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Reviews of Sofitel La Reserva Cardales 5 stars

Ruta Panamericana Nr. 9 Km 61, A9999AAA Río Luján, Argentina

#1 of 1 hotels in Río Luján

Guests' Choice

Review score

Based on 1034 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    9.1

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    7.3

  • Free WiFi

    8

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Showing 1 - 23

  • Reviewed: 31 July 2018

    7.1
    Its an over rated hotel
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The front desk staff

    The reception staff is t at all friendly in fact unfriendly there are many details that were missing and the pool was dirty to not re quakify this into a five star property it reminds me more of a novotel of the 90ties than a sofitel

    Stayed in July 2018

  • Reviewed: 14 February 2018

    6.7
    Nice place to escape from the city, But not worth the value for money you will pay.
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Kayaking. The place is full of very extensive lagoons. But you are only allowed to use kayaks in a very limited area that looks more like a big swimming pool rather than a lagoon. Cycling. You are not allowed to use bikes without a "guided tour". TV in the room was to small ( given the dimensions of the room) and not HD. Wifi is very poor during peak hours. Matress is extremely soft and pillows are so flat, you need two or three in order to have some volume, The sitting area in the balcony is unusable . The chairs are so uncomfortable. They should have some reclinable chairs where to lay down. Be careful, never accept a room in block 2 with a garden view. You will have a nice view to the highway, with the consequent noise associated. I expected more green areas were to lay down in a less noisier area than the pool. And also it would be good if they could add some chairs in these green areas.

    Good breakfast Big rooms Nice little beach close to the lagoon ( you cant get into the lagoon) Employees are very kind , helpful and efficient. Although I am not a pool lover, this one is very nice and with a great view.

    Stayed in February 2018

  • Reviewed: 20 February 2017

    5.0
    Could be better
    • Leisure trip
    • Couple
    • Executive Suite with 1 Kingsize Bed
    • Stayed 2 nights
    • Submitted via mobile

    I've been staying here for a couple of nights a year for the past few years, the first times where great but the hotel it's getting old and fast. The rooms need painting and the rugs on the hallway smells so bad. We had to wait 20 minutes for the valet to bring our car because there was only one guy working. In general the staff has some kind of attitude that doesn't make you feel welcome. I Hope they fix all these, it used to be a great place.

    The location is great if you are looking to get away from the city.

    Stayed in February 2017

  • Reviewed: 7 January 2017

    7.1
    Nice but disappointing as
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff speaks mostly only Spanish and sometimes poor English (except the girl with whom we checked in). This hotel is a more like a resort rather than a Sofitel Luxuary Hotel. It's a premium resort hotel yes. But not Luxuary. The staff is not five stars. The name and logo Sofitel should be associated to that hotel. It would rather be another brand like Mercure that would fit better. The quality of service we expected from an Accor hotel was not there... the hotel is a franchise run by a real estate group. It may explain our disappointment.

    The location is perfect to retire away from the city of Buenos Aires (30 km northern). The hotel is in parc with lots of trees, lakes and sports facilities (tennis courts, swimming-pools, basketball playground, golf etc.)

    Stayed in January 2017

  • Reviewed: 30 December 2016

    7.9
    Good for a get away but not nearly as good as it used to be some years ago.
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night

    Over the years the experience have gone down drastically. The staff does the minimum required, the food is below average, the activities are not open much of the time and nothing new has been added to compensate.

    I have been there several times. The location, facilities and rooms are excellent.

    Stayed in December 2016

  • Reviewed: 29 December 2016

    5.0
    Came up short
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Took us 20 minutes to get into the hotel front driveway because of security - they seemed surprised to see guests with reservations attempting to get into the hotel. Advertised facilities (game room, kayaks) were unavailable or had limited availability. Only one restaurant was open and the taxi ride into/back from closest town was crazy expensive. Definitely need a car or you are "trapped"

    Some of the front desk staff was great - others were downright rude. Big rooms with nice balconies. Pools were nice but needed TLC.

    Stayed in December 2016

  • Reviewed: 27 September 2016

    6.3
    Staff members poorly represent the Sofitel brand
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Customer service was inappropriate, as we requested a water warmer for tea or a simple coffee maker, we were reminded that because of using Booking for the type of room nothing was available. Front office personnel made us feel uncomfortable and did represent the standard of a Sofitel Hotel.

