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Reviews of Esplendor Palermo Soho 4 stars

Guatemala, 4931, Palermo, C1425BUP Buenos Aires, Argentina

#252 of 440 hotels in Buenos Aires

Guests' Choice

Review score

Based on 784 hotel reviews

7.8

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.7

  • Location

    8.7

  • Facilities

    7.3

  • Staff

    8.1

  • Value for money

    7.2

  • Free WiFi

    7.2

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Showing 1 - 75

  • Reviewed: 22 May 2018

    • Business trip
    • Group
    • Double 'Concept' Room
    • Stayed 1 night

    the structure needs a little work. the door of the bathroom didn't close easily. need a little maintenance. but overall cute hotel.

    very comfortable beds. good location and very friendly staff.

    Stayed in May 2018

  • Reviewed: 16 May 2018

    • Business trip
    • Solo traveller
    • Double 'Concept' Room
    • Stayed 6 nights

    One could hear conversations for adjancent rooms. WiFi was not very fast.

    Location was perfect: Walking distance to the event venue. The place was always very clean. Some of the staff were very helpful. Breakfast was really good: great variety of choices and available from very early in the morning.

    Stayed in April 2018

  • Reviewed: 3 March 2018

    • Leisure trip
    • Group
    • Double 'Concept' Room
    • Stayed 2 nights
    • Submitted via mobile

    We missed glasses for wine in the room, but the staff provided:)

    Great location, the staff was very friendly. The room was very spacious and comfortable.

    Stayed in February 2018

  • Reviewed: 28 February 2018

    • Leisure trip
    • Couple
    • Double 'Concept' Room
    • Stayed 1 night

    Hot water was not running well all the time.

    We arrived at 8 am to the hotel after a long interncontinental flight and were able to check in immediately! Big room and comfortable bed.

    Stayed in February 2018

  • Reviewed: 20 February 2018

    • Leisure trip
    • Family with young children
    • Double 'Concept' Room
    • Stayed 4 nights
    • Submitted via mobile

    Please, add to the breakfast normal selection of eggs. Simple as this

    Excelent team, super friendly staff. Which is ready to help you and who deliver excellent service. Each and every member was literally delivering an extra mile.

    Stayed in February 2018

  • Reviewed: 19 February 2018

    • Leisure trip
    • Couple
    • Double 'Concept' Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel overbooked. Transferred to Esplendor Palermo Holiwood. Did not inform us when we arrived. Told us about 5 hours later. No real explanation given. Holiwood was a nicer hotel anyway.

    Breakfast good Room comfortable Clean

    Stayed in January 2018

  • Reviewed: 17 February 2018

    • Leisure trip
    • Family with young children
    • Double 'Concept' Room
    • Stayed 7 nights

    What really bothered us was that there was a seriously bad issue with hot water, so we had to take several cold showers. They said they fixed during our stay but the problem persisted and I would say most of my showers were cold in a seven day's stay.

    Good breakfest and great location.

    Stayed in February 2018

  • Reviewed: 16 February 2018

    • Leisure trip
    • Couple
    • Double 'Concept' Room
    • Stayed 3 nights
    • Submitted via mobile

    It’s a comfortable simple hotel in a great location easy walking distance to the great shops in Palermo soho, the gardens and the subway. Nice breakfast

    Stayed in February 2018

  • Reviewed: 11 January 2018

    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 2 nights

    Impossible to shut the door without making a loud noise. Painting could be redone in some areas.

    Very helpful and friendly staff at the reception. Room was spacious and clean. Good breakfast Very good location. Central and calm.

    Stayed in December 2017

  • Reviewed: 8 January 2018

    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    Unhelpful staff, awful breakfast, shabby, a bit dirty, WiFi didn’t work, a bit dark and depressing, room smelt damp on arrival, not as expected

    Pretty Good location

    Stayed in December 2017

  • Reviewed: 8 November 2017

    • Leisure trip
    • Solo traveller
    • Double 'Concept' Room
    • Stayed 1 night
    • Submitted via mobile

    Altougth there is a nice terrace, it is abandoned, so it shouldn’t be posted on the website as if you could have breakfast pr whatsoever there because is not possible. I found the pillows super hard and big, not confortable at all.

