 👍🏼 ❤️❤️❤️💐💐💐

Stayed in March 2023

The pool has no sun in the morning due to the high building which is covering it :(

Everything

Stayed in March 2023

Business hotel so not much for leisure in terms of facilities. Food and room service can be cheaper.

Excellent location. Helpful staff. Nice rooms, Clean. Attached to the mall. Near the metro.

Stayed in December 2022

The staff are very welcoming, the location is superb and the facilities were great.

Stayed in March 2023

location and reception staff

Stayed in March 2023

nothing

Comfort and accessibility to the mall

Stayed in March 2023

Communication.

Let's start with the check in, generally the checking was good and fast, only the receptionist gave little information about the facilities and breakfast times. We were allocated a room on the 8th floor so faced the back of the hotel and the problem was they were doing renovations at the back of the hotel and this caused a lot of noise for the first two nights. We made this known to the reception after two nights and they assigned us a new room on the 6th floor and this room was much newer and we were looking at the front of the hotel. What we regretted was the fact that we were first assigned a room that was very old and dilapidated and that looked out to the back of the hotel where they were busy with renovations. One afternoon we wanted to go swimming with our son and we were told by the reception that the swimming pool was closed due to a private party. My son cried a lot that day. This private party was not made known to us in advance . I made this known to the hotel and the hotel compensated this matter with a free dinner in the hotel and we really liked this. In general I can say that despite some setbacks I can recommend this hotel and give it a 9. I would have liked to give a 10, but things like not announcing in advance of closing the swimming pool for a private party still cost this hotel one point.

Stayed in March 2023

Nothing

The location is perfect for me, the staff were incredible, always upgraded my room this time the upgrade was a suite. I really enjoyed my stay at this hotel. I am addicted to it now - when I come to Dubai, I always stays here.

Stayed in March 2023

The extra blanket is rough and uncomfortable. Also, there is no easy way to connect HDMI to the bedroom TV, it is only available in the living room’s TV.

The entire staff is friendly, professional and helpful, I had a great time in the hotel. Thank you to all the staff without exception, for providing excellent quality service in a timely manner. The hotel has a very wonderful location, attached to the mall of the Emirates, and it has a wonderful café on the ground floor, and a great restaurant on the second floor with a delicious Arabic cousin.

Stayed in March 2023

breakfast was not of five star especially in cheese section

location

Stayed in March 2023

The receptionists, while checking in and checking out very clearly, are not aligned. Which caused issues with my stay impacts on my enjoyment with my family. Also, the receptionist refused to provide me with a hard copy of my invoice and offered to send an electronic copy via email " I haven't received it yet and I'm still chasing it because I believe I was over charged and paid more than I suppose to pay " already more than 24hr and the hotel representatives are reluctant to provide me with the invoice. Their reason is that the invoice already had been sent to me, but that's not true, and I even asked them to resend it again, but it didn't happen yet. I really like the hotel, but the way I have been treated by the receptionist was very bad.

The rooms i booked were great. The housekeeping team has been very helpful and kind. Hotel attached to the Emirates Mall.

Stayed in March 2023