Keep service on the same level

Everything was exceptional - check in, room space, linnen, towels, maid service, check out, breakfast and dinner. Especially I would like to thanks to the staff who provides service of baggi, order taxi, they are so kind and attantive. Pool is arranget thus the most of sunbeds are under shadow of the palm`s trees, hotel has 1,5 km long beach. The territory is huge for Dubai`s hotels and covered by trees, greens. That was amazing stay.

Stayed in April 2024

We had a slight problem with our room. We booked what is called a double double room described as having 2 large double beds. We were a family of 3, myself & husband and our young daughter. We were given a double room with 2 queen size beds each made up with one pillow on them, clearly a sign bed was big enough for one person! When we went to desk to ask about this we were told that is there double double room! We were obviously not happy about this and I have to say the 2 people we spoke to were not very helpful to us and we were extremely disappointed in them considering how lovely the staff are. She (manager at desk) told us this is there double double room & beds were correct & will give us an extra pillow! (She even agreed it was a queen size bed & not a large double!)she couldn’t move us as hotel was completely full! This was definitely not the case as we had been told by another member of staff earlier hotel was not full. Eventually she gave us another room!! But it was exactly the same size & still 2 queen beds!! We got extra pillows (eventually) and just had to accept this room! We were really disappointed in how this was handled, we have been to this hotel a few times before and never had issues. All we wanted was a room with what we booked as described… with 2 large double beds!!

The grounds of hotel are beautiful and pools are fantastic. Staff are excellent,also great to be able to got into drift beach for the day(although they now charge hotel guests for sunbeds) A great choice of restaurants with lovely food.

Breakfast was fabulous - so many choices, all fresh and delicious. Concierge was so kind in arranging our car to airport and making a booking fir our dinner - he even arranged for us to have a special table adorned with flower petals - very romantic!

Unfortunately, the Location is quite bad because of the huge constructions all around plus the bridge, which is very noisy. Also, we are not satisfied with the Employees, They seem to be not interested in taking care about their guests and many times , also in your restaurants, or by the pool, we had to please them to pay more attention. The service is quite bad as well but great thing is that the food was amazing.

Very beautiful hotel, Nice beach, Beautiful restaurants, Clean rooms.

The hotel is quite long, so would need to use buggy frequently

Very clean Good location

Beautiful not high rise

Food quality is Not Good (breakfast, Pool, and beach Resturant) Pool Area is crowded

The Hotel is excellent overall, Staff are Amazing They really try their best to meet your requests. Room is well insulated and quiet

There is a bit of building noise around at the moment which is unfortunate, but you can't hear it in one of the main pools and our room was wonderfully quiet. It definitely wouldn't stop us staying again but something to be aware of. It is Dubai after all - it's a city resort ultimately, and not something you can completely escape anywhere in the city!

Fabulous facilities, incredible staff, and wonderful rooms. We had a really great break and can't thank all the staff enough - Angelo who helped us book restaurants, yoga, and was wonderful the whole stay, everyone at the breakfast every day, Suvin at the beach, amazing housekeeping, and all the staff at the restaurants and Residence. We stayed in the Residence and Spa which is a beautiful bolthole. You can use all the facilities of the other parts of the hotel but also have your own section of the beach and pool, so definitely the one to choose if you have the option. All the restaurants were great - particular shout out to The Beach Bar and Grill and STAY at O&O The Palm (we took the free boat over) which were incredible. But you can't really go wrong with any of the places - they were all delicious. It's a beautiful place to stay - we would completely reccommended.

The noise from the nearby building work was very distracting, particularly when by the adult pool and on the beach. I do think that the hotel should have made this clear on their website so that guests would have been aware before they booked. We would certainly have gone elsewhere (as would many others we spoke to) had we been aware of this Not able to get to room at the time in the afternoon we were told we could.

Everything

Nothing

Every thing

Price of alcohol and food.

Pool area outstanding. Good size room. Fabulous location. Helpful staff.

The room keys stopped working daily!

Lovely building and grounds

Everything was pretty amazing. The price for the hotel is quite high, but it really is exceptional.

nothing really -

very gentle place to be - staff genuinely caring, very well trained. The place is delightful.

There is a need to invest in a property improvement plan. Due to developments in the surrounding area, the beach is more of a lagoon than open sea.

The resort is well located and spacious with a beach, pool, sporting and green spaces. A great choice of activities and does not feel busy. There was great service from Anna in Guest Experiences who was proactive in finding a solution to our concerns. Also the concierge manager was very attentive. Great quality and choice of breakfast.

Nothing :)

It was the best hotel we have ever been to. The breakfast is wonderful in all restaurants, the food was delicious, the service was extremely helpful, the territory was extremely neat and beautiful, the hotel was very neat, cozy, beautiful, a wonderful place.

Wide, Clean, excellent Location

The friendly staff and immaculate property and gardens.

The resort is surrounded by construction sites which are working 24/7. The noise from the construction works was constant. Also, the noise from the 'party boats' that moor up near the resort was extremely loud.

Good service

The resort was extremely busy which made breakfast and dinner service a bit chaotic at times.

One & Only service was excellent

Nothing

Fantastic in everything !!!

Everything was perfect !

Location , very clean , amazing food and servis :) Very kind personal :)

Nothing to say

Everything

Great location, well established property and gardens. Classic.