    Location is great.

    Stayed in November 2017

  • Reviewed: 3 November 2017

    • Leisure trip
    • Couple
    • Suite
    • Stayed 5 nights

    Wifi dont work. We had to move from a bedroom to another twice and even after this, only 3mb of connection, ridiculous. There is no maintenance and cleaning is terrible. Dirty walls, dirtier porch still.

    Employees were very nice. Breakfast was good.

    Stayed in October 2017

  • Reviewed: 16 October 2017

    • Leisure trip
    • Group
    • Suite
    • Stayed 3 nights

    The hotel was not flexible enough to void one night stay once we told them we were not staying the last night, neither Booking. The bathroom was a bit outdated, they need a renovation

    Friendly staff, nice location and good breakfast

    Stayed in October 2017

  • Reviewed: 1 June 2017

    • Leisure trip
    • Couple
    • Double 'Concept' Room
    • Stayed 1 night

    It's very well located, staff is friendly, easy to walk neighborhood. Plenty of restaurants and nightlife around. Pick well where you eat, there's a lot of overpriced and mediocre ones, but also a few good ones.

    Stayed in May 2017

  • Reviewed: 11 May 2017

    • Leisure trip
    • Family with young children
    • Double 'Concept' Room
    • Stayed 3 nights

    Breakfast very poor, old breads and cakes, could see that bottles with juices and yogurts had not been washed everyday, just refilled.

    The room was comfortable, with a nice varanda.

    Stayed in April 2017

  • Reviewed: 6 March 2017

    • Leisure trip
    • Solo traveller
    • Double 'Concept' Room
    • Stayed 1 night

    Pillows!

    Location is very good, if you want to stay in a hip neighbourhood. Lots of food choices, public transport. Make sure to eat argentine ASADO at Don Julio nearby.

    Stayed in February 2017

  • Reviewed: 2 March 2017

    • Leisure trip
    • Group
    • Double 'Concept' Room
    • Stayed 8 nights

    i wish there was an english news channel and the water pressure in the shower could have been stronger

    Breakfast was great - location was amazing and the front staff were very helpful

    Stayed in February 2017

  • Reviewed: 22 February 2017

    • Leisure trip
    • Family with young children
    • Double 'Concept' Room
    • Stayed 3 nights
    • Submitted via mobile

    The pictures on booking.com we're way nicer then what it actually looked like. The bed was sunken down in the middle so bad I had to get it replaced. The floors were very dirty. I would not recommend this place

    The location was good.

    Stayed in February 2017

  • Reviewed: 1 February 2017

    • Leisure trip
    • Couple
    • Double 'Concept' Room
    • Stayed 1 night
    • Submitted via mobile

    We arrive to the hotel, they tell us the room will be ready in 10 minutes. 10 minutes pass and the room is ready. Out of 4 pillows, only one is on the bed with a pillow cover. Other 3 pillows are thrown on the chair without any pillow cover. The towels were missing. To top it all of, the room was filled with half a dozen flies, welcoming us.

    The room was very spacious and the WiFi is really fast.

    Stayed in January 2017

  • Reviewed: 12 January 2017

    • Leisure trip
    • Couple
    • Double 'Concept' Room
    • Stayed 1 night

    Strange layout of room with the sinks being in the corridor and not inside bathroom. The bathroom looked 'tired' - certainly needs to be retiled and refreshed.

    Nice staff Spacious room Good wifi Comfortable bed Nice little patio Great location

    Stayed in December 2016

  • Reviewed: 9 January 2017

    • Business trip
    • Solo traveller
    • Double 'Concept' Room
    • Stayed 4 nights

    Little control of who comes and goes in and out of the hotel. Reception desk should pay more attention due to the high crime rate in Buenos Aires

    Great Location. Great Staff. Comfy Rooms. Good Breakfast.

