The staff promised me for upgrading my room,but they never contacted me regarding this, upon asking several times,one of the staff told me we can’t do it.

Location is convenient Breakfast was amazing

Stayed in April 2024

Adults pool,

Stayed in April 2024

Nothing

Perfect for families with kids

Stayed in April 2024

Friendly staff.

Good for family, nice ambiance and good food in Mina’s Kitchen.

Stayed in April 2024

My son has a nut allergy and I found that hard to navigate at the buffet, but in the restaurants the staff were amazing and cooked my son a separate meal at the Chinese restaurant which was great. Sun beds are taken up early so be prepared to get up early to get the best spot!

Staff at the hotel were amazing nothing was too much and we were very well looked after. Rooms were clean and comfortable. Food was excellent we didn't have one bad meal. Location was great we took the tram a few times the tram stop is a five minute walk. I would 100% recommend this hotel it has everything. Kids loved the water park!

Stayed in April 2024

Constructions around

Facilities Restaurants Service

Stayed in April 2024

Very nice and helpful staff. Beautiful and big room with exceptional view. The room was completely soundproof, which i was so pleased to find. Very nice upgraded furniture. Beautiful design though out the entire hotel. The fact that it's a lagoon placed hotel was nice for the kids. Clean sandy soft beach.

Stayed in April 2024

There was a lot of construction going on across the road in media city and out the back of the hotel across from the beach which was very noisy at times. This was in no way the hotel’s fault but it was very noisy at times.

The staff were wonderful. The location was perfect. Lots of facilities for the whole family.

Stayed in April 2024

It was my second stay in this hotel. Necessarily come back again. The Westin distinguished by its high level.

Stayed in March 2024

Obviously just a temporary issue was the ground works, piling near by. it was not mentioned at the time of booking.

Everything. Staff very friendly, food exceptional, generally a lovely place to visit.

Stayed in March 2024

Prices are quite high, especially for items like water and ice cream. While raining hotel had some spots with leaking water through tbe roof.

Food, pool, sunbeds - top class. Room was perfectly maintained thanks to amazing management.

Stayed in March 2024

Great location and comfortable rooms. Kind and friendly staff. Bussola restaurant was exceptional. Breakfasts are very delicious

Location, staff kindness, breakfast

Stayed in January 2024

Variety of resturants and Swimmingpools Very clean Staffs were very polite and professional

Stayed in January 2024

Everything

Stayed in February 2024

Not really much for kids to do at night time Arrived to a full mini bar, it was “adjusted” to suit the all inclusive package - basically most items removed and never restocked again in 6 day stay

Beautiful hotel, very clean and comfortable - excellent staff. Great choice of restaurants

Stayed in February 2024

Very spacious room and clean

Stayed in February 2024

air flow inside the room even if the balcony door is closed and AC is off

Stayed in February 2024

Getting in / out when traffic is busy can take a long time.

Amazing customer service, lots of restaurants nice large rooms.

Stayed in January 2024

At this time of year, we found it quite quiet and the outdoor bar closed between 10.30 and 11.00 which I thought was rather early although you could have a drink in the conservatory until 1.00 am

Location was ideal, loved the private beach. Whole property was exceptionally clean and well maintained. The restaurants on site were wonderful with a very high standard of service and food. We upgraded to an executive room which was very spacious and had a lovely big balcony overlooking the rear of the property. Elemis toiletries in the bathroom and Aqua di Parma in public toilets was an added bonus. All the staff, throughout the complex, really made our holiday special - they really cannot do enough for you.

Stayed in January 2024

Construction noise nearby

Quality

Stayed in January 2024

It used to look out at the ocean now you look at a harbor. Traffic getting in and out is bad at peak times.

Verity or restaurants and pools and gyms could use the larger gym at the W Amazing friendly staff who went above and beyond

Stayed in January 2024

Very good location, excellent architecture and rooms. We visited hotel in January, for the professional conference-staff was very attentive and cute, the sea was cold, but the open pools with warm water near the sea-very good. A lot of restaurants with different types of food, fish taverna on the beach-we spend a nice weekend, thank you

Stayed in January 2024

Everything was good

Excellent

Stayed in January 2024

Some staff were very slack especially at breakfast very long wait for coffee and nobody asks if you’re ok or you would like anything . I had to keep getting up to get any service . Dinner was the same as well as staff on the beach hard to get attention and service . Pool towel guys were also hard to find . Yet often would see the breakfast and dinner staff standing around and chatting .

The location, pools, beach , room cleaning staff were amazing.

Stayed in January 2024