Reviews of Mango Luxury Resorts This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

The staff were great, and the hotel was modern and the best in the neighborhood.

It was not as clean as it should be. The beach is pebbles (no SAND); service at the beach was horrible. Plus the music was so loud. WC by the beach were horrible. We had to drive and go to the beach somewhere else. In addition, 12 beach spots were reserved for special customers. so we had to sit in the 3rd row away from the sea. It was too overpriced for what it offered, and food-wise it's below average.

Excellent quiet clean service is great beautiful view very very satisfied

The staff

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Great location and views from the rooms, especially the ones with a full sea view. The staff is trying, but they need to be trained better. Good amenities in the room. Private beach across the street.

We booked a full sea view room, but we're "downgraded" to a partial sea view as this room is bigger and we had a child. While I appreciated a friendly advice, I would have preffered if this was communicated beforehand and not at check in. Staff seems confused about basic questions and need to be trained better and learn to be proactive in their approach. Food at breakfast is of good quality, but constantly cold. Not sure if this is the case everywhere in Albania, but cold eggs and sausages taste anything but tasty. Private beach was a nice plus, but the staff here also needs to be trained on customer service as they were busy most of the time talking to each other.

The manager (Johnny) and all the staff, especially (Kacy) were extremely friendly, polite, and went out of their way to accomdate our needs.

The cleaning needs more attention The beach music was tooooo high, we had to leave to another beach for some serene time There is a block of cement facing the lobby blocking the sea view (partially) Oh and in all of Albania, hotels dont provide blankets!!!!

Great location. Nice rooms. Good breakfast. Very nice reception staff and manager.

The room assigned wasn’t as the room we reserved was depicted on the site but the manager made it right by upgrading us. He gets bonus points for being so responsive. So this is actually a plus.

The staff was absolutely wonderful!

The only positive aspect is the sea view and the private beach.

The hotel has potential, but our stay was ruined by several issues. The staff seems constantly overwhelmed, and we had to keep asking for sheets. Additionally, the trash can in front of our room wasn't emptied for three days, which spoiled the view. There's also a problem with the beach chairs: regulars, apparently a large family, monopolize the space and ask other guests to move away. This is unacceptable, especially when they reserve dozens of chairs for people who are still sleeping, when we too have paid to enjoy the beach. A so-called manager even made an inappropriate gesture when speaking to us, which I found disrespectful. During the preparation for a concert, the staff worked on the beach for days without a word of apology for the inconvenience. On the night of the concert, the air conditioning was turned off under a false pretense of an electrical failure. The next day, the beach was littered with trash. It's clear that the staff is exhausted and understaffed. The hotel should hire more staff and better allocate tasks. The breakfast is repetitive. Oh, and I almost forgot: some guests take the liberty of putting their towels in front of our beach chairs, forcing us to ask the staff to intervene. In short, very disappointed.

The access to the beach

I had a very disappointing experience at Mango Luxury and I would not recommend this hotel to anyone. From the moment we arrived, the service was unacceptable. The front desk was handled by a young, untrained staff member who didn’t greet us properly, didn’t help with our luggage, and offered no information. Parking is located two floors below the lobby and there is no elevator, so we had to carry everything ourselves—no assistance offered whatsoever. When we finally got to the lobby, we were given a room that was not what I had booked. I specifically reserved a room with a sea view, but the one we were given only had a view to the parking lot and a slight view to the ocean. The room itself was extremely hot, and the air conditioning wasn’t working. I had to go down to the lobby to ask them in person to turn it on, because calling didn’t help. There were no blackout curtains in the room, so at night the light came in and made it hard to sleep. The bathroom had a large transparent window, offering no privacy at all—not ideal when you’re using the toilet or shower. Also, they don’t provide any blankets, just a thin sheet, which was very uncomfortable. As for the beach club, the service was just as bad. No one comes to check on you, hours go by and no one offers you anything. Trying to order something was nearly impossible. The staff was disengaged and completely unhelpful. Overall, it felt like a complete tourist trap with absolutely no attention to guest experience or service. Save yourself the disappointment and stay elsewhere.

Staff were friendly. Hotel was great. Clean. Sea was very close.

Breakfast was a bit weak but its because we were the only ones in the hotel..

Very clean and comfortable

Alll nice staf

new hotel clean and safe staff were ok helpful and willing. it was a bit quiet but liked it. wish they has room service and a gym or pool indoor

not much good Hotel looked and peeled expensive Oh we needed the option of blankets

Everything was perfect and beyond expectations, thanks to Mr. Jonny the hotel.manager

The hotel is located a street away from the their own beach house and the friendly staff made sure to provide us with everything we need.

The hotel doesn’t have a gym or fitness center but it’s under construction

Nothing

Horrible experience horrible staff

Everything was excellent

To leave earlier.

Unfortunately we needed to leave earlier due to various problems: When going to the private beach you realize that the first row of sunbeds is reserved for a local family and you have to take the sunbed the staff will advise you. When going to the beach restaurant the staff is very untrained and it takes more than half an hour to get a beer. Furthermore a television was missing, the door handle from the balcony felt off and was glued (don’t think that works) in after 2 days. When we wanted to leave 1 day prior to the booking date the price went up 30%, but we were not told the reason. The breakfast was below average as you have to ask 2-3 times at the bar in order to get your coffee. They claim to offer a room service and a bar but room service was not available and bar was for coffee and water only.