    Stayed in January 2017

  • Reviewed: 12 December 2016

    • Business trip
    • Solo traveller
    • Double 'Concept' Room
    • Stayed 7 nights
    • Submitted via mobile

    The breakfast is really poor. I mean on the third day we decided to eat outside. And we stayed entire week

    Havibg s little balcony in the room is just priceless

    Stayed in December 2016

  • Reviewed: 2 November 2016

    • Leisure trip
    • Couple
    • Double 'Concept' Room
    • Stayed 2 nights
    • Submitted via mobile

    It wasn't the best hotel in town, but very good for the price and location.

    Very friendly and welcoming staff. They do a great job! Breakfast was simple, but good. Especially the option to have it on top with nice view was great. Nice and clean rooms, that are not really big. We had a room with balcony, to sit on. Lively neighborhood, with most things close. Shops, Restaurants and bars.

    Stayed in October 2016

  • Reviewed: 1 November 2016

    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights

    Quality of room, breakfast, lifts is not at the level of a boutique hotel. Lots of details lower the level of the presumed hotel prestige

    Location, extra large bed,

    Stayed in October 2016

  • Reviewed: 27 September 2016

    • Leisure trip
    • Solo traveller
    • Double 'Concept' Room
    • Stayed 1 night

    The room smelled like humidity, the elevators too small. In 2 occasions I couldn't get in because the maid was there with her trolley and she had to send mi the elevator back. Note very comfortable that.

    The location. The simple but good breakfast.

    Stayed in September 2016

  • Reviewed: 12 July 2016

    • Leisure trip
    • Couple
    • Double 'Concept' Room
    • Stayed 2 nights

    The bathroom was very noisy, you could hear water running all the time, there was no extractor and it is old, it could use an improvement. Breakfast was ok, nothing special. We asked for restaurants recommendations and they wanted to send us to get pizza to a terrible place, they should know better, specially being in Palermo where all the good and cool restaurants are.

    The bed was very comfortable and the location was good.

    Stayed in July 2016

  • Reviewed: 8 April 2018

    • Leisure trip
    • Couple
    • Double 'Concept' Room
    • Stayed 1 night
    • Submitted via mobile

    Ns/nc

    Todo impecable..!

    Stayed in April 2018

  • Reviewed: 16 March 2018

    • Leisure trip
    • Couple
    • Double 'Concept' Room
    • Stayed 1 night

    staff very helpful

    Stayed in February 2018

  • Reviewed: 5 February 2018

    • Leisure trip
    • Group
    • Double 'Concept' Room
    • Stayed 4 nights
    • Submitted via mobile

    Took quite awhile to get hot water in the shower.

    Clean, great breakfast, helpful staff

    Stayed in January 2018

  • Reviewed: 4 January 2018

    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night

    see above

    Breakfast was poor. Hotel badly in need of upgrade.

    Stayed in December 2017

  • Reviewed: 24 December 2017

    • Leisure trip
    • Group
    • Double 'Concept' Room
    • Stayed 3 nights

    Rooms are very shabby

    Hotel very run down

    Stayed in December 2017

  • Reviewed: 23 December 2017

    • Business trip
    • Solo traveller
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    There is no restaurant, so no room service. That being said there is huge variety of food places around. Breakfast was ok.

    Stayed in December 2017

  • Reviewed: 13 December 2017

    • Leisure trip
    • Group
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    WiFi connection is not stable and slow

    Good breakfast, kind staff

    Stayed in December 2017

  • Reviewed: 12 December 2017

    • Leisure trip
    • Solo traveller
    • Double 'Concept' Room
    • Stayed 3 nights

    Breakfast selection could have been better.

    Convenient location in a quiet part of Palermo. Well sized rooms.