    Location, room.

    Stayed in September 2016

  • Reviewed: 22 August 2018

    10
    Todo en general.
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Todo en general. Excelente comida, instalaciones impecables.

    Stayed in August 2018

  • Reviewed: 6 August 2018

    7.5
    Great views and gigantic room.
    • Leisure trip
    • Couple
    • Luxurious Room With 1 King-Size Bed
    • Stayed 1 night

    Noisy neighbours and old television.

    Great views and gigantic room.

    Stayed in August 2018

  • Reviewed: 26 May 2018

    7.1
    La habitación en general
    • Leisure trip
    • Couple
    • Luxurious Room With 1 King-Size Bed
    • Stayed 2 nights
    • Submitted via mobile

    La cama king size. Se separaban ... muy incomodo

    La habitación en general

    Stayed in May 2018

  • Reviewed: 14 May 2018

    7.5
    Overall it was ok
    • Leisure trip
    • Couple
    • Luxurious Room With 1 King-Size Bed
    • Stayed 1 night
    • Submitted via mobile

    No coffee maker in the room. Staff underprepared (with some exceptions of course)

    The architecture is awesome!

    Stayed in May 2018

  • Reviewed: 8 February 2018

    10
    One if the best resort hotels in Argentina without a doubt. Perfect relaxation!
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything was spectacular. Highly recommend it!

    Stayed in February 2018

  • Reviewed: 21 December 2017

    9.6
    awesome.
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night

    everything. the spa is the best.

    everything was great! no complaints at all.

    Stayed in December 2017

  • Reviewed: 24 November 2017

    7.9
    Relax
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    The Bed is a little small

    The Pool Zone... and the Sights

    Stayed in November 2017

  • Reviewed: 9 July 2017

    3.8
    Stinky dirty place
    • Leisure trip
    • Couple
    • Luxurious Room With 1 King-Size Bed
    • Stayed 1 night
    • Submitted via mobile

    Stinky dirty place

    Stayed in July 2017

  • Reviewed: 9 January 2017

    10
    Lugar hermoso
    • Leisure trip
    • Couple
    • Luxurious Room With 1 King-Size Bed
    • Stayed 1 night
    • Submitted via mobile

    Lugar hermoso

    Stayed in January 2017

  • Reviewed: 6 January 2017

    9.2
    They charge you for parking but not valet you have to pick your car nobody to offfer that service
    • Leisure trip
    • Family with young children
    • Luxurious Room With 1 King-Size Bed
    • Stayed 1 night
    • Submitted via mobile

    Service at the la butaca to slow food order more than one hour for dinner

    Stayed in January 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 January 2016

    5.4
    the place is really 10 points (Structure,etc.
    • Leisure trip
    • Family with young children

    The Staff attitude and details like cleanliness and there were no phone , no TV remote control when we arrived to the room.

    the place is really 10 points (Structure,etc.)

  • Reviewed: 9 April 2015

    5.0
    - the mattress was saggy
    • Leisure trip
    • Couple

    - the mattress was saggy - menu in the restaurant was not available for dining - the hotel is situated next to the motorway, traffic noise is present at the swimming pool an also at the balcony of at least some of the rooms - breakfast: smoked salmon was in our opinion decayed or at least of very unusual bad taste - spa: mediocre in size and quality - hotel personnel was indifferent when confronted with our complaints

  • Reviewed: 2 February 2016

    9.2
    everything
    • Leisure trip
    • Couple

    lots of children

    everything

  • Reviewed: 11 November 2015

    9.6
    huge room, nice pool side
    • Leisure trip
    • Couple

    extra crowded, bad breakfast service with lack of choice

    huge room, nice pool side

  • Reviewed: 9 July 2015

    9.2
    Balcony
    • Leisure trip
    • Couple

    The furniture in the room is a little basic

    Balcony

  • Reviewed: 19 May 2015

    7.1
    we ordered room service but the reception desk totally...
    • Leisure trip
    • Couple

    we ordered room service but the reception desk totally forgot our reqest. the management is totally a mess.

There are also 31 reviews without text. These impact the overall review score.

Showing 1 - 23

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