the hotel is not a full 4 star hotel, as it was a hotel next to the Swissotel but under the branding of Swissotel

great location

Stayed in February 2023

need to improve especially new furniture as its so old

not bad , but old furniture

Stayed in March 2023

there’s no way you can find a way taxi , no facilities at apartments building. overall the apparent is old.

staff very friendly but they suffer from the shortage of manpower.

Stayed in March 2023

check in process is too lengthy, reception is always crowded. we were in the hotel by 2pm but checked in at 3:30, the receptionist who processed the check in was basically the supervisor who later left the desk and he had no courtesy to tell us that he is leaving and we had to stay in queue again. the apartment was on the 4th floor facing the main road which is too noisy at night and we couldn’t sleep

close proximity to Dubai Mall, close by coffee shops, restaurants, pharmacy and supermarket

Stayed in March 2023

Very comfy beds and big room. Nice view. Good breakfast. Walking distance to Dubai mall, Burj Kalifa and Water fountain. Helpfull staff

Stayed in February 2023

Room and bathroom a bit small

Good location, close to Dubai Mall. Nice outside swimming pool, breakfast withgood ambiance on terasse

Stayed in March 2023

No shuttle to Dubai mall from the hotel.

The location was perfect.

Stayed in March 2023

Nothing. No complaints

The location is the best. Everything is very inconvenient. Price also reasonable.

Stayed in March 2023

The linen needs to be changed, curtains need to be fixed

Stayed in March 2023

Noisy bedrooms because of the insufficient window quality

Big and comfortable apartment. enough chairs and tables for working and eating. good location, easy access to Dubai Mall and Burj Al khalifa

Stayed in March 2023

The price is expensive

Its a great experience and i would recommend again

Stayed in February 2023

I was given a twin room instead of the kingsize i booked, so had to repack and move rooms the next morning

The pool area

Stayed in March 2023

meetings room arrangement was too complicated

many options, but more improvement is better

Stayed in February 2023

the walls are thin and everything from the neighboring rooms or the hallway could be heard inside. also the balcony doors were impossible to be fully closed properly. the taxi transfer to the airport offered by the hotel is much more expensive than what you normally pay on your own.

the location - walking distance to the Dubai Mall and a short ride to the airport. the breakfast choice is excellent. in summary it's an average hotel with tasty breakfast and location to enjoy the Dubai fountain show in the evenings before sleep. don't expect much for this price in this location, but still a good deal for a short stay in the city.

Stayed in February 2023

music was playing till 4 am every night which would not allow us to sleep they wouldn’t clean the room properly

location

Stayed in March 2023

Nothing

Great location and big rooms

Stayed in March 2023

checking out process. we checked out early and still in dispute regarding the refund, no response from the hotel.

location

Stayed in March 2023

Host staff, breakfast cook

Location, facilities

Stayed in March 2023

Only one problem I encountered was It took me almost 1 hour to check in.Only 2 staffs are there in the desk.And some staff in the lower floor (health club) are not friendly and welcoming. I tried to pass by twice, to enter the pool area with my family,first I was stopped by a gentleman and asked first what was my room number then he told me to just use the access from pergolas restaurant to enter the pool.And later on that night one lady told excuse me Its closed already.I just asked if the pool area is still open so I can access the garden area the lady there was not even smiling. She told restaurant area is also closed now.Or maybe they were just very strict so I suggest there should be another easier access going to the pool and garden area from the hotel rooms not just to swim but get some fresh air.

Receptionist staffs are very respectful and accomodating specially Mr. Jordan. He listened and accepted all my requests. And the guest relations officer gave us an extra mile by reaching to our room and personally giving us gifts. I was impressed because not all the hotels that I have been to are doing this.After eating at Pergolas restaurant which by the way have a superb breakfast buffet I went down to the swimming pool and saw 2 lifeguards they are very friendly and greeting the guests with smile including me.

Stayed in March 2023

We stayed at the departments - building A- second floor. I’m my opinion it needs renovation. It is a little bit old.

Very nice location , very kind and willing staff

Stayed in March 2023

Taxi

Near to the city centre

Stayed in February 2023

Payment process. The refund taking a bit longer to come. Carpets are old and needs replaced.

Great location with nice restaurants under them. Their swimming pool is lovely and safe. I must mention the caring nature of staff there to look after your affairs. The payment methods, ways, process could be better. Still waiting for a refund. Am sure I will get it.

Stayed in January 2023

little dated in part. small pool

location is very good for Dubai Mall / fountains etc

Stayed in February 2023

breakfast (lot of food but not good and fresh)

staff

Stayed in February 2023