    Stayed in November 2017

  • Reviewed: 24 November 2017

    • Leisure trip
    • Couple
    • Double 'Concept' Room
    • Stayed 1 night
    • Submitted via mobile

    Esplendor had seen better days. Shower need extra cleaning.

    Location is superb. Just a stone throw from the best restaurants in Palermo

    Stayed in November 2017

  • Reviewed: 22 November 2017

    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 5 nights

    Great location. Palermo is one of buenos aires' best neighborhoods. Very helpful staff. Comfy room.

    Stayed in November 2017

  • Reviewed: 26 October 2017

    • Leisure trip
    • Solo traveller
    • Double 'Concept' Room
    • Stayed 1 night
    • Submitted via mobile

    The walls are paper thin - you can hear everything from the other rooms.

    Stayed in October 2017

  • Reviewed: 15 September 2017

    • Business trip
    • Couple
    • Double 'Concept' Room
    • Stayed 4 nights

    Wi-fi connection could be improved. Speed and connection were bad even to use Instagram.

    Stayed in September 2017

  • Reviewed: 24 August 2017

    • Leisure trip
    • Couple
    • Double 'Concept' Room
    • Stayed 3 nights
    • Submitted via mobile

    Noise from next room

    The bed is very comfortable

    Stayed in August 2017

  • Reviewed: 22 April 2017

    • Solo traveller
    • Double 'Concept' Room
    • Stayed 3 nights

    Habitaciones amplias y confortables

    Stayed in April 2017

  • Reviewed: 24 February 2017

    • Leisure trip
    • Solo traveller
    • Double 'Concept' Room
    • Stayed 3 nights
    • Submitted via mobile

    Helpfulness of staff

    Stayed in February 2017

  • Reviewed: 9 February 2017

    • Leisure trip
    • Couple
    • Double 'Concept' Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could be better - juices were from a carton. Nothing really healthy to offer except fruit

    Size of the room. Location. Bed size

    Stayed in February 2017

  • Reviewed: 16 January 2017

    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights

    the only elevator is slow.

    Great staff, perfect location

    Stayed in January 2017

  • Reviewed: 2 January 2017

    • Leisure trip
    • Couple
    • Double 'Concept' Room
    • Stayed 5 nights
    • Submitted via mobile

    Rooms are quite worn down, could need a proper maintainance works.

    The location is good, the front desk helpful.

    Stayed in December 2016

  • Reviewed: 10 October 2016

    • Leisure trip
    • Couple
    • Double 'Concept' Room
    • Stayed 9 nights

    Very nice and helpful staff. Delicious breakfast. Good location. Closed to nice restaurants, bars and Subte (subway) de Plaza Italia.

    Stayed in September 2016

  • Reviewed: 28 August 2016

    • Solo traveller
    • Double 'Concept' Room
    • Stayed 5 nights

    The staff was extremely rude.

    Nothing. The place was not worth the money.

    Stayed in August 2016

  • Reviewed: 15 August 2016

    • Business trip
    • Family with young children
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    The amazing staff attention!

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 April 2016

    • Leisure trip
    • Couple

    The room was a little noisy, we could hear the elevator and people move around in the opposite room. But overall the room was much better than other hotels in BA.

    Most comfortable bed I have ever slept in in my entire life.

  • Reviewed: 3 March 2016

    • Leisure trip
    • Couple

    Too noisy - you could hear everything ongoing on the other rooms. Facilities are poorly taken care - some heavy maintenance is needed on the appliances of the room. WiFI works poorly.

    The room was fair. Too noisy - you could hear everything ongoing on the other rooms. Breakfast was good.

  • Reviewed: 16 February 2016

    • Leisure trip
    • Group

    The lift to third floor on old is old and shaky. There toilet did not stop running. There was glass from a broken lamp bulb on the floor.

    The breakfast was very good. The location was very good and the staff were friendly. Room service was fast and efficient. We had a balcony and could open the door for fresh air and sit on the balcony to drink coffee.

  • Reviewed: 27 January 2016

    • Leisure trip
    • Solo traveller

    Many of the staff members at the reception did not speak English.

