Reviews of The Retreat Palm Dubai MGallery by Sofitel 5 stars
Palm Jumeirah The Palm Jumeirah Dubai, Palm Jumeirah, Dubai, United Arab Emirates
#228 of 522 hotels in Dubai
Guests' ChoiceReview score
Based on 2815 hotel reviews
8.1Score breakdown
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Cleanliness
8.6
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Comfort
8.6
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Location
8.3
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Facilities
8.3
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Staff
8.6
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Value for money
7.9
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Free WiFi
8.3
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Reviewed: 13 August 2022
Muaoia
United Arab Emirates8 reviews7.0“one of the best hotel (services ) across United Arab Emirates”- • Leisure trip
- • Couple
- • DELUXE ROOM Balcony, King Bed or Two Single Beds
- • Stayed 1 night
- • Submitted via mobile
my bag lifted more then 3 hours and they didn’t respond
stuff kindness
Stayed in August 2022
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Reviewed: 12 August 2022
Haifa
Saudi Arabia1 review1 helpful vote8.0“thanks a lot”- • Leisure trip
- • Couple
- • DELUXE ROOM Balcony, King Bed or Two Single Beds
- • Stayed 2 nights
- • Submitted via mobile
for memory my Baiker don’t forget ❤️
Stayed in August 2022
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Reviewed: 11 August 2022
Jose
Brazil3 reviews9.0Superb- • Leisure trip
- • Couple
- • DELUXE ROOM Palm Jumeirah Sea View, King Bed or Two Single Beds
- • Stayed 4 nights
- • Submitted via mobile
the mattress were kind of old
staff and breakfast were amazing!!!
Stayed in August 2022
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Reviewed: 11 August 2022
Joey
United States12 reviews2 helpful votes9.0“We loved it!”- • Leisure trip
- • Family with young children
- • DELUXE ROOM Balcony, King Bed or Two Single Beds
- • Stayed 2 nights
- • Submitted via mobile
great service! peaceful, beautiful and great room size & bathroom, great breakfast.
Stayed in August 2022
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Reviewed: 10 August 2022
Omar
United Arab Emirates8 reviews4 helpful votes7.0“Generally good but could have been better.”- • Leisure trip
- • Family with young children
- • DELUXE ROOM Balcony, King Bed or Two Single Beds
- • Stayed 1 night
- • Submitted via mobile
The check-in process was lengthy and the rooms were not ready even though we checked in almost 2 hours late. Also, our request for connecting rooms was not met.There was also no option to request breakfast during the booking process.
The hotel location and the kids swimming pool was exceptional.
Stayed in July 2022
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Reviewed: 8 August 2022
P
United Kingdom2 reviews9.0“Everything you read about and more, just fantastic!”- • Leisure trip
- • Couple
- • DELUXE ROOM Palm Jumeirah Sea View, King Bed or Two Single Beds
- • Stayed 2 nights
- • Submitted via mobile
That we were not allowed to swim after 9pm. Pool gaurds could do with being a little more forceful when addressing dangerous and roudy young men playing rough around little kids. The restaurant on site was very expensive.
The service was world class, quality of bedrooms and all facilities was 5 star and more. Loved every bit of it. Free water every day, Ample swimming pool and beach pool loungers. Breakfast buffet was incredible. Stunning view from the pool. Everything is well kept and spotless.
Stayed in July 2022
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Reviewed: 8 August 2022
Razaq
Ireland2 reviews9.0“i had the best time at the retreat hotel ! everything was perfect.”- • Leisure trip
- • People with friends
- • DELUXE ROOM Balcony, King Bed or Two Single Beds
- • Stayed 9 nights
- • Submitted via mobile
the only thing was the location and how far it is from central Dubai. it was difficult to figure out public transport so taxi had to be taken everyday but this is something I was aware of.
the hotel was lovely and clean. it was beautiful on the inside and had a lovely swimming pool and private beach in the back. all the workers were always so friendly and nice and welcoming.
