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Reviews of Alpenresidenz Adler 4 stars

Kitzbüheler Straße 64, 6365 Kirchberg in Tirol, Austria

#12 of 30 hotels in Kirchberg in Tirol

Guests' Choice

Review score

Based on 239 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8

  • Location

    8.5

  • Facilities

    8.2

  • Staff

    9.2

  • Value for money

    7.8

  • Free WiFi

    8.6

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Showing 1 - 36

  • Reviewed: 27 March 2018

    9.2
    Great Place to Stay
    • Leisure trip
    • Group
    • 3 rooms
    • Stayed 4 nights

    One of the receptionists lacking customer focus - the other receptionist is great though The slowness of the bar tender Walking through the reception area to get to the sauna and the pool (not an issue)

    Great staff and very nice dinners Extensive breakfast The rooms are spacious Ski bus stop at the gate Parking available Free sauna, though busy at times, is great

    Stayed in March 2018

  • Reviewed: 13 March 2018

    8.3
    Skiing holiday
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 6 nights
    • Submitted via mobile

    Possible to ski to the Hotel after a day in the slops. Half board- tasty food where you choose from three different main courses. Our room was large enough for a family of four with teens.

    Stayed in February 2018

  • Reviewed: 4 March 2018

    4.6
    We catched a cold during our sejour
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 9 nights

    Even if we booked 8 months in advance (!) and paid 1000 EURO as prepayment for 9 nights (good clients) we received a cold room in the basement (room 103). It is inadmissible. In the hotel book it is written that for advance booking you have discount and choose the room; It was a lie (see photo). We did not received any compensation.

    Meals

    Stayed in February 2018

  • Reviewed: 18 February 2018

    10
    Very nice hotel let down by wi-fi
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The wi-fi is not reliable. The connection keeps dropping, the speed is slow. It is not just in the hotel but everywhere in Kitzski area.

    Very nice staff, good food, good location.

    Stayed in February 2018

  • Reviewed: 4 January 2018

    10
    Fantastic attentive staff with real Austrian charm.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    Im a little heavier than I was 10 days ago!!

    Staff are fabulous and very attentive. The cuisine is excellent. The ski bus pick up is right outside the door and you can ski back to the hotel which was a surprise bonus. My 7 yr old daughter said her favourite things about this trip were. 1. The pool 2. The waffles (for breakfast) 3. The children’s cocktails! followed by 4. The toboggan run (Gaisberg-a real must do) 5. The skiing!! So the hotel made a big impression. The older ones 11-21 loved it too. My son celebrated his 11th birthday on New Year’s Day and the Hotel were very kind and made him feel very special on what was a very busy day for them. Thank you.

    Stayed in January 2018

  • Reviewed: 27 February 2017

    8.3
    Nice staff, good food, wellness area and gym.
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 3 nights

    Ski room is small with low ventilation close to the room. It was not so nice to pas near it.

    Nice staff, good food, wellness area and gym. Small but nice pool.

    Stayed in February 2017

  • Reviewed: 20 January 2017

    9.5
    Everything was perfect and a specially we would like to say...
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 8 nights
    • Submitted via mobile

    It looks little bit strange to recognize a pool behind a reception while a sauna and rest facilities of a SPA are located in undegraund floor and in order to get to the pool you need go upstairs and pass throw the reception on the ground floor.

    Everything was perfect and a specially we would like to say many thanks lovely receptionist Svetlana for her kindness.:)

    Stayed in January 2017

  • Reviewed: 12 August 2016

    6.3
    Clean and comfortable
    • Leisure trip
    • Family with older children
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Room had the smallest balcony we have ever had in a hotel, the room was a bit "dated" and the extractor fans in bathrooms not working

    Food was excellent and staff very helpful

    Stayed in July 2016

  • Reviewed: 15 March 2018

    10
    Perfect long weekend all facilities fantastic extremely well run hotel
    • Leisure trip
    • Group
    • Standard Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    No faults af all

    Food amazing and helpful staff

    Stayed in March 2018

  • Reviewed: 3 March 2018

    9.2
    very pleasant
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 8 nights

    kids bed was not so comfortable

    excellent food, very good facilities, very friendly staff.

    Stayed in February 2018

  • Reviewed: 20 February 2018

    8.8
    Typical good Austrian value for money
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    Typical good Austrian value for money

    Stayed in February 2018

  • Reviewed: 16 February 2018

    8.3
    Very good apart from the male owner being extremely rude
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    The staff were very friendly however we found that the owners were very rude to us and our children

    Stayed in February 2018

  • Reviewed: 9 June 2017

    10
    Excellent hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location, clean, and friendly polite staff, also food was excellent, had indoor pool and sauna

    Stayed in June 2017

  • Reviewed: 15 February 2017

    10
    Perfect Location for skiing. Bus runs every few minutes from right outside the entrance.
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night

    Perfect Location for skiing. Bus runs every few minutes from right outside the entrance.

    Stayed in February 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 23 February 2016

    7.5
    Lovely hotel with very friendly staff, amazing food and a...
    • Leisure trip
    • Family with young children

    It is right next to a busy road with automatic doors, so my little toddler constantly ran outside. The hotel owners were very clear that children should be seen but not heard and there were signs everywhere that kids need to be quiet, must never run, etc....so not exactly family friendly.

    Lovely hotel with very friendly staff, amazing food and a stunning pool.

