my room smelled of smoke. I wish there could have been a way to properly freshen the room up.

although the facilities are quite old now. There is a good sized pool and great gym. I used the executive club for breakfast and some other times when i needed to get some work done.

Stayed in February 2023

over crowded during breakfast

central

Stayed in March 2023

breakfast was busy and waiting could do with improvement

wifi was good ,the meto was very close

Stayed in March 2023

Street noise.

The hotel is very close to the metro station Emirates Towers. 2 stations to Burj Khalifa and Dubai Mall and 6 to Mall of Emirates. In front of the hotel is the Museum of the future! The room is large and the bed very comfortable. The breakfast is pretty good. Inside the hotel you have a nice Italian restaurant and a nice bar ! Nice swimming pool but not too many pool chairs for the number of customers. Good wi-fi !Good taxi service!

Stayed in March 2023

The staff for the breakfast is not enough, they need more waiters

Stayed in March 2023

Hotel’s wifi was very poor to inexistent I was not able to do anything w my phone until I paid extra for internet. beds are very old hurt my back the whole stay. restroom was clogged i had to ask for maintenance to fix it. property needs to work on updating the rooms. it felt like early 2000 being there.

i liked that it was walking distance to shops, stores, restaurants and banks…..

Stayed in March 2023

I was back here 15 years ago, the name was CROWN PLAZA HOTEL until two weeks ago... and the "new" name was a surprise at arrival. New is the name only, no improvements and no make up so the hotel looks very aged. Now my list: at arrival after midnight I found the room was in a smoking floor and smelling very bad, I went back to the desk and obtained a non smoking room as it should have been according to my reservation but I have been waiting half hour for the luggage coming escorted from the first room; there are 3 elevators only so the waiting can be long at busy time... the furniture and the carpets are aged as said so the rooms smell; the pool is really old like the hotel and the area looks dismissed, bad gardening and no care on the paint maintenance; the breakfast is not good i was expecting, second day i found noodles heated so much times to result quite burned for example. I'm pretty sure I'm missing several other leaks but I think you have a picture of the situation... I hope the new owner will invest for a massive make up otherwise prices must be reduced a lot to become again a reasonable accommodation.

The hotel is at a reasonable walk distance from the metro station, and it offers a nice view just in front of the museum of the future.

Stayed in March 2023

1. I did not like the behaviour of the person handling the sauna facility. I went to use the steam room and later found that it was so burning on the skin as the temperature of the steam was very high. So, I asked the attendant there and his response was "are you using it for the first time? This is how the temperature of the steam room stays". I have stayed in many 5 star hotel chains in the world as I work with airlines fuel industry and have used plenty of sauna facilities. There is always a temperature controller outside the steam room to adjust the temperature. But when asked, the reply came in a rude way that "this is how it is" and he left. Later, I went to use the sauna room and that was satisfying. After some time, one more guest complained the same. His hand got burned by the steam room and he was showing it to the same attendant there. They told the guest that they didn't know how to control the temperature so they would call the technician and will get the temperature set by tomorrow. But, the very next day, it was still the same. 2. My mother, she was using the sauna facility for the first time. I found that no female attendant was there to handover the towels or to help someone in the sauna facility. The female sauna was completely empty. My mother went inside the sauna facility herself. Later, I asked the male attendant to at least check whether everything is fine inside the female sauna. He said, sorry there was one female attendant and she had gone to attend a customer for a massage session. When asked to call someone to check upon my mom for a second. He gave me a very bad look and said, "everyone who comes to this hotel knows how to use steam and sauna facilities". So no options left, my father went inside the female sauna to check upon my mother. 3. When asked for extra bedding, they took more than an hour and numerous calls to put the extra bed.

Booked for 2 nights in the executive Suite. Checkin was smooth in 5 mins only. The lady at the counter (from Turkey) prepared everything so quickly and handed over the room keys with all the details of the lounge services. Complementary lounge service was given to us with high tea and cocktails. The staff is always smiling, humble and helpful for your needs. I forgot the name of our attendant on the 17th floor lounge, he greeted and welcomed us. He was from Mumbai. He made sure everything was in accordance with our needs the next day in the lounge. At the dinner table, Shreya from Kolkata helped us to get the laccha paranthas from the chef as a suggestion. When we were checking out, our cab got lost and didn't come to pick us up. The hotel person standing outside (from Pakistan) immediately arranged their hotel car to drop us at the airport. As our flight was in the morning so we skipped breakfast, but they arranged big Indian vegetarian food boxes with fruits. So, I am happy that the hotel is keeping attendants from various countries to understand and to cater the needs of a customer. The hotel location is in front of the Museum of the future and it highlights the location that gives a great view from the swimming pool.

Stayed in March 2023

I select the Hotel and location because i have been in this Hotel 2 times and in Crowne Plaza in Deira. I select this hotel for my spouse and daughter to stay for 8 days, the room did not reach the expectation. The Hotel look never been renovated. I do have 10 years Hotel management Experience with ANA and Fairmont Hotel in Washington DC.

I like the location. The Housekeepers are great and friendly.

Stayed in March 2023

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Stayed in March 2023

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Stayed in February 2023

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Stayed in March 2023

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Stayed in March 2023

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Stayed in March 2023

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Stayed in February 2023

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Stayed in March 2023

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Stayed in March 2023

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Stayed in January 2023