spa

closeness to Mall & metro

Stayed in March 2023

Suhoor option were limited and overpriced

Location is great… this is the 3rd time in 3 months i’ve stayed. Thanks for upgrade for the second time in a row.

Stayed in March 2023

Room seems a little smaller compared to the others I've stayed in but that is minor.

Convenient location. Excellent facilities. Amazing views. Excellent gym.

Stayed in March 2023

The pillow in the room. This is a repetitive comment at this hotel. The pillows are not comfortable at all.

Sameh at the reception was amazing and went out of his way to ensure our requirment are well taken care of. The guy was just FANTASTIC. Everything was almost outstanding.

Stayed in March 2023

the gym could use some updating. having to take 2 different elevators to get to the room.

access to the Emirates mall. nice roof top pool for tanning. room was big and comfortable

Stayed in March 2023

The room was so wet I don't know why?

Every thing was good

Stayed in March 2023

Some of the staff on the reception/concierge was extremely rude and disappointing. Rest of the staff of the hotel was very nice and helpful.

The location and the room was very good.

Stayed in March 2023

easy for move around and mall shopping

room excellent and Breakfast was nice and good food,

Stayed in March 2023

Have mentioned above took too long to get extra bed and few reminders.

Great location and comfortable but room service and porter service extremely slow. Had to call few times and remind for the extra bed even though i paid for it as was tired. Everything else was great pool people staff and especially in the morning got greeted by Ramadan front desk and highly recommend him and his professional demeanour. Overall a good stay.

Stayed in March 2023

Room was comfortable. Location excellent for shopping at the mall.

Stayed in March 2023

the smell of room was really unbearable,a kind of moldy moisty smell.we really at some point couldn’t be able to sleep.we complained and got another room which was the same,even my aunt who was staying in another room slept in mask on.the prices are really high.As for the shisha bar on the 5th floor,we got the bill even without asking us if we need to order anything before closing as we were kicked off and that was not a nice attitude at all expected from a 5 stars hotel. to be honest,i won’t stay again because i think with the money we have paid we could get better deal. i think there are many things they should work on to be on the 5 stars level.sorry for my honesty!

the location was amazing just into the emirates mall,very convenient.the staff was nice especially Alicia who was really kind to give us a late check out when we needed it and she was extreemly polite.the bed was very comfortable.

Stayed in March 2023

the check in is oddly placed on the 5th floor . I had to ask for an iron twice because they kept giving me one that doesn’t work ! not all electric outlets worked so that was very disappointing moving from one to another to figure out which one is functioning . not much of a view

location is Great !

Stayed in March 2023

getting taxi from the lobby

Well sized room, excellent quality furnishing and very quiet. Up to its own standard

Stayed in February 2023

The room smelled bad

location

Stayed in March 2023

The water pressure was a little weak.

Convenient location connected to Mall of the Emirates Nice and varied breakfast in the morning. Comfortable bed and pillows. Staff very friendly

Stayed in March 2023

cause the location was the best

Stayed in March 2023

Expensive

Location

Stayed in February 2023

we asked for the early checking. But when we arrived to the hotel ,the lounge access room was not ready and staff in reception, tried to give us normal room instead of lounge access room.

swimming pool, location,

Stayed in March 2023

The check-in was just satisfactory but no dedicated check-in for Club rooms. The Club Lounge was also just satisfactory although the staff there were very nice.

The location next to the Mall and the Metro was great.

Stayed in March 2023

Roof with pool and 360 views

Stayed in March 2023

The sofa bed was not in hood condition

The room was in good order, clean and neat. Night time was very quiet, which gave me good sleep and rest.

Stayed in March 2023

Breakfast was awesome and good value for money. The location is excellent directly connected to MOE which also has metro connectivity. Parking for the car was very convenient

Stayed in March 2023

Room was spacious and comfortable. Access to rooms is via a lift to lobby and another one to the room. Location is good at Emirates Mall with good connectivity to local rail network and airport

Stayed in February 2023

Nothing

The staff and the mall and room service

Stayed in March 2023