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  5. Reviews of Pullman Dubai Downtown

Reviews of Pullman Dubai Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Marasi Drive, Business Bay, Dubai, United Arab Emirates

#269 of 618 hotels in Dubai

Guests' Choice

Review Score

Based on 1630 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    9.0

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.3

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 2, 2025

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Superior King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Lovely rooms

    Stayed in August 2025

  • Reviewed: August 30, 2025

    9.0
    Nice comfortable and friendly staff
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Clean , staff were friendly , helpful & knowledgeable

    Stayed in August 2025

  • Reviewed: August 29, 2025

    9.0
    Nice view from the 10tg floor in the Burj Khalifa view room
    • Leisure trip
    • Couple
    • Executive King Room with Burj Khalifa View
    • Stayed 1 night
    • Submitted from a mobile device

    The pool isn‘t as nice as it seems on the pic, but ok!

    The staff: helpful and very attentive We didn‘t eat there, but brasserie looks very nice

    Stayed in August 2025

  • Reviewed: August 26, 2025

    8.0
    Perfect for what we needed
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Spare bed was extremely hard and you could feel springs

    Was perfect for location and clean

    Stayed in August 2025

  • Reviewed: August 26, 2025

    8.0
    Perfect for what we needed
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The spare bed was extremely hard like sleeping on springs

    The property was perfect for what we needed.

    Stayed in August 2025

  • Reviewed: August 20, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Holding deposit taking 4weeks to pay back, should be immediate

    Great experience

    Stayed in July 2025

  • Reviewed: August 18, 2025

    7.0
    It’s a nice hotel for a short business trip.
    • Leisure trip
    • Family with young children
    • Superior Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Could be cleaner. Decor needs to be updated.

    Staff was helpful & friendly. Good location.

    Stayed in June 2025

  • Reviewed: August 17, 2025

    8.0
    Very good experience all in all, definitely recommend and would for sure come back.
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 5 nights

    The rooms proactive maintenance seemed to be lagging the standard set by the rest of the hotel's services. Had to call for the sink drain to be unblocked and for the not working coffee machine to be replaced. However, both issues we dealt with and resolved immediately.

    Staff were very friendly and helpful. The food was excellent. Good location providing reasonable and convenient access to all parts of Dubai.

    Stayed in August 2025

  • Reviewed: August 16, 2025

    9.0
    Great Value and Exceptional Hospitality
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Exelent location! The hotel is clean and well-maintained, offering great value for money. The staff is truly excellent—friendly, helpful, and welcoming! During our stay, my child wasn’t feeling well, and the staff showed such kindness—they asked about his health every day and made sure we had everything we needed. Their care and attention made a big difference for us.

    Stayed in August 2025

  • Reviewed: August 16, 2025

    8.0
    Great staff, stylish hotel, and excellent breakfast—but not very family-friendly, with misleading room setup for four an
    • Leisure trip
    • Family with young children
    • Superior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    • Booked a room for four, but only got a couch instead of proper extra beds (the couch wasn’t even mentioned as a sleeping option) • Pricing was confusing: it said children stay for free, but the rate doubled when adding them—felt misleading • The room clearly wasn’t designed to sleep four people comfortably • Mold in the bathroom, which should be removed for hygiene reasons • Overall, not very family-friendly for those traveling with young children

    • Very cool outdoor area, perfect for relaxing • Friendly and welcoming staff • Excellent breakfast buffet with great variety and fresh options • Modern and stylish hotel overall

    Stayed in August 2025

  • Reviewed: July 31, 2025

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    First of all, I’d like to thank everyone in the hotel for making my stay very comfortable and pleasant, the staff on reception were so friendly and welcoming, always willing to assist me with great smile The restaurant was clean, the breakfast was delicious and diverse with many cuisines, chairs and tables were comfortable and the staff were so helpful and always looking forward to help me The swimming pool was clean, big and deep enough to enjoy swimming, as visiting in summer, the pool was located in a place where the sun won’t directly hit you after 2:00 pm, avoiding sunburns and enjoying the pool to the max The hotel is easily accessible by public transportation, buses are available in the area taking you directly to the metro station, close enough to Burj Khalifa, in good weather conditions you can walk for only 20-30 mins to reach Dubai’s most attractive area, or you can just take an Uber for almost 25 AED.

    Stayed in July 2025

  • Reviewed: July 28, 2025

    8.0
    Lovely hotel
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Both nights the music from the nightclub in the building disturbed our sleep until the early hours

    Staff are all great from the front door , reception & Ann from the executive lounge.

    Stayed in July 2025

  • Reviewed: July 27, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, spacious room. Lovely staff especially Mark at reception. Great value for money

    Stayed in July 2025

  • Reviewed: July 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 4 nights

    The hotel is close to the Busines bay - walking distance to the mall of Dubai and Burj Khalifa. Very clean, helpful staff and reasonably priced

    Stayed in May 2025

  • Reviewed: July 23, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The room was connected to the neighboring room by a door, and unfortunately, we could clearly hear our neighbors l, even when they were just talking or using their phone. This lack of sound insulation was a bit disturbing at times.

    I had a very pleasant stay at this hotel everything was clean, comfortable, and well-organized. The staff were friendly and the location was great. Overall, a very good experience. The only downside was the noise between rooms. Our room was connected to the neighboring one by an interior door, and unfortunately, we could hear the neighbors clearly whenever they talked or even when they were just using their phone. I assume the connecting door was the reason for the lack of sound insulation. Other than that, I would definitely recommend this hotel and would stay here again.

    Stayed in July 2025

  • Reviewed: July 22, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Deluxe King Room with Canal View
    • Stayed 2 nights

    nothing

    location

    Stayed in July 2025

  • Reviewed: July 21, 2025

    8.0
    Very good value for money, central in downtown Dubai area.
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Clean, central and very attentive and supportive staff. Walking distance to the mall of Dubai. Our room was upgraded at check in and include lounge access with happy hour and afternoon tea. Also free shuttle to link with the shops and public transport

    Stayed in July 2025

  • Reviewed: July 18, 2025

    7.0
    Interesting
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything very expensive. Breakfast alone for 2 adults and a child at the hotel was going to cost NZD$120 a day!

    Location

    Stayed in July 2025

  • Reviewed: July 15, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    I love the service at pullman hotel downtown Expecially the house keeper Virginie ,she is very nice.

    Stayed in July 2025

  • Reviewed: July 14, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Since it is located in the business bay, you have to be mindful of the times when you are leaving from the property or coming back to it, to avoid getting stuck in the traffic during peak hours.

    Located quite close to the downtown. Very clean, helpful staff and reasonably priced. Walking distance to convenience store, some restaurants and other local facilities.

    Stayed in July 2025

  • Reviewed: July 8, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast lacked healthy and natural food options, which was a bit disappointing

    Stayed in July 2025

  • Reviewed: July 5, 2025

    8.0
    Satisfying
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Too crowded roads

    Food staff and room

    Stayed in June 2025

  • Reviewed: June 22, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Canal View
    • Stayed 1 night
    • Submitted from a mobile device

    The view

    Stayed in June 2025

  • Reviewed: June 2, 2025

    8.0
    Very Good
    • Business trip
    • Couple
    • Superior King Room
    • Stayed 14 nights
    • Submitted from a mobile device

    All good

    The location and atmosphere

    Stayed in May 2025

Showing 1 - 25

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