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  5. Reviews of Mercure Gold Hotel, Jumeirah, Dubai

Reviews of Mercure Gold Hotel, Jumeirah, Dubai 4 stars

Al Mina Road, Dubai, United Arab Emirates

#359 of 592 hotels in Dubai

Guests' Choice

Review score

Based on 1580 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    8.0

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.8

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 30 March 2023

    7.0
    Not the best location 😕
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location was too far away from anywhere. No lift to rooftop pool, too many stairs! Massage parlours next door to hotel with young women looking for business.. males!

    The location wasn't very close to much,

    Stayed in March 2023

  • Reviewed: 30 March 2023

    8.0
    nice place to stay in.
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 3 nights
    • Submitted via mobile

    clean , location

    Stayed in March 2023

  • Reviewed: 27 March 2023

    8.0
    good value and excellent staff
    • Leisure trip
    • People with friends
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The showers didn’t get too hot

    The room was large, comfortable and spotlessly clean. The mattress and pillows are comfortable and it is good value. The location worked for us cause we were visiting people who lived in the area but tourists may find it a bit far from the main areas.

    Stayed in March 2023

  • Reviewed: 26 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing in specific

    Front desk staff Wiyada is so polite, soft spoken and warm welcomer. Pool staff Shadi is so kind, well accommodated and helpful. The location is very near to access my planned locations. Good value for stay

    Stayed in March 2023

  • Reviewed: 23 March 2023

    7.0
    nice hotel. shame about the location.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    location was a bit far from most things meaning you have to get a taxi everywhere.

    clean. breakfast was good and nice roof pool.

    Stayed in March 2023

  • Reviewed: 23 March 2023

    8.0
    Very good
    • Business trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The Reception people welcome, especially Insaff and Wiada. Very fast check in and they upgrade my room to a bigger one.

    Stayed in March 2023

  • Reviewed: 18 March 2023

    9.0
    A great stay in a great location
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great staff - reception, restaurant, housekeeping etc. Arina at reception and Aniket of housekeeping were particularly good.

    Stayed in March 2023

  • Reviewed: 17 March 2023

    8.0
    enjoyed my stay in Mercure Gold
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 2 nights
    • Submitted via mobile

    the toilets get smelly quickly and the stench can linger in the room for awhile.

    convenient. near amenities. good location.

    Stayed in March 2023

  • Reviewed: 16 March 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    The only issue i had was the hot water which took a lot of time to come by, and was not very hot. The room was not that sound proof so you could hear people talk outside.

    Everything was well in the hotel. The place was very convenient with supermarkets and transport services available just a few meters away. Room was very clean.

    Stayed in February 2023

  • Reviewed: 16 March 2023

    7.0
    hotel need serious attention for impoment
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 1 night
    • Submitted via mobile

    noisy air condition, outdated carpets , basic breakfast ..

    Stayed in March 2023

  • Reviewed: 15 March 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The staff who were doing their job were fantastic and very accommodating and helpful. There were 2 staff who approached our group to "help" arrange our outings as a way to save us money but turned out to be a bit of a scam. Avoid taking up these offers at all costs.

    The location wasn't central but it was a close cab ride to many central locations. Many food locations nearby. The shuttle services available were convenient but limited to only 2 times a day.

    Stayed in March 2023

  • Reviewed: 15 March 2023

    8.0
    Enjoyed my stay for 3 nights . Recommended for Business as well as pleasure trips
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 3 nights

    The roof top restaurant could be made a bit better . Swimming pool is just a small pool , for show . Gym is in run down state . But I guess no one would use gym .

    Rooms were very clean . approachable place . Close to La mer beach . Very friendly staff . Great place to saty for a business visit

    Stayed in March 2023

  • Reviewed: 13 March 2023

    8.0
    food was good for breakfast
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 3 nights
    • Submitted via mobile

    front desk staff was unprofessional. we suppose to check in at14:00 and we went 14:30 , front desk staff said it’s going to take 15 min because they are preparing the room but it took more then 1 hour . but whenever I ask how long this take . he said just 10 minutes sir 😂. I had visitor and I got call from front desk while my guest was sitting that they are going to charge me for visitor . so unprofessional

    place was nice and clean . cleaning staff was excellent.

    Stayed in February 2023

  • Reviewed: 11 March 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Sink was not cleaned properly No USB charging ports

    Great location with some affordable local restaurants around Shaidu at swimming pool was helpful

    Stayed in March 2023

  • Reviewed: 9 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Too loud music during night Can`t sleep until music stops around 3 AM

    Good price

    Stayed in March 2023

  • Reviewed: 5 March 2023

    8.0
    overall ok
    • Business trip
    • Family with young children
    • Superior Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    bath room had smell which is I believe some gutter pipe issue , staff came tried to clear but it was coming back again and again

    large room

    Stayed in March 2023

  • Reviewed: 24 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 5 nights
    • Submitted via mobile

    All great

    Stayed in February 2023

  • Reviewed: 21 February 2023

    8.0
    Great central location and very clean comfortable rooms.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Friends who came to visit had to give their ID and was rather annoying.

    Central location with Supermarkets and cafes next door.

    Stayed in February 2023

  • Reviewed: 20 February 2023

    9.0
    perfect stay
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 7 nights

    I cant complain about anything.

    i enjoyed my stay. i recommend it. nothing to complain about. rooms are big and spacy. comfortable bed with many pillows. staff is very helpful and polite. was a perfect stay.

    Stayed in January 2023

  • Reviewed: 19 February 2023

    9.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The towels of bath is very old , I received one of towels with holes, it mean expired. But the cleaning services in room is very good. Thanks true

    Hotel team work is very good special in reception Anish . There's alot of fun in hotel special in the Roof Restaurant, the food is very good & hosts is very good special Ms. Lana.

    Stayed in February 2023

  • Reviewed: 16 February 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 10 nights

    location is far from metro.

    Stayed in January 2023

  • Reviewed: 16 February 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights

    Seems a bit old, but still comfy

    GReat service

    Stayed in November 2022

  • Reviewed: 16 February 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Great location, fantastic and very spacious room, attentive and welcoming staff. My stay couldn't have been better!

    Stayed in February 2023

  • Reviewed: 16 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The location is close to everywhere .Direct response from staff very cooperative . Large parking space compared to other hotels.

    Stayed in February 2023

Showing 1 – 25

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