i was very disappointed because i already booked a room with breakfast included then i was told there that i have lounge access but not the restaurant buffet breakfast. i had to pay extra money which was not part of the plan

the room the staff were friendly

Stayed in March 2023

Very expensive food and drink

Breakfast excellent. Beach pools very good - good facilities

Stayed in March 2023

Porterhouse food was not as good as previous visits especially as so expensive..and did not like having to download menu to phone via a QR code

Good selection at breakfast buffet and good staff.

Stayed in February 2023

Staff were excellent

Stayed in January 2023

This is a family hotel - probably not the correct place for couples. It’s our second time here and we’ve realised that it’s a place for families with young children. We have not against children but it can feel overrun with bucket & spades on the beach or the breakfast room is a little crèche like. Some aspects of the hotel are now feeling a little tiered and could do with an update to maintain its 5* rating, alongside some of the more recent Dubai hotels. Bedrooms feel a little out dated - only one viable charging socket away from the bed, no real vanity mirror in the room other than the one that folds up from the desk, tiered soft furnishings. The bathrooms however remain top notch and don’t need an upgrade. The breakfast room is the other area that I’d focus on an upgrade and more modern breakfast foods should be made available - avocado, smoothies etc.

Architecturally the hotel is beautiful. It has an exotic resort vibe which for us is a lot better than some of the modern high rise style hotels in Dubai. The service was excellent, the staff very friendly. The Laguna beach bar is amazing - but it should be made clearer that adults can use the cabanas during their stay.

Stayed in March 2023

Opening and closing time of the beach was ridiculous. With pool only a bit better.

The spacious room was very comfortable and the bathroom design was impressive. The breakfast selection was also fantastic.

Stayed in March 2023

Clean, well organized, nice beach, water sports.

Stayed in February 2023

Should have designated areas for adults at the beach, restaurants etc. There were too many children, couples need quiet areas! There are no power plugs at the bed sides, not enough plugs around the desk area. Furnitures in the room were worn down. Sofitel brand quality beds/pillows which are used internationally were not present. The bed and pillows were not comfortable as we used to see in other Sofitel hotels.

Beach, location, Laguna beach bar, architecture, lobby area

Stayed in February 2023

I thought F & B was expensive, even for Dubai. A 330ml bottle of beer at around £14 rather curtailed any desire for a couple of rounds of drinks! When we checked-in (at a special premier check-in) the annoyingly over-enthusiastic check-in clerk tried to sell us a confusing meal package which was obviously designed to keep us on site. Whilst this might work for some, we had plans to be out with our son who works in Dubai, so we had to decline this quite firmly before we were 'allowed' to go! Had we just just come off a plane from another time-zone we might have succumbed though confusion; as we had just come in from a road trip from Oman we were not suffering from jet lag so were perhaps a disappointment to the agent. After our first drink at the Laguna Beach bar I signed for drinks. Bearing in mind the cost of the drink and that an 8% 'service charge' is automatically added I did not add a separate tip - and was pointedly asked 'how was the service' (not outstanding actually as I had to chase around to get the bill).

A massive resort hotel geared up for families who just want sun and sand and access to the Atlantis Aqua Park a few minutes walk away. Staff were always friendly and helpful and keen to please. We were in a 'club' type room with access to a 'premier room' for breakfast, with afternoon tea and evening drinks (which we never managed to go-to as we had other evening arrangements each night). Breakfast was a good buffet with coffee, cooked breakfast offered at the table. The afternoon tea, from 2pm, was good enough and after a decent breakfast was a fair substitute for an over-priced lunch at one of the many on-site themed eateries. Annoyingly a beer at lunchtime was chargeable but free in the evening - I suppose this is to protect their revenue stream. However, to be fair, they did not object when my (locally resident) son & g/f joined us for breakfast. The hotel is right on its own private beach so we didn't need to use the packed pool (it was UK half term week) and there were no shortage of sun loungers of towels. Just be aware that the hotel is right at the outside end of the Palm and that to get anywhere from it is at least 25 - 30 minutes; however taxis are one of the few things in Dubai that are reasonably priced. Also be aware that at certain times of the day, notably from about 4pm, taxis are in quite short supply at the top end of the Palm and we had to wait for 20 - 30 minutes eventually giving up on one occasion and ended up taking a private hire car which was one of several 'just waiting' at the hotel. More expensive than a local taxi (but actually not absurdly so). A nice hotel if a themed resort is what you want - I think I'd rather stay again at the Sheraton Jumeirah Beach as it's a bit cheaper but also closer to the main part of Dubai.

Stayed in February 2023

after specifically being told to collect our 6 year old from the kids club at an agreed time he was found wandering the pool area trying to find us. no induction or details taken for the outdoor activities which I find crazy. we offered to leave details with the kids club reception, they said it was not necessary. the inclusive breakfast is not explained as premier lounge on booking.com. it is below par, busy, under catered. drinks take so long they arrive after the food. no explanation on the choice available like eggs prepared to order I don’t expect a budget hotel breakfast and experience when I pay for a suite in a hotel like this the main breakfast which was at a cost was superb. Sun loungers always occupied and left empty. no one monitoring this.

beautiful property amazing room good check in and concierge staff

Stayed in February 2023

the service outside lobby and beach is missing

beautiful hotel with nice beach

Stayed in February 2023

We were told by staff there was no sauna/jacuzzi area in the leisure centre and when we finally found out there was on our last morning it was too late. We would have made use of it as it rained during our stay which was a bit disappointing but overall a great hotel def recommend

Overall stay was great

Stayed in January 2023

The receptionist have a rude attitude we booked a meeting room in advance the day of meeting they denied to give us the meeting room

Stayed in January 2023

In the men’s section of the spa the steam rooms (2) were both not working so my partner couldn’t enjoy the facilities.

Spacious rooms Convenient parking if renting a car Quiet location

Stayed in January 2023

Wi fi and television movies not enough choices . Hairdressers expensive.

Breakfast and all food excellent. Spa beautiful. Room and view fab. Beach lovely and Laguna beach bar 5 star !

Stayed in January 2023

lovely stay, enjoyed the beach and the spa very much. the hotel is beautiful and clean, and our double room was very comfortable.

Stayed in January 2023

I`ve been to many fine dining restaurants in the world, including Michelin star restaurants. The Laguna restaurant`s pricelist definitiely does not meet the quality and is very much overpriced! We took Octopus from the grill and it was totally overcooked. The prices for the drinks are really ridiculous - 4cl of Angostura rum costs 40 EUR for example. Glas of an average level Champagne 50 EUR... Haven`t seen it anywhere.... Pity!

Excellent location and views. The hotel facilities and room were perfect - very cousy, clean and we got an upgrade on our arrival, which was above expectations! The pool was very nice and the cleaning staff very friendly.

Stayed in January 2023

Reception staff not as inviting or helpful during check in.

location, facilities

Stayed in January 2023

the pool toilets

very good overall

Stayed in January 2023

There is no steam or jacuzzi for free

Staff, food and amenities were great

Stayed in January 2023

In one of the room , the shower was not working , had to phone twice to get it repaired For the price we are paying , the spa facilities should have been free

The facilities were good , we enjoyed the spa the staff was very helpful , specially Cecile and Gertrude

Stayed in January 2023

Big thanks to Salman,Tek,Ajith and George for making this stay a wonderful experience besides several dificulties.

Stayed in December 2022

quit

Stayed in December 2022

excellent resort with easy beach access - staff all friendly and helpful - great restaurant choices including laguna restaurant on the beach. Staff very helpful with early checkin after long haul flight

Stayed in December 2022