    Really large and comfortable bed. Room was spacious with good air con. Balcony was also quite nice.

  • Reviewed: 24 January 2016

    • Leisure trip
    • Couple

    Elevators in serious need of upgrading!

    Very helpful and friendly staff,all relatively fluent in English. Great location, close to markets and restaurants.

  • Reviewed: 15 January 2016

    • Leisure trip
    • Group

    Nothing really, only the breakfast which was a typical Argentine affair which is what you get in all hotels in BA, certainly not up to the precedent laid by European type breakfasts.

    Excellent location, excellent rooms (size, facilities and decor), very helpful and friendly staff, simply excellent value.

  • Reviewed: 12 January 2016

    • Leisure trip
    • Solo traveller

    Rooms are a little dated, with non-functional soap dispensers and such. A couple of lights in the room did not work. Breakfast spread was fairly limited.

    Great location, convenient check out time.

  • Reviewed: 19 November 2015

    • Leisure trip
    • Group

    The staff at breakfast was rude and nasty. The Hotel was not clean when we arrived. The bathroom is very old.

    The location of the Hotel as perfect, since it was in Palermo Soho.

  • Reviewed: 17 November 2015

    • Leisure trip
    • Couple

    Even if i expressed them that it was our honeymoon and requested to check in early hours as 10 o'clock 6 months earlier. But we arrived there - they couldnot allocate us.The room was like bit smaller than it seemed to be on picture.The bathroom was kind old. The taps are not well conditions. The water is wasted .

    The location was fine. The room was always tidy.We stayed on 9th floor and the view was nice. the breakfast was offering nice choices of croissants.

  • Reviewed: 3 November 2015

    • Leisure trip
    • Solo traveller

    Comfortable bed but overall would not rate it as a 4* place based on the facilities and fixtures. Very thin walls.....

    Staff were very friendly and helpful. Short walk from Plaza Italia but would have preferred to be closer to sites.

  • Reviewed: 23 October 2015

    • Leisure trip
    • Couple

    Helpful staff and good breakfast eventhough it isn´t a continental one. The hotel is located in a nice street, just a few blocks from Palermo restaurants.

  • Reviewed: 20 October 2015

    • Leisure trip
    • Couple

    cleaning is terrible, the comforter was dirty. We dropped this without any care, fuul of ditry and broken things. The breakfast is weak and the items are not reset.

    location

  • Reviewed: 29 September 2015

    • Leisure trip
    • Couple

    Our room were on the 2nd floor and the noise from cars and trucks were very annoying. Besides it is made of a thin walls and we could hear every movement from the room beside and above us.

    It is a clean and beautiful boutique hotel

  • Reviewed: 2 September 2015

    • Leisure trip
    • Couple

    Didn't like that the balcony door didn't lock and the deadbolt to my room didn't work. There was still painters tape on the walls and plaster in the creases of the floor that no one had bothered to clean up. The maid obviously didn't bother to completely clean the room since I put a shirt down and picked up huge amounts of dust and dirt. Layer of film and dirt in all the glasses and bathroom shower had other people's hair. Wifi only works in the lobby even though they keep resetting it in attempt to make it work in the rooms. Not to be picky, but I've had much better breakfasts at other boutique hotels in Palmero Soho. Esplendor needs to up their game.

    It feels like they are about 60-70% done with a renovation of this hotel. So there are new floors that are great, new paint/wallpaper, beds, furniture etc that is all very cool and comfortable. We had a great balcony off our room but keep in mind they are on a busy street and you can't really have a conversation with anyone during rush hour. Still cool though.

  • Reviewed: 7 August 2015

    • Leisure trip
    • Couple

    The hotel disapointed ia a lot. Careful with the room seemed empty. The three lamps of the room had their lights broken. Despite the room being quite large, the bathroom had a very small shower with low water pressure. There was a tiny warsrobe. To complete The bad Experience, the pillows are terrible and there ia no options for those who do not like high and hard pillows.

