Parking for the apartments was always full so always needed to request to hotel for parking

The staff

Stayed in April 2024

Location and cleaning

Stayed in April 2024

Services were excellent. Location is great. Staff is good and helpful.

Stayed in April 2024

Parking is the main issue. Hotel should have dedicated parking for its customers. Very hard to find parking at combining mall parking area

Everything was perfect. There is no second question. One of the best hotels in Dxb and for sure will stay in future.

Stayed in April 2024

Nothing

Everything was perfect 👌

Stayed in April 2024

Missing* cleaning objects *coffe and water *Ac *

Stayed in April 2024

I had to ask for the fridges to be changed several times in both our flats. It was a bit disappointing because the food kept becoming rotten. But thankfully at the end it was all sorted.

The room are quite spacious and ideal for families. It's convenient because it's close to the Souk. There are many facilities such as outdoor playgrounds for the kids or supermarkets etc.. I liked the food at the restaurants for Iftaar. I will come back next ramadan.

Stayed in April 2024

Wifi are so slow

Breakfast is not good

Stayed in April 2024

Breakfast and wifi

Room and the kitchen

Stayed in April 2024

Pool needs improvement in terms of cleanness and size. Staff specially reception desk guys were not polite. Location is far from shopping malls. Internet was poor.

Room was spacious and clean. Housekeepers were very kind and responsive. Breakfast was good. Gym was good but its ventilation needs improvement.

Stayed in March 2024

excellent

Stayed in March 2024

The misleading statement that the apartment I selected "featured a pool with a view", which to me, meant an apartment with a pool in it. That was the basis for me booking the property. I was disappointed that I neither got a pool in the apartment, nor did I get a view of the pool from my apartment. All I could see from my windows was other buildings and roads! In spite of checking with the staff and with the call centre agent of Booking.com, I didnt get what I was promised through the description of the apartment. The second issue was the major attitude that the guy at the reception showed when I was checking in. There was no smile, no interaction (except for robotic requests for ID card, etc.). Very unpleasant first impression from a world-renowned property such as Hyatt! The third issue was that the apartment had no information cards on the room service numbers, menu cards, etc. Yes, there were the usual shower gels, shampoos, etc., but no slippers, bathrobes, etc. I mean, which international property wouldn't provide these? Another observation I made was that there was some sort of differentiation between hotel guests and apartment guests. It felt like the apartment guests weren't given the preferential treatment that the hotel guests got... or vice versa? Anyways, I didn't feel like I was valued when people asked me if I was in the apartments, and asked me to go to other counters or desks for assistance.

The property was spotlessly clean, most of the staff were very pleasant, the facilities in the property were easily accessible. The receptionist Pooja in the hotel side of the property was super nice and hospitable.

Stayed in March 2024

Breakfast was wonderful ,with so many options, specially the live cooking of omelette dosa crepe etc everything was good and the staff was very cooperative and always ready to help and provided all the items asked , room cleanliness also maintained well .overall I and family had wonderful experience and enjoyed the stay 😊

Stayed in March 2024

nil

Room and Breakfast

Stayed in March 2024

None

All

Stayed in January 2024

The master bedroom is too huge and sparse, not cosy at all

Has shopping arcade next to it so minimart and cafe are available for our convenience

Stayed in February 2024

Because a lot of aircraft the place is more noisy, specially in the morning.

Breakfast was excellent, the bed was comfortable and also the staff.

Stayed in February 2024

It would have been nice to have the breakfast area in the same building.

Very nice and clean with all the amenities needed for a family with kids. The two bedroom apartment was very spacious. My kids specially loved the ice skating rink.

Stayed in January 2024

Reception guy was not friendly my card was not working i ask him to get cash for 3 nights which i hand though i booked for 5 nights and ask him within 1 hrs him i will clear the balance but that buy didnt allow me the room, i had to leave the luggage with my kids and went to atm to withdraw money after i paid full 5 nights onlt then he allow me to stay. During my stay house keeping never change my brush kit though i request. Breakfast dont have too much varities, only indian foods

Hotel is good ..rooms , service , and location too

Stayed in January 2024

It would be beneficial to have the washing liquid and sponge in the apartment

The apartment is very big and clean ,rooms are very comfortable

Stayed in January 2024

We used a 2BHK apartment. It was amazing, clean and big enough. We got all facilities.

Stayed in January 2024

Staff are poor, especially the male receptionists. Housekeeping exceptionally slow.

Room size and location.

Stayed in December 2023

Downside,..being FORCED to pay over 3,000aed to attend the new year’s eve Arabian night show at check-in. We DIDN’T want to attend that.😩😢 It was the kids first trip, every activity mattered. We needed to watch the beautiful Burj khalifa fireworks 💥

Room, food and service was very good 😊

Stayed in January 2024

Location

Stayed in January 2024