9.4

Reviews of Familotel Kindl This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Franz-Senn-Straße 66, 6167 Neustift im Stubaital, Austria

  • Johann

    Reviewed: July 16, 2025 · Stayed in July 2025

    Verified review
  • Nathalia

    Reviewed: May 3, 2025 · Stayed in April 2025

    Verified review

    The perfect place to travel with children. Staff is very friendly, facilities are great, and there are loads of activities for the kids. At the same time, the place is beautiful, elegant, the spa is great and the food is very good. They offer shuttles to pick up guests from the airport and to take them to the glaciers to ski. I have been in this hotel twice with my husband and two children and plan on going back again next winter.

  • Konstantin

    Reviewed: April 28, 2025 · Stayed in April 2025

    Verified review

    We had a truly wonderful stay at this hotel! There are plenty of activities available for both children and adults, which made our vacation unforgettable. The staff was extremely welcoming and helpful. We especially appreciated the kind gesture when, due to our own mistake, we booked a one-bedroom room instead of two — and the next day, the hotel upgraded us to a family suite completely free of charge! We were pleasantly surprised and very grateful. The highlight of our stay was the kids’ club — our children spent almost the entire day there and kept asking to return. Special thanks to the amazing childcare team — they are doing an outstanding job. We would love to come back again!

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  • Cameron

    Reviewed: March 3, 2025 · Stayed in February 2025

    Verified review

    Great amenities, friendly staff that provide great hospitality.

    We enjoyed everything

    Property response:

    Thank you for your great review! We're so glad you enjoyed your stay and appreciated our amenities and friendly staff. We look forward to welcoming you back for another stay at our hotel! Your Kindl Team

    Familotel Kindl
    March 10, 2025
  • Nathalia

    Reviewed: February 27, 2025 · Stayed in February 2025

    Verified review
  • Anna

    Reviewed: February 25, 2025 · Stayed in February 2025

    Verified review

    We traveled with our 2-year-old granddaughter, so I booked this hotel. It completely exceeded all my expectations. There are plenty of attractions for such small children, but older children also have enough activities. The hotel operates a kindergarten with a babysitting service while parents can go skiing. Although we didn't use this service, we could also stay in the kindergarten with the child. Our granddaughter was thrilled. The children could ride tiny horses and feed animals, and the playground was opposite the hotel. Older children used, for example, the climbing wall and a water slide that measures your speed. I also liked the possibility of tapping drinks and coffee from the machine whenever we needed it. The empty ski bus left the hotel at 8:20 and 8:50, which we used with the older grandson. Another well-thought-out thing was the food. The lunch snack was from 12:00 with a children's lunch option, and for dinner, there were children's meals available from the buffet and on order – for example, schnitzel with fries. We often ski in the Stubai Valley, so I know what the other hotels offer. If you are traveling with very young children, choose this hotel :) It has no competition in the valley. Most hotels have a children's playroom somewhere in the basement; this hotel is really focused on children :) We all enjoyed this vacation.

    Property response:

    Thank you so much for your fantastic review! We're thrilled to hear that your stay exceeded expectations and that your granddaughter had such a great time. It's wonderful to know that the hotel’s child-friendly features, from the kindergarten and babysitting service to the various activities, made your vacation even more enjoyable. We truly appreciate your kind words and look forward to welcoming you and your family back for another stay! Your Kindl Team

    Thank you so much for your fantastic review! We're thrilled to hear that your stay exceeded expectations and that your granddaughter had such a great time. It's wonderful to know that the hotel’s child-friendly features, from the ki… Show more

    Familotel Kindl
    March 10, 2025
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  • Nicoleta

    Reviewed: January 24, 2025 · Stayed in January 2025

    Verified review
  • Michelle

    Reviewed: January 21, 2025 · Stayed in December 2024

    Verified review

    Great place for vacation with kids

  • Vladimir

    Reviewed: December 28, 2024 · Stayed in December 2024

    Verified review

    Spa, children’s club, swimming pool and mini water park, climbing, dinners and breakfasts. The staff is very responsive.

    Property response:

    Dear family, we are delighted to hear that you enjoyed your stay at our hotel. We truly appreciate your kind words regarding our staff, the spa and water area, the culinary offer and the newly built climbing hall. We hope to welcome you again soon. Kind regards from the Stubai Valley, Hotel Kindl Team

    Dear family, we are delighted to hear that you enjoyed your stay at our hotel. We truly appreciate your kind words regarding our staff, the spa and water area, the culinary offer and the newly built climbing hall. We hope to welcome you … Show more

    Familotel Kindl
    December 29, 2024
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  • Wolfgang

    Reviewed: December 22, 2024 · Stayed in December 2024

    Verified review
  • Julia

    Reviewed: December 3, 2024 · Stayed in December 2024

    Verified review

    It was focused on families and comfort.

    the food wasn’t great, in fact it was awful. we ended eating out although we had dinner included. For such an expensive stay, the food and drinks could have been 100 times better.

    Property response:

    Thank you for your honest feedback. We're glad you appreciated the family-friendly atmosphere and comfort, but we're truly sorry to hear that the food did not meet your expectations. Your comments are important to us, and we will review them carefully to improve. We hope to have the opportunity to provide you with a better experience in the future. Your Hotel Kindl Team

    Thank you for your honest feedback. We're glad you appreciated the family-friendly atmosphere and comfort, but we're truly sorry to hear that the food did not meet your expectations. Your comments are important to us, and we will re… Show more

    Familotel Kindl
    March 10, 2025
  • Eszter

    Reviewed: November 23, 2024 · Stayed in November 2024

    Verified review

    An awesome place for kids and to ski. We had a lovely time. The hotel is well equipped and perfect for kids. The owner is nice and the restaurant staff is trained well. We will come back for sure.

