The WiFi in my room (715) was terrible and made the experience very annoying. It barely worked and would keep dropping off. I kept having to use my mobile data out of frustration. However our travel companion who stayed on the seventh floor in another room found no issue with the WiFi, so it must be luck of the draw. The shower has three knobs to turn and no explanation of what they do. Try and you’ll manage to figure it out, but this was pretty old-fashioned.

A good location near the Teatro Colón and a safe, busy area at night. The front of the property looks very impressive and the lobby was very attractive. The room was a decent size. The hotel staff kept our bags safe after we checked out.

Stayed in April 2024

Not going to lie it was nasty. The air vent was full of black mold. Sometimes the air vent worked other times it did not. At one point we found a lot of mattresses and bed frames in hallway so I think there were bed bugs or something. The bathroom was so tight that two people was a struggle. Bed linen was rough and not best quality.

Location was good and staff was great. Hotel bar was good. Water pressure was good in shower

Stayed in March 2024

The triple rom we stayed in was small. The laminate floor was peeing up in places. Despite the relatively expensive cost, breakfast was NOT INCLUDED and their breakfast buffet cost US$24!!! We ate elsewhere.

Clean, comfortable beds, check in was easy, nice bathroom although a little on the small side, large windows so the room was sunny.

Stayed in March 2024

Room was clean but old carpet in corridor was dirty. Be aware to separate clean glasses and those soiled, beside water dispenser in the hall….2 times I had to ask for clean glasses. Conditioned air is not cold enough…

Location is very good… can walk to go to Colon theater . Very good restaurant just beside.

Stayed in March 2024

The hotel did not warn us about an "event" in the restaurant one evening. Having started on our dinner, a person in a T-shirt asked us, if it was OK, that 2 other people joined our table, although there were lots of vacant tables. I told him we wanted privacy during our meal. My wife asked him who he was, believing he was a guest, but he said he was the director of the hotel. It's the first time in my life I have met a hotel director of a 5 star hotel dressed in a T-shirt in a dining restaurant. Gradually the restaurant filled with probably 150 - 200 people listening to a speaker - and only me wife and me dining.

Nice and very big suite

Stayed in March 2024

Too noisy, I could hear everything (elevators doors sound,squeaky floor as I walked in the rom, people walking in the room above, bathroom sounds from next door people doing their toilet business and loud toilets refilling) about me in the evening and at night.

Fantastic location, Front Desk was very helpful and understanding. I had a lovely bedroom (including decor)/ bathroom, great reception area and beautiful entrance and building exterior.

Stayed in March 2024

THE HOTEEL COLULD NEED A LITTLE UPGRADE

Stayed in February 2024

Breakfast - tables not set /not cleaned fast enough and only scrambled eggs eggs provided - no bacon / sausage

Central location

Stayed in February 2024

A bit old and abandoned hotel

Location was nice, and they were kind with checking and out

Stayed in February 2024

No facilities for tea/coffee, hot water. Very small rooms with almost no other facilities.

Location

Stayed in February 2024

Two rooms together very loud

The place good near down town

Stayed in February 2024

The exercise bike was an embarrassment to a fine hotel like the Claridge. It was physically falling apart and the electronics did not work so there was no adjustment on level possible. It seriously looked like something you would put outside your building hoping the trashman would pick it up. I had to pay $50 to join a Megatlon gym for the week in order to work out. There was a treadmill but with two knee replacements, I am not allowed to run as my mode of endurance exercise.

Room was clean.

Stayed in January 2024

Swimming pool opens only at 10am in the morning and it closes at 7pm. Not a good timing for someone who wants to enjoy the pool in the morning or after the day. The excuse: the staff works only from 10am to 7pm. The smell from the bathroom, smell like sewage water. Horrible. No windows to refresh the air. Location: Right at the the city center, dirty and smells really bad. The hotel claim to be 5 stars, but it is far away of being one.

Breakfast was good

Stayed in December 2023

Bed was a little soft for me (room 404) - perhaps offer an option of harder mattresses?

Pleasant, good service, friendly staff

Stayed in January 2024

The bathroom was small. Had to climb in the bath for a shower

Beds and Pillows were so comfortable

Stayed in January 2024

The facilities have seen better days but the location and friendly staff more than made up for it.

Stayed in January 2024

This hotel is a bit down at heel. At some point in the past it would have been impressive. Currently it is perhaps past its prime. A bit of an odd location, between the newer tourist area and the older part of town. Not a great value as it is close to the upper end of the tourist area and the room rate reflects it. The street out front was dirty with smelly garbage on the north side of the street, walk on the south side. Quite easy to find the hotel as it is directly opposite a well advertised sex shop.

The outdoor pool is attractive in the middle of town. It is a good size and has lots of room for chairs etc as well as a bar and fitness center

Stayed in January 2024

Very old and worn out hotel. Poor breakfests. Does not deserve 5 stars.

Comfy beds. Central locations. Silent. Clean.

Stayed in January 2024

It had a bad smell. Like the smell of an old building

Location was nice

Stayed in December 2023

This review is hidden because it doesn't meet our guidelines.

Elevators need maintenance, they are scratched and dirty

Service was awesome

Stayed in November 2023

Very old needed renovation

Entrance and lobby

Stayed in December 2023

The breakfast was so-so…

We really liked the location of the hotel. The general areas of the hotel are in need of renovation. Our room was clean and fine for us.

Stayed in November 2023

Cracked mirror in elevator.

Very good location. Traditional furnishings.

Stayed in November 2023