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  5. Reviews of Lotus Grand Hotel

Reviews of Lotus Grand Hotel 4 stars

Al Rigga Road, Dubai, United Arab Emirates

#632 of 705 hotels in Dubai

Guests' Choice

Review score

Based on 1105 hotel reviews

5.4

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.1

  • Location

    7.4

  • Facilities

    5.8

  • Staff

    6.6

  • Value for money

    6.1

  • Free WiFi

    6.6

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Showing 1 – 25

  • Reviewed: 27 March 2024

    4.0
    Disaster.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    In booking this hotel, I filtered hotels that do airport pick up and this hotel pops up, but in reality, that was not the case. I also requested an early check in bearing in mind I was arriving before 5am and I was advised that my request for early check in will be accommodated, however, that was not the case. Instead I was charged 300 Dirham for early check in to my two rooms. The young man at the reception lacked basic courtesy and he was rude, telling me that it was my mistake to arrive so early and that he could not attend to me or allocate a room until he runs a previous day report and that if I urgently request a room, I should pay for 2 nights instead. There was no human touch to my stay and experience at this hotel. Also disappointing was that my room was under going renovation and there was debris all over. My request for the room to be tidied was ignored.

    There is nothing positive that I could think of in this review. The information I found on booking.com was all misleading and my stay was just a disaster.

    Stayed in March 2024

  • Reviewed: 22 February 2024

    6.0
    Pleasant
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The corridors

    Breakfast not included

    Stayed in February 2024

  • Reviewed: 19 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    There were cockroaches in the room, therefore, the room was not well maintained.

    Stayed in February 2024

  • Reviewed: 22 January 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The washroom

    Stayed in January 2024

  • Reviewed: 13 January 2024

    5.0
    Location was good , room service good
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Response is very slow , i reached the hotel at night no one to carry the baggage , once you call for anythings taking too much time

    Location good

    Stayed in January 2024

  • Reviewed: 1 January 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    No breakfast served. Breakfast bought was not well prepared

    The people were hospitable. Rooms spacious

    Stayed in December 2023

  • Reviewed: 29 December 2023

    6.0
    Ok accommodation but a little noisy.
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Through most the night there was music (bass) pumping. The cooling was noisy, but when it was turned up cigarette smoke filled the room.

    Good sized rooms, good location.

    Stayed in December 2023

  • Reviewed: 14 November 2023

    5.0
    Passable
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff

    Don't like the towel getting old Is hard to request,and the staff very bad for the one who delivery for the towel

    Stayed in November 2023

  • Reviewed: 27 September 2023

    5.0
    Passable
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Please i need the refund of my double tap up you charge me twice to my account and it was deducted to my account twice also

    Stayed in August 2023

  • Reviewed: 7 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The size and the smell

    Okay

    Stayed in August 2023

  • Reviewed: 14 July 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room have no bathtub and the sink is stuck.

    Stayed in July 2023

  • Reviewed: 11 July 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Ac not cold No cold shower Drum in night club here in room Ac sound like vacuum machine Parking very small I have small car i got difficult Only one towel and old

    Staff Location

    Stayed in July 2023

  • Reviewed: 6 July 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    One thing I didn't like was the fact that the receptionist couldn't let an extra person(my cousin) to visit my room just for some minutes. So I was forced to booked another room just for her to come with us which wasn't in my budget. 😏

    One thing I enjoyed so much was the location of my room since i was able to view the city

    Stayed in July 2023

  • Reviewed: 4 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Hotel washrooms. The washroom is very small and almost 3 to 5 times we hit with the door because of the small washroom

    Everything is available around the hotel..

    Stayed in June 2023

  • Reviewed: 4 July 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Air-conditioning

    Air-conditioning in room 213 not making too cold .

    Stayed in July 2023

  • Reviewed: 2 July 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    They have the menu for the room service but no use because whenever I tried to order something they told me not available not even a basic pizza, so if they don't have it they should have changed the menu.

    The room were good and were properly clean.

    Stayed in June 2023

  • Reviewed: 26 June 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Big Gym more machines ,and have AC . Bigger Swimming pool

    Stayed in June 2023

  • Reviewed: 15 June 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    the room i didn't like because that is small and and small the washroom mini bar is not working lights is not proper

    i like about that the location we can eaisley to find and and we can check in fast

    Stayed in June 2023

  • Reviewed: 11 June 2023

    6.0
    Value for the money i paid for. Location is Good.
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Need to do some maintenance in the bathroom

    Room size was OK as per the Price of the hotel stay.

    Stayed in June 2023

  • Reviewed: 5 June 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Not clean Old facilities

    Near city center

    Stayed in June 2023

  • Reviewed: 15 May 2023

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    The receptionist is not enthusiastic.

    The staff is nice.

    Stayed in May 2023

  • Reviewed: 14 May 2023

    5.0
    poor breakfast
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    the breakfast is very poor

    it was clean and the staff were nice

    Stayed in May 2023

  • Reviewed: 14 May 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Birth room very small, gym facilities broken

    Stayed in May 2023

  • Reviewed: 4 May 2023

    6.0
    it was a good stay and i previousy stayed in this hotel
    • Solo traveller
    • Executive Double Room
    • Stayed 3 nights
    • Submitted via mobile

    wash rooms

    lobby ' lifts rooms

    Stayed in May 2023

Showing 1 – 25

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