    The kindergarden staff are not too friendly and most of them do not speak English.

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  • Martin

    Reviewed: November 18, 2024 · Stayed in November 2024

    Verified review
  • Avolikov

    Reviewed: November 2, 2024 · Stayed in November 2024

    Verified review

    Everything was perfect! The hotel exceeded all our expectations except one minor thing.

    There isn’t a towel dryer in the room. We were lucky with the weather, and our entire holiday was full of sunshine! After a rainy day, it would have been a complete disaster. Even so, every day we wanted to wash and dry our swimsuits and ski underwear. The staff suggested sending our swimwear to the laundry to get it dried, but we felt misunderstood. It seems as though people there don’t dry their swimsuits.

    Property response:

    Dear Family! Thank you for your review! We're delighted that you had a fantastic stay and that we could exceed your expectations. We appreciate your feedback regarding the towel dryer and understand how it would have been helpful. Your input is valuable, and we will take it into consideration. We hope to welcome you again soon! Your Kindl Team

    Dear Family! Thank you for your review! We're delighted that you had a fantastic stay and that we could exceed your expectations. We appreciate your feedback regarding the towel dryer and understand how it would have been helpful. Your … Show more

    Familotel Kindl
    March 10, 2025
  • Emma

    Reviewed: October 4, 2024 · Stayed in October 2024

    Verified review

    The kids facilities were incredible and the area great.

    Nothing not to like

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  • Ricky

    Reviewed: August 4, 2024 · Stayed in August 2024

    Verified review

    Great layout and the apartment was in a separate building from the main hotel, which was good. Great facilities and plenty for the kids to do as well

    Shame there isn’t an outdoor pool as the indoor one was quite small when busy and would of been great to swim outside in the lovely weather

    Property response:

    Dear Ricky, Thank you for your positive feedback! We're glad to hear that you enjoyed the layout of the apartment. It's also wonderful to know that the facilities met your expectations and that your kids had plenty to do. We understand your point about the pool. An outdoor pool would indeed be a great addition, especially in such lovely weather. We appreciate your suggestion. We hope to welcome you back soon! Best regards The Hotel Kindl Team

    Dear Ricky, Thank you for your positive feedback! We're glad to hear that you enjoyed the layout of the apartment. It's also wonderful to know that the facilities met your expectations and that your kids had plenty to do. We under… Show more

    Familotel Kindl
    August 10, 2024
  • Megan

    Reviewed: May 10, 2024 · Stayed in May 2024

    Verified review
  • Margarita

    Reviewed: May 1, 2024 · Stayed in April 2024

    Verified review

    The hotel is super! We have been there 2 times and will come again! The food is very delicious, a lot of things to do for children, the swimming pool is very nice, everything is very clean, people are very friendly and helpful! There are also a lot of things to do out of the hotel. Highly recommended!

    We like there everything.

    Property response:

    Dear Margarita, Thank you for your review. We are very pleased that everything was to your satisfaction and that the children enjoyed it. We would be very pleased to welcome you again soon. Kind regards Sophie

    Familotel Kindl
    May 1, 2024
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  • Lorenzo

    Reviewed: March 3, 2024 · Stayed in March 2024

    Verified review

    We really enjoyed our stay at this hotel! It is fantastic for families and children. The hotel has a wonderful spa area for adults, but also water slides for kids. The food was good and also adapted for the kids. The staff at the reception was very friendly and willing to help. There is also a baby club and the staff was great!

    Property response:

    Dear guests, Thank you for your positive review and appreciative feedback on your stay at our hotel. We are very pleased to hear that you and your family enjoyed your stay with us and that our facilities and services, especially for families and children, met your expectations. It's great to hear that you enjoyed our wellness area for adults as well as the water slides for children. Your praise for our reception staff and baby club is much appreciated and will certainly be passed on to our team. Best regards The Hotel Kindl Team

    Dear guests, Thank you for your positive review and appreciative feedback on your stay at our hotel. We are very pleased to hear that you and your family enjoyed your stay with us and that our facilities and services, especially for famili… Show more

    Familotel Kindl
    March 6, 2024
  • James

    Reviewed: December 9, 2023 · Stayed in November 2023

    Verified review
  • Jeffry

    Reviewed: October 28, 2023 · Stayed in October 2023

    Verified review
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  • Mauro

    Reviewed: October 21, 2023 · Stayed in October 2023

    Verified review
  • Patricia

    Reviewed: July 13, 2023 · Stayed in July 2023

    Verified review

    Amazing combination of luxury spa hotel that is so kid friendly. Great kid camp and activities, pool with water slides, outdoor lounge area, and amazing adult only Spa area.

    Little pricey for meals

    Property response:

    Dear Patricia, Thank you very much for your review. We are very pleased that you liked the rooms and our offer for children so much. We would be very happy to welcome you again soon. Best regards Sophie

    Familotel Kindl
    July 15, 2023
  • Dina

    Reviewed: May 7, 2023 · Stayed in May 2023

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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