everything was perfect

Everybody is so extremely friendly and helpful. Starting from Ariele at the entrance, Darwin, Daniel, Hairah, Mamta, Sylvester, Polina and the Chef Jasin at the Club Section, Kamal on the pool and Cropral/Bikram/Aravynd/Raza from the Room Service, just to name a few of the excellent team ( sorry that we can not remember all the names). We will definitely recommend your Hotel and rate you with 12:))) To book the Club Section is absolutely worth it. the Service is stunning and the employees there are handpicked! we will be back:) Barbara and Christian

Stayed in March 2023

Nothing

Absolutely amazing hotel on every level. Staff so kind, happy and helpful. Food superb. Facilities terrific. Will return and will recommend to all my friends.

Stayed in March 2023

nothing

Beautiful property with great landscaping and lovely pools. large beach access and great service.

Stayed in March 2023

facilities easy access to pool and beach area. near JBR walk.

Stayed in March 2023

Nothing could have been better

Staff at this hotel are very friendly and the service levels were exceptional.

Stayed in March 2023

No things

The place is wonderful for recreation, calm and luxury, luxury and antiquity. Excellent room service. The receptionist Samuon is awesome. Relationship Manager Eugenia Morgano is a very nice person.

Stayed in March 2023

One of the best hotels Great location perfect hotel and all the stuff are great. Hope to come soon again

Stayed in March 2023

A small issue but it is a little irritating when the hotel on the beach ask if you’re a guest at hotel. I understand this is because they want it to be private for guests but there might be a better way to handle this.

Staff are really great and helpful, perfect location on JBR, amazing spa facilities, very clean with large rooms.

Stayed in March 2023

nothing

location and facilities

Stayed in February 2023

Choice of restaurants on site could be better even though Blue Jade is a top class place.

Fantastic breakfast, spa and fitness centre !

Stayed in February 2023

unable to use Airmile points

facilities and location

Stayed in December 2022

Can't summarize...everything, everybody, everywhere...this is superb and amazing.

Stayed in February 2023

bed side lights and no plug near a mirror

clean and quiet

Stayed in February 2023

An amazing Hotel!

Stayed in February 2023

Besides the beautiful garden, pool, and beach areas, which were kept perfectly neat and clean, two main things made our stay less enjoyable than we had hoped. Firstly, from 10 am to at least noon, there was always one or two kinds of music hearable. Due to the "Zero Gravity" club nearby the hotel, in combination with the music from the hotel's restaurant& bar, "Tamoka," and an occasional stereo system playing at the pool, we were constantly blasted with music. The beach, the pool, and even the wonderful terrace from our suite were not spared from the bass and techno beats. There was no escape, not a single place where you could enjoy the splashing waves of the ocean or the birds chirping. In addition, there's a vast construction site right next to the hotel, adding more noise to the party's music. Besides that, the food at some of the hotel's restaurants was mediocre. The Amaseena, Tamoka, and breakfast met our expectations. However, La Baie, Splendido, and Blue Jade lack quality and creativity in their dishes. Regarding the enormous competition all around Dubai, these restaurants didn't stand out. The Italian Restaurant was the worst; the risotto and chicken were incredibly bland, and the tiramisu was everything except a taste of authentic Italian flavor. Gladly the staff was very forthcoming and understanding, but that's not enough to convince us to eat at these restaurants again.

The staff overall was very kind and helpful. A special thanks to Syam and his colleague Sukanya from the Caravan breakfast buffet, who were very attentive and ensured we had a splendid breakfast every day. Syam made this stay memorable for the whole family. The buffet was extensive and offered a lot of foods from different localities such as Arabian, Asian, and European. The room was very spacious and the closet area offered enough space for all our clothes. The beach was clean and easily accessible.

Stayed in February 2023

It's very uncomfortable to stay in this hotel if you are of a different colour because we have been asked by the security guards, lifeguards, and waiters if we are staying at that hotel almost every day!! It felt like the hotel was not used to people of colours staying there. Even at one point, the life guard was not willing to give us service, which was so rude, and we have already complained to the management. Also, the room has a bad damp smell too.

The location, atmosphere, facilities, the beach Privacy, the breakfast, the swimming pool

Stayed in November 2022

Getting a bit of age on it, but still fairly well maintained

Good hotel.

Stayed in February 2023

I requested a particular room on a specific floor. I understand that specific rooms are subject to availability. Yet, the room category isn't. I got a room from a different category or perhaps has a different design layout that wasn't shown in the pictures (The pictures showed the room I originally wanted). Also, the room description mentioned that it had a dining table which wasn't true. Lastly, Transportation costs provided by the hotel are very overpriced.

At first, I got a room that I did not request. So I spoke to the front desk, and initially, it wasn't as helpful as I expected, so I requested to talk to the manager. The manager was very courteous and understanding, and I appreciated the apology. After that, they gave us much better rooms (originally requested suit). The porters, in particular, were very efficient. After that, our stay was terrific.

Stayed in November 2022

nothing

everything

Stayed in January 2023

na

great service, very good restaurants and professional and great staff

Stayed in January 2023

We thank a lot Ritz Carlton for hospitality and High level service ! Cleaning service was twice a day. Personal at the breakfast was very helpful and welcoming! Once I asked for a avacado that was not on the buffet menu, so the next day one of the personal, asked if I wish avacado today. It was so kind of them to provide personal attention for each guest by remembering your preferences. We thank a lot of cleaning service team and restaurant team. Especially, Rahul from evening service and Monalisha from Restaurant.

Stayed in January 2023

Nothing

everything starting from Checkin till Checkout :) Thank you for Mariam in the reception team she was very helpful

Stayed in January 2023

nothing the place is 10/10

the hotel is at the core of JBR you can’t get a more central location for this part of the city than here .. all the staff were exceptional in their service, I was made to feel so welcome and it really felt like a home from home.

Stayed in January 2023

everything

Stayed in December 2022