Executive lounge is poor in terms of quality and diversity of products proposed.

Friendliness of the staff.

Stayed in June 2023

but finding taxi in the evenings was very difficult even for staff Check in staff was not efficient

Location good check out staff very efficient Breakfast was not used but expensive and time consuming A la carte breakfast should be made possible Ambience great

Stayed in June 2023

Hotel should provide more or flexible timing for families especially having small kids for complementary trip to Dubai Mall/Burj Khalifa or others too.

I like the breakfast and hotel amenities

Stayed in May 2023

all goood 👍🏼

friendly staff

Stayed in May 2023

Breakfast was excellent.

Stayed in April 2023

House keeping services

Breakfast

Stayed in May 2023

Very poor house keeping services

Stayed in May 2023

The kitchen equipment were old, you really couldn’t use the pans or other stuff, because they were old (you don’t want to use an old and scratched telfon pans). The dishwasher was broken, we asked them to fix it, and they did replace it, but, why it wasn’t checked before we check in? In general I think the eye for details wasn’t there. They replaced the dishwasher, but the whole kitchen was dirty and blood stains were around, they didn’t clean it and we had to call for it. They would clean the bathroom, but do not add new toilet rolls and you should call and ask for it. Same with soap from dispenser, tea or coffee supplies. They would immediately do it when you ask, but a group that running a five star establishment, and manages apartment, you would expect more desire for perfection and pleasing their customers.

The location is great! easy access to Oud Metha road that allows you to get to all locations you might want to go easily. The building itself was good, very nice swimming pool. We didn’t use hotel’s swimming pool snd used the one for the hotel appartement, which was always empty snd we had the entire pool for ourselves. The kitchen was good enough for our two weeks stay. The breakfast was nice, staff there serving breakfast were really good, and there were plenty of things to eat and try. The hotel staff were really attentive, and always around to help. The view from balcony was amazing! The whole family enjoyed the time in Dubai and didn’t want to leave!!

Stayed in May 2023

House keeping.

Good breakfast. Good location.

Stayed in April 2023

All Good

Location

Stayed in May 2023

The were some music all night long at the first night. Probably they organize some event in the inner yard. WiFi was not so fast. Very limited sorts of beer in the pub.

Good location near the airport. Good breakfasts. Comfortable room. Very clean. Good Indian restaurant at the first floor.

Stayed in May 2023

location

Stayed in March 2023

N/a.

All perfect, loves to stay here and strongly recommend for travelers to stay here. Thank you!

Stayed in April 2023

breakfast variation

very well organized and in perfect location close to everywhere in Dubai downtown and famous malls

Stayed in February 2023

Irish bar was smoking and therefore children were not allowed, so our only option was the pool bar / food.

clean, nice room, good breakfast, friendly staff.

Stayed in April 2023

Food and hospitality of staff..especially Islam who served in the restaurant and floor manager from India were exceptional. The food need a special mention

Stayed in April 2023

Dinner ended at 10:30Pm but at 10Pm they already started with taking away food and cleaning the buffet.

Very nice staff, great food (breakfast and dinner) and nice clean rooms. We had an overall great experience in this hotel.

Stayed in April 2023

Loved the property. Very clean. Staff were friendly. Breakfast was delicious. Lots of daily events and entertainment. Starbucks on-site. Great facilities. Will stay here again for sure.

Stayed in March 2023

Music from courtyard.

Breakfasts were very good. Bed were very confortable. Very clean also.

Stayed in April 2023

The telephone in the living room wasn’t working but in the bedroom it was.

I loved the customer service ! The staff were so caring ! I travelled with three kids all under the age of 3 and all the staff were so attentive towards my kids and made an effort with them. They would let me take my food to my room instead of sitting in the restaurant. The location isn’t the best, it’s not near the metro unless u walk for 10 mins but we had small kids so we would get taxi and the staff at the front were very good. They would get us a big taxi ASAP and really cared about people at the hotel. We booked an apartment and it was the perfect size for us. The second day we came back to find fruit on our dining table which was so sweet. Basically if u don’t mind getting taxis then this hotel is brilliant, if u want to get the metro then find something closer. Right behind the hotel is a supermarket with everything inside. We are from the UK and found most brands there. We had Papa Johns and McDonald’s next to us which was 2 mins walk (not even that) and Starbucks next door.

Stayed in March 2023

I was actually trying to book for the hotel. It's my first time in the apartment. The website confused me. I thought I booked for the hotel but I was surprised to know I booked for the apt. So the website is a bit tricky.

room

Stayed in March 2023

old and dirty carpet in room, soft mattress, loud club music during nights, Arabian breakfast

nice staff, good pool and gym

Stayed in March 2023

Staff response rate

Breakfast

Stayed in January 2023

Some noses from the neighbouring rooms

Room, services and breakfast

Stayed in March 2023