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Reviews of Alto Calafate Hotel 4 stars

Ruta Prov. 11, Z9405DBC El Calafate, Argentina

#38 of 65 hotels in El Calafate

Guests' Choice

Review score

Based on 218 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.4

  • Facilities

    8.4

  • Staff

    8.1

  • Value for money

    7.8

  • Free WiFi

    7

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Showing 1 - 34

  • Reviewed: 24 April 2018

    9.2
    A wonderful stay in a lovely 4* hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Inconsistency in restaurant. Ate two dinners in the hotel restaurant . First meal was amazing but second night was less tasty, obviously a different cook.

    View was stunning, staff were terrific, very service minded. This hotel has a wonderful cozy feel to it. Warmly recommend :)

    Stayed in April 2018

  • Reviewed: 31 March 2018

    7.5
    Outside of town, closer to the airport.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Check in process very slow. Far from town, need to drive or take shuttle. Was the same price as a newer upgraded hotel downtown we stayed at.

    Outside of town, closer to the airport. Good breakfast and views of the city.

    Stayed in March 2018

  • Reviewed: 20 February 2018

    6.3
    Reception was nice and the lobby and pool were great.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    The rooms were very dated and our first room's carpet smelt old and stained. The second room was better, but for the price, it was not what we had expected.

    Reception was nice and the lobby and pool were great.

    Stayed in February 2018

  • Reviewed: 17 January 2018

    9.6
    A great 2 night relaxing stay
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights

    The wooden flooring in the spa area needs a revamp

    A great hotel, with a nice spa area offering massages, saunas and 2 heated pools. We had a great stay here. we reserved the suite on the 3rd floor, and it was great, very spacious. The hotel is less than 5 mins out of town with views of the lake. There is a free shuttle service running every hour to and from the town centre. Its very quick and always on time

    Stayed in January 2018

  • Reviewed: 10 January 2018

    6.7
    Overall service was below expectations for a 4-star hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Some of the reception staff were not very friendly and customer oriented. Perhaps more staff training required. No tour or restaurant information available. WiFi connection in room did not work most of the time.

    Hotel location and facilities, and free shuttle service to Calafate downtown.

    Stayed in January 2018

  • Reviewed: 5 January 2018

    7.9
    Nice stay but a little far from city center
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The restaurant is poor, the food is not good. I order a salad and the lettuce came with bugs twice, it’s unacceptable.

    The spa is really great! They have a van to take you from the city and returning every hour, no need to pay a taxi. Breakfast is also good.

    Stayed in January 2018

  • Reviewed: 13 September 2017

    10
    A real value for your money. You get more than what you pay for
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Everything was great

    We were surprised to learn that the hotel has two indoor swimming pools, gym and spa included in our stay. The food and services were outstanding

    Stayed in September 2017

  • Reviewed: 5 March 2017

    9.6
    Great place to stay!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 4 nights

    The hotel wifi isn't great . Had trouble logging in on apple appliances and had to get the reception staff to help - which they were happy to do. The wifi wouldn't always work, but it wasn't a major problem and certainly wouldn't put me off staying there again.

    Rooms were good size and had a lovely view of the lake. Beds comfortable and decent amount of space for all our things. We loved the location being high up looking down on the town - it is quite a walk to and from town - but the shuttle service from the hotel is regular and easy to use. Staff were very accommodating and helpful on reception and in the restaurant.

    Stayed in February 2017

  • Reviewed: 18 January 2017

    7.1
    Nice view from Top of El Calafate town
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Shuttle service to town was good, however evening service back to hotel could be more frequent Swimming pool area needs refurbishing, which is already in the planning I think

    great hotel for El Calafate, nice ambience

    Stayed in January 2017

  • Reviewed: 4 June 2018

    8.3
    Hermosa vista
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    La vista era espectacular!!

    Stayed in June 2018

  • Reviewed: 24 February 2018

    8.8
    Incredible views, shuttle bus to town, attentive staff.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was a bit tired, but not bad.

    Incredible views, shuttle bus to town, attentive staff.

    Stayed in February 2018

  • Reviewed: 20 February 2018

    7.5
    The view of the lake was great
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was a little run down and we had to work hard to get the third we had booked into the room

    The view of the lake was great

    Stayed in February 2018

  • Reviewed: 11 January 2018

    9.6
    Loved Alto!!
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    The location of the hotel was incredible. Loved all the views! The buffet breakfast was wonderful!

    Stayed in January 2018

  • Reviewed: 30 December 2017

    7.5
    It's a nice hotel. Not great or elegant. We rented a car so it was easy to get to town for us
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was weak. They ran out of eggs early every morning. Their internet went out our last day.

    The view was spectacular.

    Stayed in December 2017

  • Reviewed: 4 November 2017

    6.7
    Breakfast
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast

    Stayed in October 2017

  • Reviewed: 27 February 2017

    9.6
    WiFi network virtually useless.
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    WiFi network virtually useless. Constant No Connection.

