Crescent West, Palm Jumeirah, Dubai, United Arab Emirates
#60 of 618 hotels in Dubai
Guests' ChoiceBased on 1341 hotel reviews
9.1Cleanliness
9.4
Comfort
9.5
Location
9.2
Facilities
9.4
Staff
9.2
Value for money
8.7
Free Wifi
9.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 6, 2025
Bartosz
PolandEverything perfect
Stayed in September 2025
Reviewed: September 5, 2025
Fatima
United Arab EmiratesNothing
Luxury and very clean room
Stayed in August 2025
Reviewed: August 31, 2025
Sharon
United KingdomItalian restaurant very expensive what it was! Marketed as high end but looked and felt like any basic Italian restaurant anywhere. Food and drinks very pricey for what was being offered. Same thing with the Italian restaurant next door in the Kempinski property.
Beautiful rooms and hotel overall. Very friendly and helpful staff - waiters, cleaners, spa and pools/ beach, doormen, bellboys. Japanese restaurant very good value and delicious food and drink.
Stayed in August 2025
Reviewed: August 31, 2025
Balqees
United KingdomWhat a hotel! Amazing from start to finish, the staff really looked after us. Spectacular room, we had the premier garden room.
Stayed in August 2025
Reviewed: August 31, 2025
Nicolae
RomaniaWe were accommodated for the second time at this wonderful hotel where you feel like in a palace. This time we chose to celebrate our 25th wedding anniversary in this special hotel. Everything was superlative and we want to especially thank Mr. ADIL at the reception, a special person who made our stay like a dream. We will gladly return to this wonderful place.
Stayed in August 2025
Reviewed: August 31, 2025
Nicolae
RomaniaWe were accommodated for the second time at this wonderful hotel where you feel like in a palace. This time we chose to celebrate our 25th wedding anniversary in this special hotel. Everything was superlative and we want to especially thank Mr. ADIL at the reception, a special person who made our stay like a dream. We will gladly return to this wonderful place.
Stayed in August 2025
Reviewed: August 30, 2025
Shawn
AustraliaRoom was fantastic , breakfast was incredible location was great the staff were so friendly , this hotel is an absolute stand out its amazing !!
Stayed in August 2025
Reviewed: August 29, 2025
Nadia
United KingdomNothing.
Everything! Raffles was a dream come true. I felt so lucky to stay there. If you choose a hotel on the palm then this is the one. There are many to choose from but this one stands out from the crowd.
Stayed in August 2025
Reviewed: August 25, 2025
Tetiana
UkraineI like everything!
Luxury is everywhere, very clean and beautiful, big and fantastic decor in the room, luxurious 🥰🥰🥰
Stayed in July 2025
Reviewed: August 25, 2025
Morgan
United KingdomNothing - everything is amazing! I didn't have the breakfast, accept from on 2 occasions - maybe a few more varied options!
Wow! what can I say, another amazing stay at Raffles The Palm Dubai. I recently stayed here for the first time in May for 2 weeks and fell completely in love with the hotel, so much so I recently just stayed again for another 2 weeks in August. From the moment I arrived, I was greeted by the same friendly faces that I saw in May! Check-in was a smooth and easy process like before and my room once again was amazing. Being a solo female traveller, Raffles is somewhere I feel safe, the staff members at every ounce of the property are nothing short of amazing, kind and friendly and will make sure all of your needs are met with the highest form of professionalism. The pool is very large and is surrounded by families, solo travellers and couples etc. The hotel has a lovely restaurant 'Piatti by The Beach' and again the staff and food are amazing. Raffles is in a perfect location on the palm that is quiet and peaceful, yet despite all the ongoing building and construction, remains very quiet. A perfect location and very easy to get around whether that being DT, Marina, Business Bay, JBR, other parts of the palm. The hotel always smells amazing, and HK on the 4th floor are always so polite and friendly and will always do an amazing turndown service in the evening. The room and hotel are always very well maintained, including the beautiful gardens, water is provided regularly and always fresh towels and the bed is very comfortable. Raffles as a whole, has an amazing feel, so if you are looking for a solo and family friendly hotel, Raffles is your place - you will not be disappointed!