Stayed in August 2022
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Reviewed: 5 August 2022
Kilpatrick
United Kingdom4 reviews1 helpful vote8.0- • Business trip
- • Group
- • PREMIUM ONE BEDROOM SUITE, Palm Jumeirah Sea View, Club Lounge Access, King Size Bed
- • Stayed 8 nights
This review has been hidden because it doesn't meet our guidelines.
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Reviewed: 1 August 2022
Kevin
United Arab Emirates14 reviews2 helpful votes8.0“Very good and excellent value”- • Business trip
- • Solo traveller
- • DELUXE ROOM Balcony, King Bed or Two Single Beds
- • Stayed 1 night
From the checkin at reception through to the check out. Very smooth and wellcoming. Excellent location and nice beach
Stayed in July 2022
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Reviewed: 30 July 2022
Clement
France3 reviews9.0Superb- • Leisure trip
- • Couple
- • DELUXE ROOM Palm Jumeirah Sea View, King Bed or Two Single Beds
- • Stayed 1 night
- • Submitted via mobile
Far from everything, not ideal to visit Dubai
Very nice hotel, great pool and access to the beach.
Stayed in July 2022
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Reviewed: 30 July 2022
Muaaz
Saudi Arabia12 reviews13 helpful votes9.0“Funny Place for Family on Palm Beach”- • Leisure trip
- • Family with young children
- • DELUXE ROOM Balcony, King Bed or Two Single Beds
- • Stayed 3 nights
only the maximum time of checking out but I can understand that becuz of waiting list of guests
Very Nice BK Cleaned Room Quite Location of the Palm Very Nice facilities - Beach, 2 swimming pools (adult + Kids), Games on beach, Kid Club
Stayed in July 2022
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Reviewed: 30 July 2022
Selvaraj
United Arab Emirates2 reviews9.0Superb- • Leisure trip
- • Family with young children
- • DELUXE ROOM Balcony, King Bed or Two Single Beds
- • Stayed 1 night
- • Submitted via mobile
There wasn't anything that we didn't like
Pool, sports activities, food and the room
Stayed in July 2022
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Reviewed: 30 July 2022
Zaidan
United Arab Emirates2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • DELUXE ROOM Partial Sea View, King Bed or Two Single Beds
- • Stayed 1 night
- • Submitted via mobile
The location amazing the staff wonderful we enjoyed our stay and we will definitely go back again soon.
Stayed in July 2022
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Reviewed: 27 July 2022
Kristijan
Switzerland14 reviews4 helpful votes9.0Superb- • Leisure trip
- • Couple
- • DELUXE ROOM Partial Sea View, King Bed or Two Single Beds
- • Stayed 8 nights
- • Submitted via mobile
Location ok for families but for young couple it was a bit far from downtown ,the whole palm jumeirah is a bit far from downtown, everything else was perfect ,hotel ,cela liness ,staff ,beach
Stayed in May 2022
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Reviewed: 24 July 2022
Mohamed
United Arab Emirates22 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • DELUXE ROOM Balcony, King Bed or Two Single Beds
- • Stayed 1 night
- • Submitted via mobile
the hotel was clean and comfortable
Stayed in July 2022
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Reviewed: 18 July 2022
Moulana
United Arab Emirates1 review7.0Good- • Leisure trip
- • Couple
- • DELUXE ROOM Balcony, King Bed or Two Single Beds
- • Stayed 2 nights
- • Submitted via mobile
the location was nice and they had lots of great wellness services available
Stayed in July 2022
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Reviewed: 18 July 2022
Shereen
South Africa16 reviews4 helpful votes8.0“Great Stay in Dubai!”- • Leisure trip
- • Couple
- • DELUXE ROOM Partial Sea View, King Bed or Two Single Beds
- • Stayed 3 nights
- • Submitted via mobile
Because its a wellness retreat, there is no alcohol being served so I probably would not have considered the hotel if I knew this in advance. Not a negative, just a preference.
Friendly Staff Great Food- variety of options at breakfast/ Restaurants had great food. Awesome facilities The spa treatments were lovely.Felt refreshed and relaxed after sessions.