    Stayed in February 2017

  • Reviewed: 5 January 2017

    5.8
    Disappointing for four star
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff not very helpful, rooms not very clean and very spartan doe 4 star, pool dirt w hair in it

    Lobby and view very nice, restaurant food good

    Stayed in January 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 16 March 2016

    9.2
    The views from the hotel were amazing and the location was...
    • Leisure trip
    • Solo traveller

    The restaurant also had a beautiful view, but the food was just okay.

    The views from the hotel were amazing and the location was great. The staff was very helpful and nice, and it was convenient that many spoke English. The pool in the spa were lovely with incredible views.

  • Reviewed: 23 February 2016

    6.3
    The hotel is cozy and has a very nice view.
    • Leisure trip
    • Couple

    The suite was pretty pleasant. It is way over priced for what it is. Check-out time is at 10AM! They become aggressive if you are late! The restaurant is pretty bad! Service is virtually non existent. You need to chase after the server to order something. They serve you burnt food and ask you if you like it or should they replace it! See photo of a burnt Provoleta. Bottom line, they just don't give a damn about the service aspect.

    The hotel is cozy and has a very nice view.

  • Reviewed: 19 February 2016

    5.8
    Note - the wifi does not work in the hotel for any apple...
    • Leisure trip
    • Couple

    Note - the wifi does not work in the hotel for any apple products. We tried iphones and mac laptops and were told by the staff there is something wrong that their wifi doesn't connect with apple products.

  • Reviewed: 10 February 2016

    5.8
    ・Room and building facility are good.
    • Leisure trip
    • Couple

    ・Sauna doesnt work well; not hot ・Cleaning staff doesnt change towel ・When we check out, we leave our baggage, reception just put them near the front door without TAG. ・Breakfast is typical argentina breakfast; POOR breakfast

    ・Room and building facility are good.

  • Reviewed: 17 December 2015

    9.2
    Perfect cosy getaway.
    • Leisure trip
    • Couple

    Perfect cosy getaway. Lovely warm rooms, big breakfast buffet and must try the Patagonian lamb at the restaurant. Indoor heated pool, sauna and spa perfect after a long day of trekking. Location not very central but the hotel provides a free shuttle service into town and back to the hotel

  • Reviewed: 2 March 2015

    8.3
    Staff tried to be as helpful as possible
    • Leisure trip
    • Group

    Not really a bad experience--Alto Calafate could have a supply of brochures on hand in the lobby to make it easier for guest to learn about the many activities in the area--glaciers, day trips, trekking, riding, bird watching, etc.

    Staff tried to be as helpful as possible

  • Reviewed: 21 February 2015

    7.9
    Great room with amazing view, sitting area and really...
    • Leisure trip
    • Couple

    Wifi was non existent. Staff were absent a lot at spa and we weren't able to get access. Breakfast needed to include more healthy/hot options at this price range. Breakfast was mainly an assortment of sweets and cakes.

    Great room with amazing view, sitting area and really comfortable bed!

  • Reviewed: 20 February 2015

    8.0
    Good views, better than average functional hotel - more...
    • Leisure trip
    • Couple

    Only suitable if you have a car - which we did - as it is on the edge of town. Closest hotel to the airport - but too far to walk to downtown

    Good views, better than average functional hotel - more Holiday Inn or a bit better than Days Inn/Motel 6

  • Reviewed: 12 January 2015

    5.4
    Set up was ok, spa, except for two pools not filled,, nice...
    • Leisure trip
    • Couple

    internet .. staff was willing but not educated at all!! they want the tourist.. but do not know anything about the area and the hotel, and cannot answer questions properly!!

    Set up was ok, spa, except for two pools not filled,, nice setting

  • Reviewed: 12 January 2015

    7.1
    Decent breakfast.
    • Leisure trip
    • Family with older children

    Rooms are old and outdated. Staff was not that friendly. Massage only available in pm.

    Decent breakfast. Has pools and spa but massage not available in morning. Good views of town.

  • Reviewed: 17 November 2015

    7.1
    The menu and bar selection was very limited and over-priced.
    • Leisure trip
    • Family with young children

    The menu and bar selection was very limited and over-priced.

  • Reviewed: 11 August 2015

    9.6
    Friendly staff, excellent facilities and meals.
    • Leisure trip
    • Family with older children

    Friendly staff, excellent facilities and meals.

  • Reviewed: 22 February 2015

    7.5
    Great location and main areas
    • Leisure trip
    • Couple

    They could lay on more courtesy buses to town

    Great location and main areas

  • Reviewed: 5 February 2015

    9.2
    great view from the hotel!
    • Leisure trip
    • Couple

    great view from the hotel!

  • Reviewed: 12 January 2015

    7.5
    Fruit salad, yoghurt
    • Leisure trip
    • Couple

    Poor cereals Too many cakes Not enough hot choices

    Fruit salad, yoghurt

  • Reviewed: 3 January 2015

    9.2
    Staff was phenomenal!
    • Leisure trip
    • Family with young children

    Staff was phenomenal! Extremely helpful and friendly.

  • Reviewed: 1 January 2015

    2.9
    local area
    • Leisure trip
    • Solo traveller

    price value - unreasonable surcharges

    local area

There are also 6 reviews without text. These impact the overall review score.

Showing 1 - 34

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