  • Reviewed: 25 July 2015

    • Leisure trip
    • Family with young children

    The bed was cool but the matress was old and had already shaped into someone else's size.

    Mariana and Manuel at reception were working hard and able to assist all guest while smiling.

  • Reviewed: 16 July 2015

    • Leisure trip
    • Solo traveller

    The light is yellow and sad ( low amperage ) in the toilets the light is behind your body , so you don t have light on your face for shaving . This is not a boutique hotel , is a small hotel a lite bit decorated with no cuisine , small bed

    Nice staff ,

  • Reviewed: 18 June 2015

    • Leisure trip
    • Couple

    a localização é ok, mas achei que seria mais próximo dos bares, restaurantes e lojas; a limpeza deixou a desejar; café da manhã médio; wifi lento.

    quarto com bom tamanho, decoração bonita e contemporânea

  • Reviewed: 27 May 2015

    • Group

    Breakfast could have been a bit better

    Excellent location. We arrived early in the morning and were given our room as it was ready. The beds are very comforable and the rooms large , The staff is very friendly

  • Reviewed: 26 May 2015

    • Leisure trip
    • Couple

    The bathroom facilities were a bit shaky and could have been fitted better.

    Room just high enough to see across the city above the treetops, found a roof terrace (don't know if it was actually open) however an evening drink was excellent up there - great views. Wifi was excellent. Fantastic location for chilling out.

  • Reviewed: 10 March 2015

    • Leisure trip
    • Solo traveller

    I really like this hotel, they are close to the wonderful palermo viejo, and to Plaza italia where you can find wonderful shopping, subway and supermarkets.

  • Reviewed: 2 March 2015

    • Leisure trip
    • Couple

    Breakfast delayed by more than an hour one day, torn bath towels full of holes, incredibly slow elevators, being locked out of hotel for ten minutes because no staff available, lack of communication among staff about commitments made.

    Good location and front desk staff who were interested in being helpful.

  • Reviewed: 25 February 2015

    • Leisure trip
    • Couple

    Run for breakfast if you don't wake up early, because 15 minutes before the end of breakfast time they begin to store food and remove silverware.

    Comfortable and spacious room and bathroom. Newly furnished. Clean decor. Great location in Palermo, 5 min walk to Don Julio restaurant. Definetly would stay there again.

  • Reviewed: 24 February 2015

    • Leisure trip
    • Family with older children

    Stayed here upon arrival for a couple of nights while in Buenos Aires. We had asked for early check-in and althought this had not been guaranteed, were luckily surprised that our room was ready, and thos was lovely especially after a 14 hour flight from London. The room was large, and airy, with a nice balcony overlooking the street. The staff were very accomodating, but we quickly realised that you had to be very specific when asking questions (an Argentine thing, we later found out), but once we asked the right questions, were more than accomodating. If you're looking for a resonably-priced place to stay in Palermo, try the Esplendor Palermo Soho

  • Reviewed: 4 February 2015

    • Leisure trip
    • Solo traveller

    missing the good usage of the rooftop. it could be nicer place to hang out at day and sunset . Should install a shower on the rooftop to use while sunbathing at hot summers.

    location

  • Reviewed: 28 January 2015

    • Leisure trip
    • Couple

    Quality of room is not at "boutique hotel" level. Lots of details lower the level of the presumed hotel prestige

    Service level Breakfast buffet Roof terrace Wifi Location

  • Reviewed: 28 January 2015

    • Leisure trip
    • Couple

    3 days having no hot water!!! The staff were tarring to convince us that averting is ok. At the end they compensated us which was fair!

    The location of the hotel is very good. Walking distance to the heart of Palermo! The lobby is very cosy and the staff is helpful. The rooms are big and quiet.

  • Reviewed: 13 January 2015

    • Leisure trip
    • Couple

    Great location within walking distance from the subway and many restaurants and shops. Great view from the rooftop terrace where you can have breakfast.

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