Stayed in July 2022
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Reviewed: 17 July 2022
Yoza
South Africa52 reviews21 helpful votes9.0“enjoyable stay thanks to the friendly and accommodating staff”- • Leisure trip
- • Solo traveller
- • DELUXE ROOM Balcony, King Bed or Two Single Beds
- • Stayed 4 nights
- • Submitted via mobile
every morning by 9am loud music starts blaring from the pool area and wakes u up regardless of whether u may have wanted to sleep in.
the staff were welcoming and friendly, even arranging an early check-in and a complimentary room upgrade. the hotel breakfast is good with a reasonably wide selection, the pool and beach area are lovely and offer a great range of water sports . room sizes are good , although the finishes are not quite 5 star standard. staff were always very quick to respond to requests . I also enjoyed the daily morning yoga sessions at their wellness centre, and my massage was amazing .
Stayed in July 2022
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Reviewed: 17 July 2022
Hamzah
United Arab Emirates20 reviews3 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • DELUXE ONE BEDROOM SUITE, Club Lounge Access, Partial Sea View
- • Stayed 2 nights
- • Submitted via mobile
great
Stayed in May 2022
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Reviewed: 17 July 2022
Viswanathan
India2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • DELUXE ROOM Partial Sea View, King Bed or Two Single Beds
- • Stayed 2 nights
1) The changing room and shower were a little farther from the swimming pool. It would have been good if they were together. 2) It would have been good if someone had shown us all the facilities available in the hotel. I didn't even figure out where the gym was.
The breakfast spread was really nice with a lot of options
Stayed in July 2022
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Reviewed: 17 July 2022
Maeve
France12 reviews9.0“Simply perfect 🤩”- • Leisure trip
- • Family with young children
- • DELUXE ROOM Palm Jumeirah Sea View, King Bed or Two Single Beds
- • Stayed 2 nights
Everything was perfect . We will certainly be back.
We were upgraded to a deluxe suite ocean facing. The room was beautiful, excellent bed linens, elegant design, tastefully decorated . The buffet breakfast was far and above the best breakfast we have had in any of our stays both abroad and in UAE. The staff who manage this hotel are kind efficient and extremely helpful.
Stayed in July 2022
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Reviewed: 17 July 2022
Muhra
United Arab Emirates9 reviews2 helpful votes8.0“very nice place but don’t book if the place is busy otherwise all the facilities would be crowded”- • Leisure trip
- • Couple
- • DELUXE ROOM Partial Sea View, King Bed or Two Single Beds
- • Stayed 2 nights
- • Submitted via mobile
the floor was dusty and the restaurant was very crowded with people we couldn’t have our breakfast and we paid for it the staff tried to help but it was too late also the AC was very hot
anterior design
Stayed in July 2022
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Reviewed: 17 July 2022
Nahid
United Arab Emirates13 reviews1 helpful vote9.0“beautiful property....really clean”- • Leisure trip
- • Family with young children
- • DELUXE ROOM Balcony, King Bed or Two Single Beds
- • Stayed 1 night
- • Submitted via mobile
clean well maintained and amazing views
Stayed in July 2022
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Reviewed: 16 July 2022
Waleed
United Arab Emirates11 reviews8 helpful votes7.0“Good stay, the place can do much better if management rectify small flaws”- • Leisure trip
- • Couple
- • DELUXE ROOM Palm Jumeirah Sea View, King Bed or Two Single Beds
- • Stayed 2 nights
- • Submitted via mobile
Check in process took 45 minutes, obviously they know it’s an issue and staff were on alert for people snapping for the long delay. Management shall do something about it. This is also a mid work week check in, so it’s certainly not a peak time. On the second day, dinner buffet was Italian, which should be a straight forward easy cuisine, but wasn’t good and only on that dinner the staff were not alert and cooperative as usual. but all the other meals were very good and staff were more than helpful
Staff are really friendly, clean, nice view, food was mostly good
Stayed in July 2022