  • Reviewed: 21 February 2016

    10
    Everybody was friendly and gave excellent service all the...
    • Leisure trip
    • Family with young children

    The beds were a bit too hard, missed the mattress pad. maybe only in our room since the extra bed had one.

    Everybody was friendly and gave excellent service all the time. The food was perfectly organized and made to perfection. The Spa area and pool was really appreciated by all of us. The solution with the local free skibus and only 5 metres to walk was fantastic, good logistics over all.

  • Reviewed: 7 February 2016

    8.8
    Excellent staff, wonderful meals - especially in the evening...
    • Leisure trip
    • Family with young children

    Coin operated laundry facilities would be helpful for weeklong guests who ski. Access to ice for water in rooms would be a plus and an electric kettle for tea/coffee in room.

    Excellent staff, wonderful meals - especially in the evening when there was more changes from night to night.

  • Reviewed: 28 June 2015

    10
    The friendliness of the owner and staff from the moment I...
    • Solo traveller

    The friendliness of the owner and staff from the moment I walked through the door was wonderful. They remembered every customer by name, and they came at dinner to make sure everyone was happy and enjoying. This is a wonderful place to stay, truly.

  • Reviewed: 13 March 2015

    9.2
    Staff were very professional and friendly.
    • Leisure trip
    • Group

    I can't get over the fact that all of the towns establishments allows smoking. You just don't expect your cloths to stink of stale cigarette smoke any more. One of our group had an expensive top burned with a ciggy! For the record, this hotel had a designated smoking area at the bar which worked quite well.

    Staff were very professional and friendly. Pool and Sauna for a Hotel of its size were very nice. Great value for money. Ski bus stops at the door.

  • Reviewed: 24 February 2015

    8.8
    Good facilities for both adults and Children.
    • Leisure trip
    • Family with older children

    No real down side, pillows could have been better. Not sure about naked Saunas and Steam rooms when children are around!!!

    Good facilities for both adults and Children. Great location for Skiing....hassle free!!

  • Reviewed: 27 January 2015

    9.6
    We had a fantastic stay at this hotel.
    • Leisure trip
    • Group

    We had a fantastic stay at this hotel. The owners were very friendly as we're all the staff. The quality of the food is top notch, the spa area is immaculate and the rooms were lovely. I would not hesitate to go back.

  • Reviewed: 23 March 2016

    9.2
    Food, ambience, facilities, location, helpfullness of staff
    • Leisure trip
    • Family with young children

    Food, ambience, facilities, location, helpfullness of staff

  • Reviewed: 14 March 2016

    9.6
    Excellent food, lovely ambience, most enjoyable hotel.
    • Leisure trip
    • Couple

    Boot room bit small

    Excellent food, lovely ambience, most enjoyable hotel.

  • Reviewed: 8 March 2016

    10
    the friendliness and location was excellent as well as the...
    • Leisure trip
    • Family with young children

    the friendliness and location was excellent as well as the food

  • Reviewed: 31 January 2016

    9.2
    Helpful staff.
    • Leisure trip
    • Family with young children

    Helpful staff.

  • Reviewed: 26 January 2016

    9.2
    Owners
    • Leisure trip
    • Couple

    Position a little far away from lifts

    Owners

  • Reviewed: 3 January 2016

    9.6
    Wellness area and quality of the food
    • Leisure trip
    • Couple

    There is nothing not to like.

    Wellness area and quality of the food

  • Reviewed: 20 September 2015

    10
    Very friendly personnel, always very helpful.
    • Leisure trip
    • Couple

    Very friendly personnel, always very helpful. The food was excellent, breakfast and dinner. We enjoyed the private sauna in the room.

  • Reviewed: 27 August 2015

    6.3
    Location
    • Leisure trip
    • Couple

    Room

    Location

  • Reviewed: 11 March 2015

    7.1
    Nice food, cozy
    • Leisure trip
    • Family with older children

    Cold in wintertime, weak wlan signal, staff is not the friendliest

    Nice food, cozy

  • Reviewed: 18 February 2015

    10
    We loved everything from the facilities to the food to the...
    • Leisure trip
    • Couple

    We loved everything from the facilities to the food to the service. Very friendly and a very good value

  • Reviewed: 17 February 2015

    9.2
    fine staff, nice and friendly owners!
    • Leisure trip
    • Group

    had to leave.....

    fine staff, nice and friendly owners! very good winecard

  • Reviewed: 13 February 2015

    10
    The hotel is friendly ,with a warm feel
    • Leisure trip
    • Couple

    The hotel is friendly ,with a warm feel The location on a bus stop is very good

  • Reviewed: 9 February 2015

    8.8
    refined food
    • Leisure trip
    • Family with young children

    cold water in the pool

    refined food

  • Reviewed: 20 January 2015

    7.5
    very good cuisine, nice large rooms, nice wellness area
    • Leisure trip
    • Group

    poor noice isolation between rooms, relatively small swimmimg pool

    very good cuisine, nice large rooms, nice wellness area

  • Reviewed: 16 January 2015

    10
    The location was perfect, the food was excellent, with great...
    • Leisure trip
    • Family with older children

    The location was perfect, the food was excellent, with great staff who made you feel welcome. Would definitely stay there again.

There are also 4 reviews without text. These impact the overall review score.

Showing 1 - 36

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