Stayed in August 2025
Reviewed: August 25, 2025
Ali
United StatesExcellent property with trained staff. Unique design rooms and interior.
Stayed in August 2025
Reviewed: August 19, 2025
Vugar
AzerbaijanWe liked everything.
Great hotel, luxurious, very beautiful. We had a room with direct access to the garden and right next to the restaurant where breakfast is served, which was very convenient. Next time we will definitely take this type of room. The cleaning of the rooms, the service and everything was top notch. The breakfasts were excellent, a large selection of food and sweets. We spent a great few days. Unforgettable.
Stayed in August 2025
Reviewed: August 18, 2025
Tony
North MacedoniaGreat breakfast with ample options of food
Stayed in August 2025
Reviewed: August 18, 2025
นามภูมี
United Arab EmiratesVery nice room and service
Stayed in August 2025
Reviewed: August 16, 2025
Jasbir
United KingdomNothing at all
Everything was amazing
Stayed in July 2025
Reviewed: August 15, 2025
Gavkhar
RussiaFantastic place to have a rest😘
Stayed in August 2025
Reviewed: August 12, 2025
Gareth
South AfricaNo dislikes
Stunning luxurious setting Beautiful pool and pool area Spacious rooms beautifully appointed
Stayed in July 2025
Reviewed: August 11, 2025
Luke
AustraliaNothing everything first class
Wow just amazing from the moment you arrive the staff are amazing, Dubai is an amazing city so clean and welcoming people are extremely friendly, The place is world class will definitely be going back.
Stayed in August 2025
Reviewed: August 11, 2025
Giuseppe
ItalyIt was really crowded and noisy. A lot of families with kids (we have kids so I understand, but we were on a couple weekend). After 10 am you will have to wait in line 10-15 min to get seated for breakfast, and when you seat it is very loud and crowded (go before 9am!). The quantity of food was good, the quality not as much. The pool also becomes quite crowded and noisy during the peak hours (but nobody was using the beach due to the heat in this period). Some staff members lack some attentions that you would expect from an hotel of this caliber. Two examples: 1. I was refused by a receptionist called Abdulrhaman a two hours extension in the check-out time without even trying to give us any alternative, or proposing to leave the luggage and use the hotel facilities for teh day (which is what we did at the end). 2. At the pool bar, the bartended almost didn't serve us a drink becasue we didn't put money upfront during check-in in our account. The hotel apparently does not allow to settlle the expenses at check out, which is a policy that I have never encountered in hotels of this category. Small things, but not acceptable in an hotel of this sort.
Very good position if you like staying at the Palm, a bit away from the other attractions of the city, but it is a matter of personal choices. The hotel is very romantic. The rooms are very large and elegant, with all you can expect from a 5 star hotel and even more. The pool and the beach are beautiful. Everything was very clean, very good housekeeping service.
Stayed in August 2025
Reviewed: August 10, 2025
Maeve
United Arab EmiratesBreakfast was amazing - maybe the best buffet breakfast in dubai. Facilities in general were excellent - gorgeous indoor pool. Club lounge had nice food and good drinks selection with good catering for gluten free. Hotel lobby is stunning!
Stayed in June 2025
Reviewed: August 9, 2025
Buddy
Switzerland- nothing
- Very impressive Hotel, looks so beautiful everywhere. In and Outsite. - super friendly staff ( especially Gerald and Ola) - nice breakfast - good pool and beach
Stayed in August 2025
Reviewed: August 8, 2025
Sofia
RussiaBreakfast is not nice, carpets the rooms so dirty… when the child was walking on the carpet all his legs became black from dust!!!!
Location, view, pool, beach, inside interior
Stayed in June 2025
Reviewed: August 6, 2025
Othmane
MoroccoA big thank you to Sameera from the security team! I had lost my laptop in a taxi that brought me from the airport, and thanks to him, I was able to recover it. Sameera was extremely professional, helpful, and genuinely kind. Truly appreciated!
Stayed in August 2025
Reviewed: August 3, 2025
Dilesh
United Arab EmiratesThe best
Stayed in August 2025
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content